ComplaintsforHood's Mini Storage
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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've tried to get ahold of them for months. No return call. When I came to business no answer at the door. I was hospitalized with covid and after a month I came home to find my house empty and a letter saying my ex cleaned out my storage. It was only in my name. It was only my things.. I could never get confirmation. And I had put my mother's urn in there for safety a week before I ended up in the hospital. I had everything in there me and my granddaughter owned that he didn't take or burn.Business response
01/13/2022
To whom it may concern,
In response to Ms ******’s request, she asked how to locate her things. This is unfortunate but Ms ******, I assure you that your boyfriend didn’t clean out your storage unit. It was foreclosed on due to non payment for 7 months. I personally mailed monthly statements with rent and late fees owed and three foreclosure notices due to non payment to the address you provided on the rental contract. As stated on the rental contract, payment was due on the 9th of each month you occupied the unit. A drop box for payment is and has always been on my office door. Not one payment was made since you moved to the larger unit on May 9th. Your unit was foreclosed on and auctioned off.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.