ComplaintsforFive Seven Three Color and Extension Studio
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 20th 2022 I came to Amandas salon to get my extensions removed and start transitioning back to a blonde. I have been going to her for 7 months and have spent thousands at her salon. I came in with half of my hair virgin brown and the rest of it was lightened to a dark blonde (my hair was healthy). She stated the service would not cost more than 425 and 4 hours **** It ended up taking her 8 hours and she charged 525 (even though she promised me it would not go above that price point.) During the service she started mentioning I was getting to a color correction which by definition is the act of fixing or repairing the damage or unwanted results during chemical hair color processing. This was not true as I previously mentioned my hair was healthy prior to our service. (I attached a picture of what my hair looked like before). Once the service was over I came home to inspect my hair to realize my roots look like they havent been touched in months and I have 5 different shades of blonde in my hair. I freak out and decide to get a second opinion from a different stylist . This stylists points out that I have breakage all over my head and that it is extremely damaged. ****** refuses to give me a refund and take accountability for what shes done. She refuses to admit that she destroyed my hair and lied about the type of service I was getting. I feel if she wanted to provide good customer service she would own up to her bad job and at the very least give a 50% refund. as I have spent thousands of dollars at her salon. I left with an extreme color correction needed. She uses Venmo as a means for payment and forces you not to have buyer protection during transactions. This is extremely suspicious and not how salons or honest businesses operate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.