ComplaintsforP & V Masonry LLC
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had this masonry company brickface my concrete stoop. Within a year the stoop was breaking apart. They came and recemented a seam but now it is breaking apart even more with bricks falling off the stoop. Now this is not only an eyesore but a danger for anyone using the stoop. I have made countless calls and emals to the business. At one point they said they would take care of it but never did. This is unacceptable business practice. They should be ashamed of themselves for not following up and correcting this problem.Business response
01/28/2022
If I am remembering correctly, she did not want to go into all of the expense of the job. What we did is we added a step to a high porch. That means we had to dig all the way down and put the footing in if it was to be done the right way. She didn't want to do that so we did the best we could with the money that was allotted to us. We went back out there and I believe we fixed it on our own dime the first time. She is wanting to get it done again but if you don't have the proper footing we can't put a warranty behind it.
It needs to be torn out and the it needs to be re-done. I think we put like 6 or 8 inches of concrete under it to put the brick on top of it. The porch is only 5 or 6 inches thick so you can't put the re-bar into the existing concrete so if we cant use the existing concrete a floating step has to be put in unless you want to dig three foot down.
The work was done a few years ago and there was no warranty on it but I stand behind the work that we do. I've been in business 12 years on my own and I do quality work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.