7 Customer Reviews
Review from Coleman S
1 star11/15/2024
On serval occasions I have received emails from them telling me that I have a new bill on my portal that I need to review. When I click on the URL it takes me to my portal and the fails to load and I receive a notice that I need to call service. When I called their customer service and after a transfer The customer service agent suggested that I reset my computer. She did not know how to do that and I found that resting to computer factory settings will result in a loss of all my data and installed programs. They failed to correct the problem and wasted my time.Review from Hannah S
1 star06/24/2024
I had a procedure on 5/31/24 which is a service covered under ACA guidelines (sterilization). I did a considerable amount of research prior to the procedure to confirm that it would be covered. I now have 2 EOBs for 2 different anesthesia charges and providers - basically, my insurance is trying to say that anything outside the procedure itself is only covered under my benefits guide. However, this is incorrect. *************************************************** Page 4, Q1 specifically mentions the procedure and confirms that anesthesia should be included as part of the covered procedure, as well as basically everyone else. h**************************************************************************************************** Confirms this. Page 19 of my benefits guide indicates that the plan is ACA compliant. Something can’t be “covered at 100%” if I am paying for any part of it out of pocket. The company is requiring me to file an appeal when this is violating government guidelines and compliance for it to even be billed against my plan coverages.Review from Terrance S
1 star02/12/2024
There customer service is a joke. And there app and web site is the worst i have encountered. Will not stay with them next round for sure.Review from Clinton S
1 star11/29/2022
Ditto the experience of the person who left a comment 10-04-2022. This may well have been the very worst telephone "customer support" call I've ever had. 45 minutes on the phone--for nothing. Two persons I talked to were practically unintelligible, none of the four seemed interested in why I was calling (to switch Part D plans). The last person worked for another firm and brokered ******** Advantage plans. When I asked to talk to someone from BCBS of KS, the phone went dead. :-/Review from Shari H
1 star10/04/2022
BLUE CROSS AND BLUE SHIELD DOES NOT PAY CLAIMS. THEY HAVE HIRED OVERSEAS CUSTOMER SERVICE REPS WHO BARELY SPEAK ENGLISH AND TELL YOU THE SAME THING WORD FOR WORD, SCRIPTED EVERY TIME. AMERICANS NEED TO ASK THEMSELVES THIS. THE RISE IN OUR PREMIUMS AND OUT OF POCKET EXPENSE GO UP EVERY YEAR. THEY BLAME IT ON HEALTHCARE COSTS. BUT THE PROVIDERS AND MEDICAL CENTERS TAKE A REDUCTION IN REIMBURSEMENT EVERY YEAR. BUT ALL INSURANCE COMPANIES ARE REPORTING YEARLY PROFITS IN THE BILLIONS. CUT AND DRY CORP GREED. 25 iNSURANCE COMPANIES ARE IN THE TOP 100 BUSINESSES ON THE FORTUNE 500 LIST. IT IS A SHAME THAT NO ONE IS COMING DOWN ON THIS ISSUE. NO ONE IN GOVERNMENT CARES PROBABLY BECAUSE THEY ARE SHAREHOLDERS OF THESE COMPANIES. IDK.Review from Heather S
1 star01/28/2022
My dental office is out of network since BCBS KC has the lowest fee schedule payment to provider of any insurance I have known, so reimbursement for visits go directly to member.Members are not getting re-imursement checks and when I call after sitting on hold for 45+ minutes I am told that member has to call and no information can be given to me being out of network provider.Member then calls and told "check was sent but shows uncashed". Member requests new check issued and just gets "duplicate" denial eob just fine but no check ever appears.Members are having to call multiple times requesting reissue payment and told same thing but have always got other mail from this company just fine....We have open claims from April 2021 that just keep getting denied as duplicate rather than someone reading notes and processing claim. Biggest hassle.Review from Paul C
1 star12/16/2021
I called about a simple reimbursement claim they SAY they are OK paying. They needed some number. They got the number. The lady assured me a million times she would research it and call me personally in the next 2 days. It's been two weeks. No calls, no emails. No reimbursement. Dead silence. This is not the first time it happened. Clearly their CS people are trained to BS you on the phone and do nothing at all to really help. I SURE HOPE THEY ALL GET SICK AND HAVE TO DEPEND ON THEIR OWN REIMBURSEMENT SYSTEM.
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