ComplaintsforAutos of Europe

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 14, 2024 my Alternator belt broke on my 2014 *** X6 as I was driving to work. I called and had my vehicle towed to AUTOS OF EUROPE in **********, **. They performed a diagnostic check and found that the belt had been shredded and (nothing else was mechanically wrong with my vehicle). They quoted me a price and I approved it. On Wednesday, August 21st, **** *. called and stated my vehicle was ready for pickup and quoted me $607.77 due at pickup. On Thursday, August 22nd, I went to pick up my vehicle and paid $607.77 by debit card. As **** pulled my car around to the front door, I heard some weird noises coming from my car and it had a jerking motion while idling. My vehicle wasn't doing that before I dropped it off at the repair shop. So **** comes out and drives my vehicle around the corner and he stated that the CHECK ENGINE light came on as he was driving. His technician ***** ***** used the diagnostic reader to check the issue which was air getting into the hose leading to engine and reset the system. I was told it was safe to drive away but if the light came on again, then call to bring vehicle back. The very same day after 5pm as I was leaving work, the light came on again. I immediately called *** and scheduled appt. I had to pay $165 for my vehicle to be towed back to the repair shop. After the diagnostic smoke test was done, **** told me that its going to need tubing and it was going cost another $1037.00. I had already spent $1359.41 including the 1st tow on 8/14/24. I declined the service and I had to pay another $155 to have my vehicle towed to *************, which is where my car is currently being serviced now, which is $978.00. I am requesting financial responsibility from AUTOS OF EUROPE and for financial responsibility on my current car repairs. If I can't come to an agreeable resolution through BBB, I will be seeking court resolution. Thank you for your time and assistance with this matter.

  

  Business response

  10/02/2024

  ******** ********* vehicle did come into our shop and was diagnosed with a broken alternator belt. The belt was replaced, a new tensioner kit installed, and the vehicle was retested, at which time everything was operating normally. The vehicle then returned with a warning light lit. After additional diagnostics a fault for lean fuel mixture was identified. We then performed a smoke test, which identified leakage at the front of the crankshaft seal, behind the pulley upon which the alternator belt rides. Unfortunately, when the alternator belt broke, pieces of it wrapped around the back of the pulley and weakened the seal, causing a leak to develop and trigger the check engine light. We explained that the seal would need to be replaced and is a separate repair from the original repair order. We also explained that when a part breaks many times there can be subsequent damage that may present itself after the fact, once a part or component fails. We always begin with the repair that will fix the customers complaint, but we cannot foresee repairs for which the part or component has not yet failed or triggered a warning light.

  Thanks,

  ***** Gurley

  Autos of Europe

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have 2003 Jaguar and took it to this shop in March of this year. I had a receipt I provided from another mechanic that the valve body needed to be replaced. I'm now being told that other work needed to be done and I'm being charged for it. I'm being told the valve body is $6,5624.52, and $264.60 to program it, and the valve body is shouldn't be any more than $2,300. I'm being charged $523.06 for diagnostic testing and a negative cable. I did not need the cable because I had just replaced it prior to taking my car to his shop. I was also charged $179 to check the gear box, and he saw I had a gear box fault when I first brought the car in. I believe I'm being misinformed and charged for work that is not needed.

  

  Business response

  05/18/2023

  This vehicle came in with a dead battery and a broken battery cable. Once we charged the battery and replaced the cable and achieved proper power and grounds to all the modules our diagnostics could start to properly verify the transmission faults. We cannot rely on other shops diagnostics and will always perform our own to make sure that it was the correct diagnosis and in this case we needed have proper power and grounds to the transmission module. Once we verified power and grounds at the transmission valve body we then verified indeed it needed a new valve body. 

  The cost break down of the (NEW) valve body installed. Note - These valve bodies are married to the transmissions and cannot be reused from a used unit. They must be replaced with a new part.

  New valve body from Jaguar - $5146.15, The filter is built into the transmission pan and requires a new pan and bolt kit - $572.43, ZF Full Synthetic transmission fluid - $149.94, Labor $756.00, Programming  $264.00.

  Our check out included, initial check over, charging the battery, finding the broken end on the battery cable, scanning of all faults, performing all power and ground test per test plan data - $368.00

  Remove and replace battery cable cost - Cable $40.00 Labor $69.81.

  If Mr. ****** would like to pick up his vehicle, I will will approve a 1hr discount at 189.00. Total due is $317.58

  Thanks,

  ***** ******

  President

  Autos of Europe

  Customer response

  07/12/2023

  Consumer called and said the business wants me to pay for something that didn't have to be changed.  I have a brand new battery in it.  I contacted the other shops that I have had my car at and they say he is trying to get a mechanic's lien saying that I did not pick up the car.  I still have stuff in the car.

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2009 BMW 335i to them on 12/22//2021 for a diagnostic. I authorized only 200.00 because my check engine light was on. Upon returning home after I picked up my car II noticed the smell of antifreeze. The cap was loose and lost about a gallon. several parts missing and an estimate for close to 8,000.00 for repair. There was a sensor broke,and multiple bolts missing. The repair on my car was 23.99. I fixed it. They also gave me no results of my diagnostic. Why did the remove all the parts, not put them back on. They did check my brakes. Nothing to do with the service I asked for. Please help with this fraudulent company. I also am asking for the 85.00 sensor they broke. The 1 gallon of antifreeze in a sealed jug. I do not trust them. Look at their,ratings on ***** ******. I do understand times are rough during this pandemis. But to intentionally rip customers off is horrible practice.

  Customer response

  01/03/2022

  The owner of autos of europe refunded my money, replaced the broken parts, and gave me back the parts he kept. I would to remove the complaint as of 01/01/2022. Case number ********. Thank you for the rapid request. 

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