Business ProfileforSapaugh Chevrolet Buick GMC

On 9/6/24 I purchased a 2020 GMC ****** 1500 AT4 3.0L diesel truck from Sapaugh Motors. I had been working with ***** ***** since August 6th on the purchase as the truck was in service. On 8/7/24, I was told a new motor was being put in the truck under warranty due to timing issues. I asked ***** to confirm with her manager that the price would not be adjusted with this new addition. 8/8/24 I was told it would not change the price of the vehicle as it was a warranty replacement. I then made a $500 deposit that day to hold the truck until it was completed. Approximately 2 weeks later, I was told the engine was replaced but that the transmission now had issues and would also be replaced. The manager, **** ****** explained very clearly that the new transmission would actually be a refurbished transmission, also under warranty. On 8/23/24, I asked ***** for the warranty and repair info on the new engine and she said she would email me. On 8/27/24, I asked for the warranty info again. On 9/5/24, I text **** asking for the warranty info on the new motor and refurbished transmission, he said he would have it for me. On 9/6/24, I text ***** asking for the warranty info as I began the 3 hour drive to the dealership. She said she would have it when I got there. It was not available when I arrived. The info I requested was finally given to me after asking multiple times and the sale was completed. I was assured this truck had a brand new motor multiple times and after 3 weeks of owning the vehicle it started having issues. I took it to my local *** and they said this truck does not have a new engine and that they showed no work done in their system at Sapaugh Motors. I spoke with **** some more and he got the info over to them and then told me that ***** said she never said anything about a new engine. I then found out they route all incoming calls to their cells so there are no phone records. ***** now says the new engine doesn't matter because the truck has a warranty.