ComplaintsforSheds Direct Stores LLC

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sheds for less uses third party delivery warehouses, which they refer you to for returns. I requested a return over 8 days ago and no one has called from meyers logistics to pick up boxes. Between, the two companies they are tossing me, no refund on my card, I am paying interest on and I do not have access to money, till they receive back at warehouse. I believe this is bad business holding my money due to their lack of business responsibility. Please, check in to this, it is costing me daily, hopefully this will save someone else

  

  Business response

  12/22/2023

  A return RMA was opened for this return request and needs the customer's approval to complete. This is not as simple as the claim here represents. The customer first contacted us claiming the boxes were delivered inappropriately blocking the driveway. The customer demanded that we send a shipper out there to pick the item back up and the customer demanded a free return for the inconvenience. We contacted the freight carrier and they provided us a picture of the delivery which we will attach here. The picture clearly shows the boxes delivered were placed on the side of the driveway with plenty of room for the customers vehicles to move freely in and out of the parking area. The customer then decided to accuse us of discrimination for her disabilities. Long story short, the customer had buyer's remorse and is trying to find us at fault for something in an attempt to force our company to pay the return shipping of the item. The item the customer ordered weighs over 700 lbs and ships freight which is very expensive. Our return policy which the customer agreed to while placing their order requires all return shipping costs be paid by the customer. This is the same policy used by all retailers in our industry. The customer has not gotten a return completed yet because they are disputing the return costs. Their dispute has been denied and the return fees are the responsibility of the customer in this case. Should the customer still want to make a return please instruct them to contact us and agree to the return fees for us to get that processed. We allow for 30 day returns and the customer will need to complete their return before the 30 days expire to qualify.

  Customer response

  12/22/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The business broke the contract of delivery, their process states clearly, and I was told the day before, the drive would call, we discuss where to drop on curb, not in my driveway and the fact the driver did not make anyone aware he dropped the boxes. When I called to ask why this process was not followed and I need the boxes moved for safety concerns for my caregiver to get out. They were if not help nor care that a stretcher could get up to my door or no that car was not able to get out. Incline driveway, low profile front. No wiggle room to slide by the boxes. Which is not the issue, their pure lack of customer service or pure human empathy, for a brain damaged 100% disabled daughter, sister, mother, cousin or just another human scared over a 24hr period that I didn’t have a seizure and need to get help. I was beaten almost to death at 44 at a bank on a Friday June 1, 2018. Thirty or so people watched till the guy made off with my wallet and 2 dollars was in it. Worked for ******** for 20 yrs and now, this. I am nothing and this company has made me feel that even more. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction date: January 28, 2023 Transaction Id: *********** Amount $2,608.75 Complaint: False advertising. Descriptions are very misleading. Material is not as advertised.

  

  Business response

  05/26/2023

  We're sorry you were not satisfied with the ***** **** product you purchased. Our company does not false advertise, we use the content provided to us from the manufacturer. ***** is the largest metal shed manufacturer in the world and they are made in the USA. Thousands of customers every year are happy with the products they create and we're sorry that you had higher expectations for the product you purchased.

  Customer response

  05/26/2023

  Complaint: ********
  
  I am rejecting this response because:False advertising. Sheds For Less uses ***** **** description. Super strong, extra strong galvanized STEEL design, superior strength, STEEL trusses.STEEL trusses and fully STEEL structure, galvanized STEEL frame. There is no steel in this shed. It is made from formed sheet metal. Sheet metal is not steel. When I talked to ***** shed, I was told that they had no control over retailers descriptions of their products. Who then writes the descriptions? Sheds for Less or *****. The descriptions are on their web sites. Most reviews I have read are negative and I have read many.
  
