1 Customer Reviews
Review from Amy S
1 star02/03/2022
Misdiagnosed and original issue was not fixed. Company did not grant refund. On 1/29/22 the repair man came to give an estimation on a multi-family unit that had one unit heat furnace not working and the other unit functioning normally. On 1/31/22 he replaced two thermostats and ignition burn control board under warranty and returned 2/1/22 due to furnace not being fixed. Repair man continued to troubleshoot on 2/1/22 and suggested more parts and additional charge for labor and parts. He eventually left without fixing the issue. I called a new hvac company and they told me within seconds that Evans Heating &Air company was working on the wrong unit. I had parts removed and replaced and services provided to an already functioning unit. I asked for my original parts or to be refunded for parts and labor fees from Evans Heating &Air conditioning company. He promised $300 refund to only go back on his word and credit $200 for the parts he replaced that didn’t need replacing. I asked for an updated receipt for my records and was not provided any documentation because I was told it wasn’t worth it. This is fraud and I experienced subpar service.
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