ComplaintsforThe Property Experts of Columbia

• Initial Complaint

  05/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I requested quotes from The Property Experts. Their representative, **** Jimison, visited my home, assessed the projects, and sent an estimate. However, this initial estimate raised immediate concerns. The estimate lacked crucial details. Instead of clearly describing the materials and costs for each project, it simply listed "materials included for deck, bathrooms, garage, basement door, dehumidifier." Furthermore, the key projects we discussed were entirely missing. I emailed them, requesting an itemized breakdown and clarification on missing details.Instead of addressing my concerns, they requested a phone call with ****. **** repeatedly emphasized potential financial losses on his end, raising questions about his business practices. He then proposed additional work and a revised lower quote, which I expressed interest in, but only upon receiving a complete and revised invoice. After a week of waiting and frustration, I informed them I wouldn't be moving forward. The unclear initial estimate, lack of a revised one with agreed-upon details, and poor communication made it impossible to proceed with confidence. I received a $260 invoice for "office labor" There was no meeting of the minds between the parties. I never agreed to specific terms nor acted on any discussions. To have a valid contract, the parties must agree on the terms of the contract. Not only did we not finalize what work Property Experts might do but we always envisioned any final terms being formalized in a written agreement. The suggestion that we had an oral contract when we never agreed on the material terms, nor did we finalize the envisioned written agreement, is wrong.**** threatened to *** me for defamation if I reported them to the Missouri AG, BBB, or left a negative review. Additionally, he made inappropriate comments about my personal life and threatened to visit my home to "settle this like men." These threats left me feeling unsafe and violated.

  Business response

  06/13/2024

  On Friday April 26th, ******************** filled out a contact form for our company to contact him. On the initial form he indicated that he was needing a master bathroom remodel, painting of multiple rooms, a dehumidifier installed in his basement, a new basement door, a retaining wall, a new deck and more.

  **** met with ******************** at his home and discussed the multiple projects. ******************** did not have a clear idea on what he wanted the end projects to look like making quoting materials for an estimate difficult. During this meeting **** discussed a bulk pricing option (giving him a discounted rate on the total labor costs) that ******************** was interested in and initially agreed too. On May 1st, 2024, **** sent an estimate to ******************** detailing his initial estimates for the materials needed and his estimated labor costs.

  ******************** sent an email later that afternoon asking if the estimate included the fence, retaining wall and outside drain projects. We responded indicating that the original estimate included everything except the fence in which ******************** had wanted a separate estimate for but we said we would rework our original estimate to include that item and resend the estimate to him. On May 2nd, we emailed ******************** asking if he had received our updated estimate. ******************** replied to this email asking for an itemized breakdown. He indicated he was interested in the first, larger quote but wanted the itemized breakdown. We asked ******************** to call us at 4pm to discuss his concerns before revising our estimate further. We were happy to provide an itemized materials breakdown specific to each project but due to the large volume of labor **** said he was giving ******************** a bulk rate on labor costs and that while he could estimate the labor costs for each project it would be inaccurate as the scope of work could drastically change once the work began. **** felt bidding the labor cost this way would ultimately save ******************** money. **** and ******************* spoke again via phone and ******************** said he could not afford the larger estimate of $38,000. In order to close the potential sale **** said that he could cut some off of the labor costs if ******************** could do $35,000. ******************** agreed. **** told ******************** due to the large scope of work that he (****) would need to block off time to dedicate to ************************ projects. ******************** told **** to go ahead and block off the necessary time on his calendar.

  On May 6th, we began drafting ************************ contract. On May 7th, ******************** reached out inquiring about the new invoice/estimate. Later that evening a preliminary contract with more detail was sent to ******************* for him to review and provide edits if need be. ******************* never indicated that he had not received this communication. **** followed up with ******************* on May 13th. At this time ******************** indicated to **** that he would not be moving forward with the contract. Due to the amount of time (above and beyond the normal sales pipeline timeframe) spent editing the initial estimate(s), speaking with ******************** over the phone, blocking off time for his future projects (therefore costing us future profit) and time spent drafting a contract we felt it only fair to bill ******************** for a small portion of our time. We billed him for $260. We sent him the invoice on May 14th. ******************** replied to the invoice asking what he was being invoiced for. He also sent a separate email stating he was not paying a dime and that unless we wanted a bad ****** review we should move on. This began a series of email replies and phone calls. We explained again that he verbally agreed for us to proceed (with blocking off time and to draft a contract) and that he had the right to leave any review he wanted but we also reserved the right to bill outside of our free estimates which due to the conversations we previously had, we felt was fair. ******************** argued that since he never received the contract that we never sent it. We showed him screenshots of our contract software showing the date, time and email address that the contract was sent too. We finally sent ******************** an email saying that we considered this matter closed and he could pay the invoice or not but we would follow our normal collection practices if it was left unpaid. ******************** responded that he was going to file a complaint to the ************************* and the BBB. He also stated he was going to hire a lawyer. ******************** also proceeded to call us 8 times and email at least a dozen more times during a 3 hour period of time. 

