1,636 Customer Reviews
Review from Mary D
5 stars11/06/2024
The experience was complicated but the group covered every step completely. ****** and ****** were confident and diligent every step of the way. I am very happy to recommend Veterans United and ****** ******* to any veterans looking to purchase a home in the future. He is compassionate and professional.Review from Robert B
1 star08/26/2024
I made several calls to my loan agent and didnt received a call back for several months. When I decided to refi, I couldn't find my agent and went with another loan company. When I could advise VUL, they didn't seem to care. To make matters worse, they auto debited my account as the new company paid the loan off. They caused over $100 in over draft fees. When I called, I was told the loan was "in process". I called back a second time and was advised "I failed to cancel the autodraft". I asked for a supervisor to call me (never happened) but they did manage to charge me a nsf fee. Very unhappy and don't recommend this loan company.
Veterans United Home Loans Response
08/29/2024
Hi ******************,I'm really sorry to hear about the trouble youve had trying to get in touch with us, and for the frustration caused by the auto-debit situation. This definitely isn't the experience we want for any of our clients, and I completely understand how upsetting this must have been, especially with those overdraft fees piling up.Its concerning that you didnt hear back after asking to speak with a supervisor, and my team would like to dig into what happened here. If you're open to it, could you reach out to my Client Advocate team so we can look into this further and see how we can help? You can reach us at ************** or ********************** We're in the office from 9 a.m. to 5 p.m. CST, but if those times don't work for you, just let us know, and well find a time that does.Thanks again for sharing your feedback, and I hope we can connect to make this right.Sincerely,****************, Client Relations ManagerReview from Justin R
5 stars08/22/2024
**** and his team were absolutely amazing. Buying a home while overseas is never easy, but **** and **** made it super easy and fast! As a first time homebuyer, I always expected the home buying process to be every difficult, but **** gave me a step by step walk of everything we did and why it was important. For all my veterans out there, PLEASE take a look at this wonderful resource. Fantastic rates, and they KNOW what they are doing! Super easy, very fast and I will forever be grateful for ****, **** and my ENTIRE VU Team!! THANK YOU!!Review from Gregory H
5 stars08/22/2024
I would definitely recommend these guys and the ** team because they really care and take their profession seriously! I can not thank them enough for what they provided as buying a home for the first time for myself or anyone for that matter can be a very daunting and stressful time. *****#****;s team made this a very easy and seamless transition for me and my family to purchase a home. 10/10!!!Review from Rodney B
5 stars08/20/2024
Great!! Really enjoyed working with **** and ******, thanks again.Review from Clinton B
5 stars08/17/2024
The ** team did a fantastic job finding us the perfect house. They were helpful, patient, understanding and accommodating every step of the way, and made the complex process of buying a home much simpler and streamlined.Review from Chris H
5 stars08/17/2024
Veterans United is the bomb! Through my whole process I had a amazing team behind me. I could Call, Text, or Email and the got back to me quickly. They made buying a home for the first time amazing! I would 200% recommend them to anyone! If I ever buy another home later in life I will be coming back to them!Review from Vincent R
5 stars08/15/2024
My experience with Veterans United was positive and pleasant. It was our first home buying experience and **** made it more like a guided tour than a **** and seek when it came to their answering our questions and giving us useful Information that allowed us to make the wisest choices. Thank you ****!Review from Lloyd F
5 stars08/14/2024
We cannot thank Veterans United and the team of people they have working for them and associated with them. As first time homebuyers working quickly to complete our first big PCS move together, they were all forthcoming with information and made the process so smooth for us. We most definitely will recommend friends use VU for their homebuying needs and when the need arises for us again, we will definitely call VU!Review from Carmelo H
5 stars08/13/2024
For my fellow veterans who are first time homebuyers as well as experienced homebuyers, I recommend no other company, but Veterans United Home Loans. They truly know what it means to honor our service through incredible attention to detail and consideration throughout the homebuying process.
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