ComplaintsforFirst Auto Credit

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My kids father cosigned for a car from them, he took the vehicle and took off the *** on the vehicle. I have possession of it and don&#**;t know where it&#**;s at. I would like to get my name off the contract or to return the vehicle.

  

  Business response

  07/15/2024

  Thank you for writing into the BBB.org about your concern.

  Even before the complaint we where working through the process to get Mrs ***** name off of the title and the contract with the lien holder. However, it does take both parties signatures etc. to compete the task with the lien holder to recontract, and the **** State of Missouri to drop someones name off of a title.

  If you have any further questions. Please feel free to contact ************

   

  Thank you!

   

  Customer response

  07/16/2024

  Complaint: 21871222
  
  I am rejecting this response because:
  This has been an ongoing frustration for months. Clear communication was not always given and I feel like Ive been getting the run around. I will be satisfied when actions are matched with whats being told.
  
  
  Sincerely,
  
  ***********************

  

  Business response

  07/16/2024

  This is a self inflicted situation unfortunatly and the fix or cure is in your hands not ours.

  The only way your name can get removed from the title of the vehcile you bought with your partner at that time is to go with him to the local DMV and you both have to sign off on the back of the title; so the *** can mail in a new title. I can not sign your name for your.

  We never removed the *** we did have your partner bring the vehcile back in to put a fuctioning one on the vehicle you both legally purchased. 

  Technically by contract we do not have to amend anthing based on the contracts you and your past partner signed together.

  However, we are doing what we can to help seperate the asset you and your partner both purchased.

  This is my last reply to the BBB emails. Simply the ball is in your cort and this is not going to fix it no matter how many times you reply back to them.

   

  So simply follow the directions **** and our title clerk have verbally provided you.

   

  Thank you

  Customer response

  07/17/2024

  I would like the complaint closed and marked as resolved, so that the business can continue to assist me with this issue.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First they sold us a truck that wouldn’t pass emissions and then couldn’t fix to get it legal. They then got a different truck they said passed inspection after it was inspected somewhere else with over 50% more play than allowed. They argued with that shop and were screaming and being rude to them. They said they would give us down payment back and take truck back by paying the bank back. They said would take 48 hours and They have had the truck for over a week and haven’t paid it back.

  

  Business response

  02/21/2023

  Thank you *****s for taking time out of your day to write into the BBB as well about your husbands truck purchase.

   

  To clear up some misconceptions on inspections; The first vehicle that we sold **** ** ********* passed **** ****** inspections. However, Cape Girardeau County does not require emissions test its residents vehicles have to pass. It is bassed on the County the person lives in if it is required or not. So First Auto Credit did unwind the first purchase quick enough before the Financial institution funded the vehicle and unwound the information to the State Level. 

   

  The second vehicle that **** *. (Husband) selected also passed Cape Girardeau Counties inspection. However, as we have all experienced every inspection shop is looking for more work to do to vehicles then just an inspections. The shop **** *. (Husband) took the vehicle to for emissons also found, in their opinion, a ball joint that should be replaced to make it pass inspections. First Auto Credit also, covered the $952.83 to ********* ******** ********** to insure the vehicle passed there state inspections. Unfortunatly **** *. and ****** * (now wife) where not satistifed with the amount of time Christian Brothers was taking to make the repair and wanted to bring the vehicle back. 

   

  To address the last two concerns ****** *. (Now wife) has about her husbands truch purchase/ transaction.