  Customer response

  06/13/2024

  ******************** did not have a clear idea on what he wanted the end projects to look like making quoting materials for an estimate difficult.
  Wrong.
  
  We responded indicating that the original estimate included everything except the fence in which ******************** had wanted a separate estimate for but we said we would rework our original estimate to include that item and resend the estimate to him.
  Correct, your estimate was vague and did not include everything I asked for.
  
  We were happy to provide an itemized materials breakdown
  Yet they never sent this.
  due to the large volume of labor **** said he was giving ******************** a bulk rate on labor costs and that while he could estimate the labor costs for each project it would be inaccurate as the scope of work could drastically change once the work began.
  Thats a very vague statement and why would the project be inaccurate when I am literally asking for an accurate quote.
  
  In order to close the potential sale **** said that he could cut some off of the labor costs if ******************** could do $35,000. ******************* agreed.
  I agreed that I would look over the new invoice that I never got. To be very clear, there was no meeting of the minds between the parties. I never agreed to specific terms nor acted on any discussions. To have a valid contract, the parties must agree on the terms of the contract. Not only did we not finalize what work Property Experts might do, but we always envisioned any final terms being formalized in a written agreement. The suggestion that we had an oral contract when we never agreed on the material terms nor did we finalize the envisioned written agreement is wrong.
  
  **** told ******************** due to the large scope of work that he (****) would need to block off time to dedicate to ************************ projects.******************** told **** to go ahead and block off the necessary time on his calendar.
  What time did he need to block off? What time did we agree on? What evidence do you have for this claim?
  
  
  Later that evening a preliminary contract with more detail was sent to ******************* for him to review and provide edits if need be.
  I never got this.
  Due to the amount of time (above and beyond the normal sales pipeline timeframe) spent editing the initial estimate(s), speaking with ******************** over the phone, blocking off time for his future projects (therefore costing us future profit) and time spent drafting a contract we felt it only fair to bill ******************** for a small portion of our time.
  What time did he need to block off? What time did we agree on? What evidence do you have for this claim?
  
  We explained again that he verbally agreed for us to proceed (with blocking off time and to draft a contract)
  To be very clear, there was no meeting of the minds between the parties. I never agreed to specific terms nor acted on any discussions. To have a valid contract, the parties must agree on the terms of the contract. Not only did we not finalize what work Property Experts might do, but we always envisioned any final terms being formalized in a written agreement. The suggestion that we had an oral contract when we never agreed on the material terms nor did we finalize the envisioned written agreement is wrong.
  
  We showed him screenshots of our contract software showing the date, time and email address that the contract was sent too.
  Yes your system says it was sent, but it was not opened or looked at because I never got it. Maybe you should use a better system.
  ******************** also proceeded to call us 8 times and email at least a dozen more times during a 3 hour period of time.
  I called you 4 times in a row because your husband **** threatened physical harm on me. You claim to have this recoding. Why dont you provide the recoding as evidence?
  
