ComplaintsforPatrick's Heating & Cooling Supply
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered HVAC product at 3:15 pm and paid $50 for overnight shipping - Received email from them at 3:37 pm stating order had shipped (have included screenshot of this email) - Now two days later still have not received order. Have written to them and was told Ordered too late, trucks / drivers were gone at 3:15, YET they sent an email stating my order HAD SHIPPED that day, so should arrive overnight next day as described when I paid the $50 shipping charge - In fact they did not ship it until the next day. I'd like to be charged for standard 2 day shipping in that they lied, in writing, saying the package had shipped the day it was ordered. At a minimum I'd like a complaint on file for this business.Business response
08/17/2022
Thanks for the phone call today. After researching ********* complaint, I looked at the website information and his order was placed after our Noon cut off time for the overnight shipping. I also took a screenshot of our website attached and on the home page it clearly states the cut off time. However, in ********* case he clicked on a part number that took him to the part to purchase not our homepage. We are going to refund $30.00(via ******) of his shipping for the confusion. We are taking steps to include the shipping cut of times at the check out process. Thanks, *******, for bring this to our attention.Customer response
08/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *** called and was very pleasant to speak with and we reached a compromise quickly - I have nothing negative to say about him or his business at this time. I am finding it harder to remove a negative review from **** but am working on it.
Regards,
******* * ***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.