ComplaintsforBranson's Nantucket

Timeshare Companies

Current Alerts For This Business

Pattern of Complaint:

Better Business Bureau is advising consumers to use caution when considering doing business with Branson's Nantucket. BBB has received a pattern of consumer complaints alleging failure to cancel a contract, failure to issue refunds, misleading sales presentation and poor customer service.

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Initial Complaint
11/01/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing this as a formal complaint against Branson's Nantucket regarding their refusal to cooperate in terminating our vacation plan which is really just a timeshare membership. We became members of Branson's Nantucket in December 2023. They use misleading sales practices and pressure making you feel obligated to purchase at that moment. At the presentation we were told that we would have 10 days to cancel our membership and that Branson Nantucket had first rights of refusal. However when we arrived home and looked over our contract there was only a 5 day window to cancel, which had already lapsed. When we contacted the salesperson about this he said that he told us that it could be as much as 10 days. Also, we were led to believe that we could use our points (******) anytime and anywhere. We can only use our points at ****************************** unless we apply to use them at another resort. And any vacation you would be interested in over 2 days would take about 10 years worth of points when you can only roll over 3 years. That would mean that we would have to upgrade our package to get a vacation. And, we were told that a customer service person would be contacting us to discuss our vacation plan. After I reached out and requested literature about how the points system works I determined that with the package that I was sold there is no way that I could ever go on vacation more that one weekend a year and it would have to be in the off season. Paying nearly $300 a month to be able to vacation for a weekend is not how this was presented. In addition, they immediately wanted a POA membership fee over $600 right after we gave them $2924 down payment and started the monthly payments. On top of that we would be paying double by the end of the note. Throughout this whole ordeal, we have reached out several time to cancel membership, but keep getting the run around. Today I was told that I could sell it myself to an individual, they don't purchase them back.
Business response
11/05/2024
We responded to our customer's concerns in a letter on November 5, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
10/24/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The complaint details our experience and frustrations with the ********* company named Nantucket. Initially, the complainant attended what was supposed to be a brief presentation, which extended to a four-hour session involving multiple representatives and promises of food vouchers and show tickets upon purchase. In a subsequent meeting, intended as an update, the complainant felt pressured into upgrading their ownership, with the lure of annual rental return payments of around $3,500, which never materialized. Despite being told they could access units anytime, attempts to reserve were met with unavailability. Additionally, some amenities were not operational during visits, leading to disappointment. The complainant's family, particularly their children, are disinterested in visiting due to broken promises, making the experience more stressful than relaxing. The complainant seeks to cancel the timeshare contract, citing increasing financial burdens and dissatisfaction with the service.
Business response
10/30/2024
We responded to our customer's concerns in a letter on October 30, 2024. To protect our customers privacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
10/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I entered into a timeshare with this company and I am trying to get released from it but I have been unsuccessful in reaching the company. The only option is to leave a voicemail with your information but no one ever calls back.
Business response
10/23/2024
We responded to our customer's concerns in a letter on October 23, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
10/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
With how brazen Bransons Nantucket was in every other encounter with me, they wouldnt immediately revert to ignoring the emails that Ive been sending for months. I was pressured into paying $16,000 immediately. They claimed my maintenance fees would increase if I didn't comply, which contradicts my contract stating these fees remain unchanged. This kind of coercion is unacceptable and feels like extortion.I refuse to endure such harassment and intimidation whenever I visit. I demand the immediate cancellation of my timeshare and a full refund of the $16,000 I paid under duress. I want to end the ongoing stress of receiving maintenance fee bills and sever all ties with Branson's Nantucket.
Business response
10/21/2024
We responded to our customer's concerns in a letter on October 21, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
10/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing a formal complaint regarding my experience with Branson's Nantucket Resort in *******, **. Since becoming a member in 2021, my family has dealt with deceptive advertising, high-pressure sales tactics, and misleading business practices, causing financial and emotional strain. During a family vacation, we were offered free show tickets in exchange for attending a 90-minute sales presentation. The presentation stretched to nearly three hours, during which we were heavily pressured to purchase a timeshare under a points-based system. The salesperson claimed points could be used for travel, including flights and car rentals. Despite concerns about affordability, we faced continued pressure, including from a supervisor. I was also worried about my children, who had been left unattended for an extended period. We didnt receive the tickets until we agreed to purchase the timeshare. Feeling pressured, I signed the contract, believing it would allow our family of seven to enjoy more vacations. Since joining, **** paid over $9,000 but received no tangible benefits. Our first booking is for October 2024, nearly three years after joining, and is only for a one-bedroom unit. I requested a three-bedroom unit but was told I didnt have enough points12,233 per yearan important detail not communicated during the sales presentation that it was not enough points. The salesperson originally assured us we had enough points for larger units. The company falsely claimed the resort was sold and pressured me to upgrade points to maintain access. I upgraded but later reverted back to the old contract. The stress has worsened due to scam calls from third-party companies offering to help us exit the contract for fees between $6,000 and $9,000. At this rate, I will have spent over $30,000 on a product I can barely use, with the debt potentially passed to my children. I seek to find a way to exit this contract, as no viable solutions are available.
Business response
10/21/2024
We responded to our customer's concerns in a letter on October 21, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
10/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 9, 2024 we attended a sales presentation with ****** and one other lady. After being told they will take a sell three of our timeshares, we pay them ****** for ****** annual points plus bonus points (which had to be used within one of of THAT DATE) we will have a new travel program that will save us a ton over the years. They had us sign up for a **, since we could get 6 months interest free. I asked them SEVERAL times if this will all be done soon as we have monthly maintenance fee's we are paying and would like them to end if we can't use that time. We were told SEVERAL times that as long as they have 15 days it should all be good - that was the first of many LIES. WE are over 5 week s out, over 28 work days and 40 days in general and we have NOTHING. Not an account number, not a welcome letter, not a book of resorts (we were told that will be sent to us right away as people don't like taking them with them when they are traveling). I have contact ******, our sale person several times. We get nothing. his last comment was his manager will be reaching out to us and thought it was funny that I was filing a complaint with the ** to stop payment. This place is such a joke and I wish I would have looked to this site before meeting with them. And the timeshares they were taking from us to set us free from them, they don't even do that. That is another company, and they at least honest in saying it will **** * months to a year and over $2,000 for each resort, if they can even get us out. SO, no promise we will even get out of them, our ** payments are due, and we have nothing. This place has to be shut down. They are the biggest scammers around. Yes, we have three timeshares and we know how they work., We have never had this kind of run around and told all these lies. BB, please stop this from happening to everyone, shut them down!! The attached is the communication I have had with ******
Business response
10/21/2024
We responded to our customer's concerns in a letter on October 21, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Customer response
10/22/2024
Complaint: 22431442

