ComplaintsforAlways Clean Lawn Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recommended by a friend, I hired Always Clean to lay fresh sod on just my front yard. The work crew showed up and began laying the sod on top of my yard. I asked them if they were going to till or tear up the current yard. I was told that the sod would be just fine as long as I kept it watered. I watered continually and the sod began dying. I called the business later to address my concern and asked them for another bid to try it again. A young man showed up and told me that they would do it again but this time, they would put fresh topsoil down first. I purchased the topsoil and waited for their bid. I asked if they would consider adjusting the bid seeing that the original sod died. I received the bid for $1,178.50 which was in addition to the $350 I already paid for the soil. I attempted to call the business a couple of times and left a message but as of yet, they haven't returned my call. The people I talked to were very nice and I felt that it would only be fair if they absorbed part of my loss. I since have researched laying sod on preexisting lawns, and I learned that the old lawn should have been removed. I'm not asking for a total refund, just for the price of the sod.Respectfully submitted,*******************Customer response
07/05/2024
I received a check from the company, Issue resolved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.