  
  
  Sincerely,
  ***** ****** *****

• Initial Complaint

  05/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a Palram metal carport from Sheds for Less direct on 3/28/23, got a shipping email on 4/6/23 and it arrived damaged on 4/10/23. The freight driver documented and photographed the 3 damaged parts and wrote a report. I immediately contacted the company and ordered 3 replacement parts on 4/10/23. I have received numerous emails regarding the parts and they are in stock but not sure when or if they will be shipped. I realize they are 10 ft long which is too long for *** and they might be waiting for a full truck load, but this is terrible customer service. Either they or the shipper need to get these parts here in a timely manner like Lowes or ********** would do. Ive had workers lined up for over a month to assemble it and this has created a problem for them as well as me. I have offered to buy a one-way air ticket if someone can just bring them to **************. Id rather have the parts than a full refund. I dont know what else I can do. Im sure Im not the only customer that has needed repair or replacement parts. Please advise me on how to resolve this.

  

  Business response

  05/26/2023

  Thank you for your patience working with us to get these parts delivered to you. We apologize for the time it took. We had to order these parts from the manufacturer and ship them to you which took a little longer than we had hoped for. Please contact us if there is anything further we can do to help. Thanks again for your business and support we really appreciate it.

  Customer response

  05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  04/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contact shedsforless because my delivery is failing everyday due to not being liftgate. The carrier called asking if this needs to be liftgate as they noticed this is residence address. Why was the BOL not requesting liftgate like the website says? Since it was not liftgate that is why I am being ran in circles. Do not know if I will ever get my shipment due to this. I let shedsforless know I have no success contacting their carrier locally. They do not even offer to contact them as the shipper. I ask if I can get refund to have the carrier send it back. They say I would only get $199 of $1014 that I spent because this is buyers remorse. How is this buyer remorse? I want my shed but it’s not being delivered because the BOL must not of requested liftgate like the website says. Buyers remorse would be changing my mind for a random reason. I am contacting you because the carrier you chose is unreachable! How would sending the brand new shed back due to delivery failure be buyers remorse? It’s in the hands of the carrier not being delivered what other choice is there? They advertise all over the website the pride they take in shipping yet I have a serious issue with the carrier they selected and they won’t even get involved. They offer to keep 80% of the sale for a return since the truck service is not delivering. Why was liftgate not on the BOL? Website also says carriers will call to setup delivery I have no idea when/if I will get this. Nobody has called to schedule a delivery time. It’s been local for 5 days being driven in circles. It’s been me calling nonstop asking why it keeps being sent back with no straight answer. The BOL is clearly confusing the drivers and I don’t blame them. If it doesn’t request liftgate then they won’t do it. The website says the truck service is tailgate. Why are they only offering to pocket 80% the sale and not getting involved to resolve this as shipper?

  

  Business response

  07/24/2023

  We apologize for the lift gate service not being on the delivery truck that tried to deliver your item. We contacted the freight company and found that the trucks in your area did not have the equipment for lift gate. We informed the customer of this situation and they agreed to take delivery and in exchange we refunded them the cost we paid for the lift gate service that was not provided to us. The item has not been delivered and customer's signature was obtained. Thank you for your patience and understanding while we worked to resolve this. Thanks for your business and support!

• Initial Complaint

  02/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We ordered a storage shed 3 months ago and it was shipped without all the correct parts. They have not shipped the correct parts yet. We would like a refund.

  

  Business response

  03/02/2023

  This complaint has been resolved. The issue was resolved through a warranty claim with the manufacturer of the product. We contacted the manufacturer, ** ******** ***, to ask how the issue had been resolved and they responded with the below response. This issue should be resolved now and was with the company ** ******** *** having a manufacturing issue. We apologize for this inconvenience and the time it took the manufacturer to resolve the problem. We definitely do not want problems like this and we are sincerely sorry. Respectfully, ***** (*****)
  

  "In the initial shed delivery, the customer received two different version doors, one older version with attached door handle and one newer version that has the black door handle that has to be attached. Our customer service department first incorrectly sent a replacement left door thinking that the right door was correct. The door was on back order and delivered on 01/25/2023. We sent a second shipment arriving on 02/11/2023, with a new right door to match the left door along with the black door handles. Also on 02/11/2023 customer emailed us stating that “After three months I finally have a storage shed that will close.”

