Business ProfileforMills Properties

I moved into Mills Property ****************** on September 6th, 2024. Upon moving in the property was not in the best condition. There was hair clogged in the drain, litter hot water, animal hair everywhere and a smell. The maintenance had to be called. There was two bugs that had crawled out of the kitchen HVAC system but they were not able to determine what kind of bugs they were. September 9th at night I noticed a few huge cockroaches. I was upset, could not sleep scared they were going to get in my belongings. The next morning I went to the leasing office and they told me they could put me in a new unit. The units they showed me were upstairs as i was on a lower floor and they had not been updated also had a strange smell. I was informed that they had a lease cancellation policy in the first 30 days and they also had a policy if you were going to another Mills property you could transfer with no application fee. I called corporate and the young lady who answered the phone ***** was really rude. She told me i should be able to transfer and not pay but talk to my property manager. I went and talked to the property manager and she told me i needed to do the process all over again and pay the 150 dollar application fee to go to the other Mills property. I called the corporate back and the same young rude lady said well i might have misspoke. Well on the website they said you could transfer properties without paying the fee with a 30 day policy but they were not even trying to work with me. I called corporate to speak with a manager numerous times and no one returned my call. I have not even gotten my refund for moving out of ******************. I paid 300 in less than two months for the same application and requirements because of the poor move in experience of this place. I was not informed they had bugs upon moving here. I was misinformed.