I have reviewed the business' response and am rejecting it because: we have never received a letter or any kind of communication. It has now been 6 full weeks, 32 work days, and 46 total days. Again no one has called us, we have nothing in the mail, and when trying to see if we have an account online it states "You do NOT have an ACCOUNT". We have received NOTHING at all from this company

Sincerely,

***** And ***** *******
Customer response
10/29/2024
We received a letter that explained things we already knew. Not one but if information about our contract, about dropping the ball, ECT. The worst outreach letter, with no information, I have ever seen. Just proved to us what a scam this place is.
Initial Complaint
10/15/2024
Complaint Type:
Order Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I have called the resort on multiple occasions to request that the send me a copy of my contract documents the last person I spoke to request a copy of documents be sent to me told me to stop right there and told me he was not allowed to speak with me any further because I mentioned to him that if the kept refusing to send me a copy of my contract documents that I would be filing a complaint against the resort. He just stated that he was not allowed to speak with me any further and hung on me. I have requested these documents from on more than 4 occasions and they have sent me nothing in the mail. I just want the resort to send me another copy of my contract documents that is all.
Customer response
10/22/2024
Complaint: 22426553

I have reviewed the business' response and am rejecting it because: I need copies of everything I have signed sent to me. When I requested this I was hung up on.

Sincerely,

Tabitha Wilson
Initial Complaint
09/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm writing to report Branson Nantucket for unprofessional conduct and misleading practices. My husband and I were offered a free stay and a gift card for attending a presentation, which turned out to be a nightmare.Key Issues:1. Unresponsive Communication: After buying the timeshare, it was nearly impossible to contact them. We couldn't book trips or buy enough points.2. Misleading Information: We were told we could book 60 days before travel, but that wasn't guaranteed, contrary to what was promised.3. Unprofessional Finance Handling: We were given a high-interest credit card for the down payment, with no follow-up on lowering the rate despite numerous calls.4. Cancellation Issues: Per the policy, we attempted to cancel within five days, but it wasn't processed in time, and our request was denied.Resolution Sought: Immediate cancellation and a full refund. Multiple contact attempts have gone unanswered.I hope for a prompt resolution to this matter. Thank you.
Business response
10/04/2024
We responded to our customer's concerns in a letter on October 4, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Customer response
10/07/2024
Complaint: 22298947

I have reviewed the business' response and am rejecting it because:

The conversation we had with the sales consultant and Finance was not what we agreed on. Our whole experience after the meeting was just not satisfactory. We could not get any one on the phone to speak to someone about our contract. When we finally did get someone on the phone, they told us we do not have any record of your contract at this time. WE ARE JUST NOT SATISFIED WITH ALL THE BAD BLIND-SIDED THINGS WE WERE HIT WITH AT THE END.

