ComplaintsforDirty Duct Tales LLC

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Oct 22, 2024 Dirty Duct Tales (**** was the person working in my home for this). I agreed and paid for services outlined on the invoice/work order. This included the ** Light Air Cleanser which as $550.00. **** said he had to order and will be back by end of week to with Cleanser to install. I have made numerous inquiries and **** has failed to show or call me to resolve the issue. He states all sales are final, but does this include not delivering and installing what was purchased? After all of this time passing, you should understand that I do not trust this company to install or do any further work in my home as he does not appear to take accountability and he scammed me out of this money. Now it has me wondering if he really did the other work or just told me he did and charged me. He should definitely not have the BBB logo on his invoices; this is not how a reputable BBB vendor conducts business and it made me over confident in trusting him at a vulnerable time. My goal was to get the air and circulation of air in my home ready to receive my mother moving in who is on oxygen due to compromising lung and heart issues. I have a string of text; however, the problem has not been fixed. I am attaching some of them to this case. I also have messages in Messenger that he was working on it; however, again, problem remains.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 20 or 21, 2021 Dirty Duct Tales, LLC came to my home and cleaned my duct work. When finalizing my bill the owner **** ******* recommended the electrostatic filter (20x25x1) $150.00 and the UV light air cleaner for $450.00. I selected the $150.00 electrostatic filter (20x25x1) the total check written was for $649.99. I called **** in text (314) 737-1870 on November 21, 2021 regarding the Filter. December 3, 2021 **** texted me stating "Hello good afternoon this is **** with the air duct cleaning company." I responded " Hello ****, how are you doing. When will the filter get in?" **** response was "hello my apologies we're waiting on confirmation from service department." **** sent me another text December 5, 2021 stating apologies for the delay, they are finally lifted from the back order and will be shipped out this week." On January 4, 2022 I texted **** asking him to "Please give me a call, I deal with people professionally and would like the same in return. It's been 2.5 month since my service and I still haven't received my filter neither have you called to inform me of the status. Please refund my $150.00 for the filter. I'll go back to what I normally use. Thank you. **** responded in texted saying Hello good morning filter has arrived?" "I understand I will issue a refund check for the inconvenience." January 20, 2022, **** sent me a text stating "Hello good morning would you by chance have cash app, *****, ***** anything of that nature for refund." I responded "good morning , I'm sorry I dont. You can bring the cash to my home. I have an appointment at 10am and will be leaving here at 9:30am today. February 8, 2022 I texted **** "Hello **** please call me regarding my refund of $150.00. I can meet you today so that we can finalize our business. **** and Dirty Duct Tales LLC. has a history of doing this to other clients. One of the other customers he's done this too is *** ******** he can be reached at ************, searching BBB there are others.

  Business response

  02/08/2022

  Hello a check was actually sent out on the 1st of February 

  communication was not received due via text or call ON my end 

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