  After doing some simple research on ********* **** Jimison (*****) and *********************** Jimison, owners of The Property Experts of Columbia/Jimison Investments LLC. I have found that:
  ********* **** Jimison (*****)
  Pleaded guilty to failing to register a motor vehicle in 2010 and paid the associated fine and court costs.
  ******* sued her for an unspecified reason in 2021, but the case was dismissed by the court on ********* terms.
  *********************** Jimison
  Has a history of lawsuits against others, some of which were unsuccessful.
  Court records show cases where lawsuits filed by Jimison Investments LLC were dismissed or Jimison lost the case.
  Found guilty of domestic violence in 2015 and placed on probation with a no-contact order with the victim. There are reports that he violated probation terms.
  Has a civil judgment against him from 2012.
  Jimison Investments LLC
  Appears to be involved in multiple lawsuits, some of which were unsuccessful.
  Lost several lawsuits and was ordered to pay court costs in at least one case. 
  After doing some research on ********* **** JIMISON aka **********************************, majority owner of The Property Experts of Columbia/JIMISON INVESTMENTS LLC I found ******* sued ******************************* for an unspecified reason. The court granted the motion and dismissed the case on ********* terms.  
  **********************************************************************************************************
  The conclusion of this case is that **********************************, represented by attorney *********************, pleaded guilty to the amended charge of Failing to Register a Motor Vehicle on June 10, 2010. She was fined $100 and court costs, which have been paid in full.
  ************************************************************************************************************************
  After doing some research on *********************** JIMISON, owner of The Property Experts of Columbia/JIMISON INVESTMENTS LLC, he has a history of suing people and abusing people. 
  *********************** Jimison, 26, of ********************************************************
  ****************************************************************************************************************
  **********************************************************************************************************************************************************************************************************************************************************
  February 8th, 2022
  The court ruled in favor of the defendant, ******************************. The court also ruled in favor of the counterclaim defendant, *********************** Jimison. No monetary awards were issued.
  *****************************************************************************************************************
  September 13th, 2022 
  The court permanently dismissed the case brought by ************ Jimison against ***********************************. 
  *****************************************************************************************************************
  February 9th, 2015
  A full order of protection was issued in favor of the petitioner for 180 days. The respondent consented to the full order. This means the respondent was ordered to refrain from abusing,threatening, molesting, stalking, or disturbing the peace of the child victim.They were also ordered to have no contact with the child victim and to not enter the child victim's family home.
  *****************************************************************************************************************
  February 9th, 2015
  A full order of protection was issued in favor of the petitioner for 180 days. The respondent consented to the full order. This means the respondent was ordered to refrain from abusing,threatening, molesting, stalking, or disturbing the peace of the child victim.They were also ordered to have no contact with the child victim and to not enter the child victim's family home.
  *****************************************************************************************************************
  August 12th, 2015
  The conclusion of this case is that *********************** Jimison III was found guilty of domestic violence and was placed on probation on August 12, 2015. A condition of his probation was that he could not have any contact with the victim, *******, unless approved by the Children's Division.On several occasions, the court received reports that Jimison III had violated the terms of his probation. The last entry in the record is from April 22,2019, and it shows a request for copies of the case file.
  *****************************************************************************************************************
  This document details a domestic violence case where an Order of Protection was issued against *********************** Jimison. The order protected the petitioner (the person who filed for the order) from Jimison's abuse, threats, stalking, and unwanted contact.
  *****************************************************************************************************************
  On January 9, 2012, a judgment was entered against Jimison for $1169. This judgment was assigned to ******* &Associates for collection on August 22, 2016. Over the course of several years,multiple attempts were made to garnish Jimison's wages through various employers, including ********************** and ***************. The latest entry on February 14, 2019, shows a recall of a garnishment order against Jimison's wages from Chipotle Mexican Grill as the employer reported Jimison was no longer employed there.
  *****************************************************************************************************************
  After doing some research on JIMISON INVESTMENTS LLC, I found that they like to file frivolous lawsuits.
  The conclusion of this case is that the lawsuit filed by Jimison Investments LLC against ******************* on September 22, 2023 was dismissed by the court without prejudice on October 25, 2023.
  ***************************************************************************************************************************
  May 18th, 2021
  The conclusion of this case is that a judgment was entered in favor of the defendant, ******************************. This means Jimison Investments LLC, the plaintiff, lost the case. The court found no merit in Jimison Investments LLC's claims and awarded no money to them. Additionally,the court charged Jimison Investments LLC with the cost of the case.
  *****************************************************************************************************************
  January 25th, 2021
  The conclusion of this case is that the lawsuit filed by Jimison Investments LLC against Angel *** on January 25,2021, was dismissed by the court without prejudice on September 14, 2021.
  *****************************************************************************************************************
  

  Customer response

  06/13/2024

  Complaint: 21768061
  
  I am rejecting this response because:
  

  ********* **** Jimison states, ******************** did not have a clear idea on what he wanted the end projects to look like making quoting materials for an estimate difficult.
  

  I am replying with, Wrong.
  
  ********* **** Jimison states, We responded indicating that the original estimate included everything except the fence in which ******************** had wanted a separate estimate for but we said we would rework our original estimate to include that item and resend the estimate to him.

