ComplaintsforPyramid Power Washing
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
PCE Inc. hired and paid Pyramid Power Washing to performing concrete washing and sealing services. After providing **** ******* with a deposit check of $9,536.00, which he stated was for materials, Pyramid Power Washing performed approximately one quarter of the work and stopped work. When work stopped **** ******* approached multiple PCE Inc. employees and stated that he had run out of materials and would need more money to complete the work. Pyramid Power Washing provided a quote for the work in the amount of $24,559.16. At the time of the work stoppage and additional material request only one quarter of the work had been done and no materials were on site. $9,536 of work had not been completed. Mark Snellen texted PCE Inc. and informed them that he was withdrawing his estimate and promptly blocked all numbers. Mark Snellen did not provide information on what stain he used or product leaving PCE Inc. in the dark on how to complete the work that he had started. Moreover, $9,536 of work had not been completed.Business response
10/01/2023
My original estimate was for cleaning concrete and applying a clear sealer. After cleaning I recommend adding stain to the sealer to help cover up discoloration and stains in the concrete. We did a section to show results. The owner and **** liked it and told me to go ahead with work. **** and I talked on the phone about increased cost of stain and the rate of application changes from 700 sq ft to 300 sq ft per sealer kit when covering stains. I called ***** and he didn’t want to pay the difference. Since he never signed my estimate or read my terms and conditions, a work order was never issued. I withdrew my estimate and services at this impasse. All materials were used except 30 bottles of stain which after speaking with ***** he asked me to return to suppler which I did next day
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.