ComplaintsforMeineke Car Care

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Meineke replaced my brake pads some time ago I'm not sure of the date. They put the rotor side to the caliper and the caliper side to the rotor. This caused damage to my vehicle which I didn't become aware of until recently . I have a picture of the the brake pad that was removed and you can clearly see that it was scraping and it caused rust to ruin my struts, wheel cylinder and other damage. They put new pads on and changed out the rotors and told me it would be fine. Now I am having problems with the rear suspension and have been told thatt I need to replace the wheel cylinder because of the extensive rust caused by the caliper bein put on backwards. I have a picture showing the pads that they removed, I was unable to file a claim regarding this because of the passing of my wife which happened in 2019 which was around the time they did the damage to my vehicle. I have had financial trouble and they were trying to collect $2700 worth of charges on the credit card I used for repairs. On another occasion I had a Cadillac that after they put the water pump on the car the air conditioning didn't work. I had to sell the car because they would do nothing about it. They should wipe out the $2700 worth of bills that they turned over to a collection agency for this obvious damage to my vehicle.

  

  Business response

  10/18/2022

  I am sorry to learn of the passing of your wife.
  
  I will address all the concerns raised in your complaint to the BBB.  We installed rear brake pads on your 2013 Ford Escape on 12/15/2018.  You raise a concern about the improper brake pad installation, causing collateral damage to the wheel cylinders and struts.  It is impossible, as your 2013 Escape does not have wheel cylinders or rear struts.  You state that the struts are damaged by rust from the brake pad; again you have no struts on the rear of your vehicle.  You raise the question of debt collection.  No debt is owed to us, and we have not sought any collections. 

  Customer response

  10/19/2022

  Complaint: ********
  
  I am rejecting this response because:  I'm not a mechanic, so I used the wrong name for the parts involved -the vehicle has rear shocks and springs those are what have been damage in addition to the rear wheel bearing and assembly.  You clearly damaged my vehicle by putting the brake pads on backwards, thankfully I was not in an accident due to your faulty work.  If estimates are needed I will be happy to provide them.
  
  
  
  Sincerely,
  
  ********* ******

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