   

  First Auto Credit did refund the $2,000 down payment money to them once they brought the vehcile back to First Auto Credit. Along with an additional $500 for any type of inconveniences. (Documents are attached)

  1. $1,000 refunded back to there credit card signed by **** *. (Husband) - (Reference Number Attached date 01/26/2023)

  2. $1,000 check writen to **** *. (Husband) for the cash he put down (***** ****** ***** ***** ***********

  3. $500 Inconvenience check writen to **** *. (Husband) for the process not working out they way everyone hoped it would (***** ****** ***** ***** *********

   

  Lastly in the time it took for the repair at Christion Brothers Automotive First Community Credit Union funed and activated the contract that **** *. (Husband) signed with them. Once the decision was made to unwind this contracted agreement on the second truck. First Auto Credit has zero control on how fast First Community Credit Union's process is to refund the money back to First Auto Credit and or how fast they remove the Notice of lien to the State of Missouri or to remove the Open Auto Loan **** *. (Husband) signed a contract for. We might recomend writing a few letters to them about this concern.

   

  As far as First Auto Credit is concerned this case is closed.

   

  Thank you agian

• Initial Complaint

  08/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from them on July 28th. I traded in my car. The car cut off on me while I was driving. This was a week and a half after buying it. After a week, I told them something was wrong with it. They towed it from the mall parking lot. They had it for 2 days and said it was the ignition switch. I got it back and a week later, it cut off on me again. The came and got it and said it is the fuel pump. They still have it now. I wanted them to take the car back and give me the one I traded in back. They refused.

  

  Business response

  09/09/2022

  *** ***** purchased a vehicle and several days after she purchased the unit it had mechanical proplems.  First Auto Credit picked up the unit at no cost to the customer and fixed the unit again at no cost.  A week after the repair the vehicle had another issure.  Again, we picked up the unit and fixed the issue again ot no cost.  First Auto Credit also paid the taxi services and fuel at no cost to the customer.  We also did not refuse to return her trade, the fact of the matter is, her trade was sold shortly after she purchased the unit.  the customer requested that we refund the trade amount and undo the vehicle purchase, which is exactly what did.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car on May 3rd. It came with a 30 day, 1000 miles warranty. Several times I have contacted them with a problem with the car, and they keep telling me there is nothing wrong with the car. Now I am past my warranty time and now I have been told by an independent mechanic that it is unsafe to drive.

  

  Business response

  06/28/2022

  Thmechanical issue was already resolved . First Auto Credit repaird the customers issue with her Elantra. I am not real sure why this is or has been turned into your system. The customer does still owe use $1,000 for a defered downpayment that was due on 06/03/2022.

   

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a van from here in January. They give you a 50/50 warranty good on transmisison faillure and motor failure. They alternator, fuse panel, emissions vent were bad and they are refusing to pay for half of the repair bill. The total repair was just under $1000, and I feel they owe me half. They are saying it has been too long, even though I reported the problem 3 days after I purchased the van.

  

  Business response

  05/25/2022

  To whom it may concern,

  Thank you for taking time out of your day to voice your concern. We take these situations very seriously and always want to do the best we can to service our customers after the sale. 
  

  However, on this disput it is and was completly outside of our Dealer Ships Posted "Buyers Guide" warranty we put on qualified vehicles. First Auto Credit puts on qualified vehicles a 30 Day or 1000 mile Limited Power Train Warranty. (I have attached the details and signed copy by Mr. Moss).

  Very Specifically it is Internally Lubricated Parts of the Motor and Transmision only, by approved First Auto Credit Facilities. (All of the specifics of our dealer warranty is scanned and attached)

  When we recieved a invoice from **** *** ***. the invoice was dated on 4/4/22 well past our provided dealer warranty. (I have also scanned and attached a copy of the invoice emailed into us). Along with a scanned copy of the email from Four Way was  sent on 05/10/2022. (Also scanned attached doc.) 

  I also included a copy of a We owe / You Owe we have signed on each sale showing nothing was promised or owed.

  Unfortunatly, the requested items do not fall into our warranty. When Mr **** bought the vehicle the plan was to remove the V6 motor in the Passenger van and replace it with a V8 for whatever use it was going to be for which obviously would have voided any covereage by our Dealer warranty.

  Thank you again for taking the time to voice your concerns. If there is anything else you need from us. Please give us a call or email.
  

   

  Thank you again

   

  ***** **    

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