ComplaintsforBenfer's Tow
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Complaint Details
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Initial Complaint
04/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On April 30th, my car was illegally towed. I parked in a parking lot at the ***** ****** in Kansas City. Within minutes my car was towed over 20 minutes away with all my possessions to Independence, Missouri. I called the tow service which had a sign in the lot to inquire why my car was towed. They told me I needed to pay 180 dollars cash (no card accepted), have proof of ownership of the vehicle (which was in the car), and my ID to get the car back. I was with my son and had to pay 30 dollars to Uber to the location. This company has a history of illegal towing and has changed their name as a result of bad press exposing their practices. They prey on consumers trying to enjoy weekends with their families in a part of town that is thriving and makes money for businesses. They steal items out of vehicles and damage cars. They don't report their towing to the police. They are criminal.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.