• Initial Complaint

  02/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 29th 2022 I purchased a ******** 8x8 Vinyl Shed (order #*****) for $996. On December 12th I received the product and the box was in really bad shape. I informed this to the driver and he told me to accept the package and contact the seller for any claims. We accepted the package and when we opened it a lot of parts were damaged, broken, scuffed and highly dirty. The next day I contacted the seller to file a claim. She told me that the supplier was going to contact me directly. They asked for pictures, which I sent. They came back to me saying that it would take 10 weeks to get the replacement parts. I was super frustrated with this and told them this was unacceptable because I needed to install the product ASAP. They didn't offered any compensation or the option to return it, they just told me I needed to wait and there's nothing else they could do. On January 9th I got tired of waiting and contacted them saying that if they still didn't had the parts that I wanted to return the product. Then they replied back saying that they had all the parts (out of nowhere) minus one and because of this they offered $25, which I accepted and still have not received. They sent the parts the had available which I received on January 20th. When I opened the box this week, to my surprise 2 of the parts came broken again and the other ones looked highly dirty, scuffed and honestly, like if they were used or returned. At this point I'm highly aggravated about the situation and no longer want the product because of the bad quality and stressful situation. I contacted them again and they are claiming that they always send new parts and if they are dirty, they clean it, which is truly a lie. They asked for pictures, which I already sent, but honestly I'm really tired of dealing with them and just want to return the shed, get my money back and be done with it. Everything is still in the boxes. The situation has lasted long enough (2 months). I can send more pictures if needed

  

  Business response

  02/28/2023

  This was a warranty claim made by the customer and was handled by the manufacturer. We contacted the manufacturer, ** ******** ***, to ask how the issue had been resolved and they responded with the below response. This issue should be resolved now and was with the company ** ******** ***.

  On the replacement parts 2 panels out of all we sent had damage to the top corner (like carrier damage)
  The dirt he is referring to in his pics were little scuffs & a fingerprint, all that could be wiped right off which we explained to him. Nothing in the shipment was used (as none of the screw holes showed that a screw had ever been in it. We do not send used parts ever. The customer after we emailed him back was sent 2 panels right away to replace the 2 that were received with damage.
  The 2 new panels were delivered on 2/17 @ 5:23 (***** ************)
  The reimbursement check for $25.00 was mailed out, I have asked my accounting to put a stop payment on it & we are sending a new one since he never received it.

  Customer response

  03/06/2023

  Complaint: ********
  
  I am rejecting this response because:

   

  The product no longer exceeds our expectations. I bought this product because we needed it ASAP. Because it came damaged we had to wait longer than expected and because of that we had to buy a replacement product from a different supplier. They still sent the replacement parts which also came damaged. At that point we no longer wanted the product because of all the hassle, inconvenience and lack of quality control. We requested the option to return the item which is still on it's original packaging and they said that we wanted to return this under "buyer's remorse" and more than 30 days had passed and because of that they only could refund $211.58 out o $996.33 we paid. Here is the breakdown they gave: 

  Original Invoiced:  $1,019.00
  1 x ******* 4x8 Sidemate Vinyl Shed With Foundation Kit (*****)
  
  25% Restocking Fee: $254.75
  Outbound Shipping: $210.00
  Inbound Shipping: $320.00
  ----------------------------------------------------------
  Sub-Total refund: $234.25
  + Sales Tax (Ocala,) : $71.33                         
  - Discount Code: -$94.00
  ----------------------------------------------------------
  Total Credit Back to the Card: $211.58

   

  Which is totally unfair because this could have been completely avoidable if they had sent the item in perfect shape from the beginning. They were the ones that took more than 30 days to send the replacement parts and now they are telling is our fault and trying to charge us for their mistake.

  This is NOT a good business to work with. I just want to return the product and get a full refund.
  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 29, 2022. I ordered the shed. $3,347.32, ***** **** ********** 10x16 woodshed kit w/floor. September 24, 2022. After receiving a delivery, I was forced to contact them because I did not receive the right kit. They had sent a 10x8 kit with 10x4 extension instead of the 10x12 kit with 10x4 extension. I did include pictures with an email showing measurements were not right. I was told they would send another extension kit. Which I agreed to but was not what ordered. October 16, 2022. I had received the extension kit for the walls but not the floor. I immediately notified them that it, at that point, had been 80 days since my order and I still had not received my entire kit. After waiting for a response, I emailed again to let them know of my disappointment and just wanted a refund if they could not provide the rest of my kit within a week. Now it had been 83 days and I felt after 2 and a half months that was a very fair request. Now 88 days later they are no longer responding to me, I have an incomplete shed package that we paid for with no resolution. So, I have shed parts all over my garage and I am still paying for storage because this company has failed miserably to complete, what seemed like, a simple order.