  
  I am replying with,  Correct, your estimate was vague and did not include everything I asked for.
  
  ********* **** Jimison states, We were happy to provide an itemized materials breakdown
  I am replying with, Yet they never sent this.
  ********* **** Jimison states, due to the large volume of labor **** said he was giving ******************** a bulk rate on labor costs and that while he could estimate the labor costs for each project it would be inaccurate as the scope of work could drastically change once the work began.
  I am replying with, Thats a very vague statement and why would the project be inaccurate when I am literally asking for an accurate quote.
  
  ********* **** Jimison states, In order to close the potential sale **** said that he could cut some off of the labor costs if ******************** could do $35,000. ******************* agreed.
  I am replying with, I agreed that I would look over the new invoice that I never got. To be very clear, there was no meeting of the minds between the parties. I never agreed to specific terms nor acted on any discussions. To have a valid contract, the parties must agree on the terms of the contract. Not only did we not finalize what work Property Experts might do, but we always envisioned any final terms being formalized in a written agreement. The suggestion that we had an oral contract when we never agreed on the material terms nor did we finalize the envisioned written agreement is wrong.
  
  ********* **** Jimison states, **** told ******************** due to the large scope of work that he (****) would need to block off time to dedicate to ************************ projects.******************** told **** to go ahead and block off the necessary time on his calendar.
  I am replying with, What time did he need to block off? What time did we agree on? What evidence do you have for this claim? There was no time discussed because it was all contingent on my refinance which I don't have a closing time for. 
  
  
  ********* **** Jimison states, Later that evening a preliminary contract with more detail was sent to ******************* for him to review and provide edits if need be.
  I am replying with, I have to this day never seen a contact from them.
  ********* **** Jimison states, Due to the amount of time (above and beyond the normal sales pipeline timeframe) spent editing the initial estimate(s), speaking with ******************** over the phone, blocking off time for his future projects (therefore costing us future profit) and time spent drafting a contract we felt it only fair to bill ******************** for a small portion of our time.
  I am replying with, What time did he need to block off? What time did we agree on? What evidence do you have for this claim? There was no time discussed because it was all contingent on my refinance which I don't have a closing time for. 
  
  ********* **** Jimison states, We explained again that he verbally agreed for us to proceed (with blocking off time and to draft a contract)
  I am replying with, To be very clear, there was no meeting of the minds between the parties. I never agreed to specific terms nor acted on any discussions. To have a valid contract, the parties must agree on the terms of the contract. Not only did we not finalize what work Property Experts might do, but we always envisioned any final terms being formalized in a written agreement. The suggestion that we had an oral contract when we never agreed on the material terms nor did we finalize the envisioned written agreement is wrong.
  
  ********* **** Jimison states, We showed him screenshots of our contract software showing the date, time and email address that the contract was sent too.
  I am replying with, Yes your system says it was sent, but it was not opened or looked at because I never got it. Maybe you should use a better system.
  ********* **** Jimison states,******************** also proceeded to call us 8 times and email at least a dozen more times during a 3 hour period of time.
  I am replying with, I called you 4 times in a row because your husband **** threatened physical harm on me. You claim to have this recoding. Why dont you provide the recoding as evidence? I also called the police and got a trespassing order on Jack.
  