Sincerely,

******* *******
Business response
10/15/2024
We responded to our customer's concerns in a letter on October 15, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Customer response
10/15/2024
Complaint: 22298947

I have reviewed the business' response and am rejecting it because:
We have been communicating with you and your company for some time now and we continue to receive the same response. In all your responses you state that we had a chance to cancel this contract within your stated rescission period (3 days) but when we signed up for this, we were not given the proper information or means to cancel, and we know this because we called and were told we were not in the system with a membership number. Furthermore, we were not given a membership number for at least 45 days after we signed the contract. We have up to this point tried to work with us you to resolve this issue with mutual satisfaction for us both. We however notice unwillingness to come to agreement. We will offer more to settle this by asking for a payoff amount short of full payment that we both can agree on. We would prefer to do this prior to taking a more drastic approach that will not be satisfying to either party involved. It is our deepest desire that you will consider this offer seriously. In light of all the missed steps and lapse in procedure we feel this is only fair to both parties and we can part company. Please be aware that we have up to this point been reluctant to involve the other members of our family who were present at the time of the presentation who heard all the conversation which turned out to be false information. False allurement tactic such as the point system that was shown to us at the initial showing lower points which were give months later in a booklet. In all Fairness please do not send another letter stating we had a chance to cancel because that would and has been a false statement.

Sincerely,

******* *******
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We met with two representatives, names ****** and *****. They found us a unit that fit our budget. ***** took our information and ran our credit to determine a plan for financing. He returned to the table saying that because our credit was so good, their institution wouldn't be beneficial to offer us a financing plan because the interest rate would be too high. ****** told us that we would be better off using their credit union or our personal bank. However, for this to work, we would have to go to whichever banking place we chose and ask them for a loan to cover the credit card and the remaining bill. ****** **** told us that as soon as we received the credit card in the mail, we would also get a letter with our login information to our account within a week returning home. Once we get everything done through the bank then we would pay them off and we would just pay the bank for the loan. Before we agreed to any of this, we asked him to run the numbers and provide us with the monthly payment we would be responsible for. He returned with a document stating that we would be asked to pay approximately $253.20 a month. We agreed and signed the contract. Upon returning home from our vacation, we went to our personal bank only to find out that they do no loans for things like this. We never received our letter with our account login. We called ****** and the Company to find out that we can only get our login if we pay our POA dues of $625.00 which we were never told that we needed to pay in order to get our login. Our total is almost ******. I called and texted ****** and called the company only to be told to look at my paperwork. We are trying to just get this all cancelled. They stated that if we decided that we didnt want it they would buy it back. Which is a lie!!! We are frustrated because none of this is what we agreed to and we are not able to get any assistance. They have 3 names they go by Lifetime Destinations, Branson Nantucket and **********************.
Business response
09/21/2024
We responded to our customer's concerns in a letter on September 21, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.
Initial Complaint
09/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We were offered a vacation package, show tickets and tour of a resort in *******, ********. We were told the tour and presentation would last approximately an hour. We were told we had to stay for the presentation to get the promised gifts. We were kept for several hours in a small, closed room. We did not feel free to leave the meeting. Salespeople told us we were being offered a special deal which would not be available to us later. Salespeople told us we could use the timeshare any time of the year. Salespeople told us Branson Nantucket would buy the previously owned timeshare. We were trying to build a home and told the salespeople we did not believe we could afford another timeshare. We were told we were being offered a special deal which would not be available to us later. We believed the company would buy back the timeshare because of the Voluntary Release Addendum and First Right of Refusal. We were led to believe we would receive more equity for the previous timeshare. We were told they could refinance the timeshare loan through a conventional banking institution. We were not told the extent to which maintenance fees could increase. We were not told about other fees or assessments we may incur. We were not told how maintenance fees were handled or that we may have a vote on how the fees are used. We were being rushed through documents in a point-and-sign-here manner. We were not given a copy of the documents we signed. We tried to book accommodations but were told no rooms were available. We later drove by the resort and saw it was nearly empty. We have experienced financial trouble and cannot afford the cost of the timeshare any longer and have requested Bransons Nantucket take their contract back as collateral to remove financial obligation associated with the contract.
Business response
10/16/2024
We responded to our customer's concerns in a letter on October 16, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

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