  

  Business response

  11/17/2022

  This customer was refunded in full and we also allowed the customer to keep the 10x16 wood shed free of charge for the inconvenience. The 10x16 size ships as a 10x8 base unit with two 4 foot extension kits to make the 10x16 size. Somehow in picking 1 extension kit was not shipped on the original shipment. Once customer notified us we reshipped the 1 missing extension kit. The customer was still not happy with flooring saying it was not all there and we were not able to make the customer happy. Our management decided to give the customer a full refund and let them keep the merchandise at our expense for the inconvenience.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The date of the transaction was September 16, 2022 and I bought a shed they sent me an invoice to my email that’s the only email I received from them I did the purchase over the phone I was never told about a restocking fee if I was to return it shipping fee if I was to return it a pick up fee if I was to return it I was never told if in my county Required a permit I spoke to **** and he told me that I needed a restocking fee of 25% and then I asked to speak to a manager when **** was being very rude and disrespectful and I spoke to him ******* and she supposedly was the supervisor she told me that They should had told to mage sure that permit was not required from my county she state me that should had be have been told to over the phone at the time of purchase. The kept on telling me that I didn’t need to do research but when you place an order over the phone the employee that’s taking the order should have given you that information like other companies do they never told me to go to any site they never told me the policy of the return policy. I was never told about a shipping fee I was never told about a pick up fee all these fees were just added on because I spoke to **** the manager and he never told me that there was a pick up fee or shipping fee he told me that there was a restocking fee when I called October 4, 2022 I was told by **** that **** was trying to get the full refund for my restocking fee that it was gonna take 24 to 48 hours I never received the text I never received the email from them and two I called on October 4, 2022 that’s when I was aware of what he was trying to do and they came out with all these extra fees

  

  Business response

  10/24/2022

  This complaint has been resolved. The customer did not want to pay to return the merchandise they ordered and has kept the items. We apologize for any confusion on our return policies. These polices can be found in several places on our website for review. Once an order is placed, we do our best to ship things out as fast as possible. Once things are shipped out it is the customer's responsibility to pay to return any merchandise they ordered.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We Bought a 10x16 ft gazebo online.the picture showed 4 legs,but when we got it it had 6+2 support legs.we filed a dispute with the credit card company we used but after 3 months,they Said the company we bought it from showed proof of advertisment showing 6 legs.the problem is they updated their website with a new picture and description I have the original screenshot from April 4th showing 4 legs on the picture and a letter from them stating there original picture shows 4 legs. The bank was unable to help us,so I am hoping to file a false advertising law suit against them Kit Superstore we paid approximately ******* Thank you

  Customer response

  08/10/2022

   please Close the kit superstore dispute dispute  #********

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a Duramax **** ft x 5ft ************ shed ($949 + tax) from the company several weeks ago. The shed was delivered Monday, 5/16/22 without notice. If I had been called before delivery as promised the shed would have been easily dropped on a concrete pad near where it will be assembled. Instead, the shed was placed in the middle of my front sidewalk, blocking the path to my front door. Even if I had the equipment to move the box, it would not fit through the gate leading to the back yard or even through the front gate (They had to have either put it on its side or lifted it over the front gate to get into my yard.) Instead of being able to leave the box in place until this weekend, I came home from work to find I needed to open the box and carry everything piece by piece around the house and put it where it should have been delivered. To really cap off this experience, the two right roof panels arrived cracked. I emailed customer service yesterday and have still not received a reply. I emailed again today and still no reply. I would at very least expect to have the replacement parts rush shipped to me and receive an apology for the shipping error that caused me a great deal of extra work. I am extremely tempted to report this as a purchase under fraudulent terms to my insurance company but that might be a bigger headache than it is worth.

  Customer response

  05/20/2022

  The company has reached out to me and is resolving the issue. 

  
  Thank you, 

  *********************

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