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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today, 3/27/24, and the previous 2 weeks as well as last year I have attempted to reach out to The Cleanest to clean my home. They have never answered their phone nor responded to any text messages until I left a negative ****** review ***** texted me immediately and sent me a coupon for a free 4 hour clean and apologized. I took down my review but now they aren't responding again. If you don't have staff you don't have a business quit advertisingBusiness response
04/22/2024
****, I truly apologize on behalf of not only myself, but on behalf of The Cleanest, LLC as whole. The lack of communication you have received from us is unacceptable! We are working everyday to prevent these sorts of inconveniences for our clients. I am so grateful that you allowed us the opportunity to perform your complimentary clean on 4/12/24 and to reverse the negative impression we originally gave you! We appreciate you immensely! ***** enjoyed both speaking with you and ensuring your home was well taken care of! I greatly appreciate your patience and understanding with myself and The Cleanest, LLC. Thank you so much for allowing us to earn back your trust!
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Contact Information
903 Old Highway 63 N Ste B
Columbia, MO 65201-6392
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.