  I think the BBB should know this about the owners of this "company."
  After doing some simple research on ********* **** Jimison (*****) and *********************** Jimison, owners of The Property Experts of Columbia/Jimison Investments LLC. I have found that:
  ********* **** Jimison (*****)
  Pleaded guilty to failing to register a motor vehicle in 2010 and paid the associated fine and court costs.
  ******* sued her for an unspecified reason in 2021, but the case was dismissed by the court on ********* terms.
  *********************** Jimison
  Has a history of lawsuits against others, some of which were unsuccessful.
  Court records show cases where lawsuits filed by Jimison Investments LLC were dismissed or Jimison lost the case.
  Found guilty of domestic violence in 2015 and placed on probation with a no-contact order with the victim. There are reports that he violated probation terms.
  Has a civil judgment against him from 2012.
  Jimison Investments LLC
  Appears to be involved in multiple lawsuits, some of which were unsuccessful.
  Lost several lawsuits and was ordered to pay court costs in at least one case. 
  After doing some research on ********* **** JIMISON aka **********************************, majority owner of The Property Experts of Columbia/JIMISON INVESTMENTS LLC I found ******* sued ******************************* for an unspecified reason. The court granted the motion and dismissed the case on ********* terms.  
  **********************************************************************************************************
  The conclusion of this case is that **********************************, represented by attorney *********************, pleaded guilty to the amended charge of Failing to Register a Motor Vehicle on June 10, 2010. She was fined $100 and court costs, which have been paid in full.
  ************************************************************************************************************************
  After doing some research on *********************** JIMISON, owner of The Property Experts of Columbia/JIMISON INVESTMENTS LLC, he has a history of suing people and abusing people. 
  *********************** Jimison, 26, of ********************************************************
  ****************************************************************************************************************
  **********************************************************************************************************************************************************************************************************************************************************
  February 8th, 2022
  The court ruled in favor of the defendant, ******************************. The court also ruled in favor of the counterclaim defendant, *********************** Jimison. No monetary awards were issued.
  *****************************************************************************************************************
  September 13th, 2022 
  The court permanently dismissed the case brought by ************ Jimison against ***********************************. 
  *****************************************************************************************************************
  February 9th, 2015
  A full order of protection was issued in favor of the petitioner for 180 days. The respondent consented to the full order. This means the respondent was ordered to refrain from abusing,threatening, molesting, stalking, or disturbing the peace of the child victim.They were also ordered to have no contact with the child victim and to not enter the child victim's family home.
  *****************************************************************************************************************
  February 9th, 2015
  A full order of protection was issued in favor of the petitioner for 180 days. The respondent consented to the full order. This means the respondent was ordered to refrain from abusing,threatening, molesting, stalking, or disturbing the peace of the child victim.They were also ordered to have no contact with the child victim and to not enter the child victim's family home.
  *****************************************************************************************************************
  August 12th, 2015
  The conclusion of this case is that *********************** Jimison III was found guilty of domestic violence and was placed on probation on August 12, 2015. A condition of his probation was that he could not have any contact with the victim, *******, unless approved by the Children's Division.On several occasions, the court received reports that Jimison III had violated the terms of his probation. The last entry in the record is from April 22,2019, and it shows a request for copies of the case file.
  *****************************************************************************************************************
  This document details a domestic violence case where an Order of Protection was issued against *********************** Jimison. The order protected the petitioner (the person who filed for the order) from Jimison's abuse, threats, stalking, and unwanted contact.
  *****************************************************************************************************************
  On January 9, 2012, a judgment was entered against Jimison for $1169. This judgment was assigned to ******* &Associates for collection on August 22, 2016. Over the course of several years,multiple attempts were made to garnish Jimison's wages through various employers, including ********************** and ***************. The latest entry on February 14, 2019, shows a recall of a garnishment order against Jimison's wages from Chipotle Mexican Grill as the employer reported Jimison was no longer employed there.
  *****************************************************************************************************************
  After doing some research on JIMISON INVESTMENTS LLC, I found that they like to file frivolous lawsuits.
  The conclusion of this case is that the lawsuit filed by Jimison Investments LLC against ******************* on September 22, 2023 was dismissed by the court without prejudice on October 25, 2023.
  ***************************************************************************************************************************
  May 18th, 2021
  The conclusion of this case is that a judgment was entered in favor of the defendant, ******************************. This means Jimison Investments LLC, the plaintiff, lost the case. The court found no merit in Jimison Investments LLC's claims and awarded no money to them. Additionally,the court charged Jimison Investments LLC with the cost of the case.
  *****************************************************************************************************************
  January 25th, 2021
  The conclusion of this case is that the lawsuit filed by Jimison Investments LLC against Angel *** on January 25,2021, was dismissed by the court without prejudice on September 14, 2021.
  *****************************************************************************************************************
  
  
  
  Sincerely,
  
  *************************

  Business response

  06/19/2024

  ******************** we are sorry that you are unhappy with the service you received from our business. In your secondary reply you reiterated the same items from your initial complaint and chose to include personal information and slanderous accusations that are not relevant to your initial complaint. You have also not requested we do any actionable item. We crafted a very detailed response and are sticking to those facts. We can agree to disagree. We do not wish to engage in this back and forth nor do we feel that the BBB is the appropriate venue for such. The BBB is also not the place for personal attacks or to discuss personality conflicts. At this time we do not plan to cancel your invoice. We wish you the best with regards to your home remodel and hope you use this process as a learning experience for when you choose to work with other potential contractors in the future.

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