Customer ReviewsforStorm Guard Roofing and Construction

DO NOT USE THE COMPANY IN *******, **! Salesman for new roof left company less than a month after we signed our contract. ***** contacted us with I formation regarding timeliness and general information, we had to call them. Actual roof work was great. However, the company picked up the remaining supplies of 2 FULL boxes of shingles, a full box of roofing nails, and various other used boxes and rolls of supplies THAT WE PAID FOR, and they are refusing to pay us back for those supplies. So they can now resell those for an additional profit. Roof work has been done for 2 weeks, no final bill yet so we called a few days ago. We were told that final bill would be sent that day. NOPE, still haven't received it.And, we had that same salesman come in and measure and take photos for replacement windows months ago at same time roof estimate was signed. Still no quote from that project either, even with several phone calls made to *********** told us that they'd email that to us right away. Long story ******************'t use this company.

*****, We take your concerns seriously and want to address them. We apologize for any inconvenience you have experienced with our company. This is not reflective of our standard practices, and we are committed to rectifying this situation. In regards to your window replacement quote, we have searched through your file and have not found a quote or window measurements that the salesperson you were working with at the time was putting together for you. We apologize for not providing you the quote that was promised. In relation to the materials that were not credited to you, as I explained to you on the phone, our roofing materials supplier closes at 4 p.m. and our crews work until dark to ensure a timely replacement of your roof. If we find that we are short a few bundles towards the end of your roof installation, we are not able to purchase more materials after 4 p.m. If that were to happen, your roof would be open overnight until we could come back the next day with more materials. We want to protect your home and avoid an open roof overnight, if at all possible. For this reason, we always order 2-3 more bundles of shingles and roofing materials than what your insurance company pays for and approves to be installed. We do not charge your insurance company for those extra materials. That is a cost that we incur to protect our homeowners, their home, and the contents of their home during every roof installation we provide. We are addressing the delay in providing your invoice to you. Our aim is to provide fair and transparent transactions for our customers and we needed our production team to look over your final invoice to ensure its accuracy. When you phoned us on Friday evening, our production team was still working on a project and unable to look over your invoice. We apologize that we were unable to provide the invoice over the weekend and we were able to deliver that to your email Monday morning. We understand the importance of customer service and our call logs show that we were in contact with ***** many times throughout this process. If you would like, we can add your contact information and phone number to the account so that we may call you with updates as well. We appreciate you bringing your concerns to our attention and we thank you for your understanding. If you have any other questions or concerns, feel free to reach out to us directly at: ************. Storm Guard Roofing and Construction ***********

The staff was very nice and Professional.**** was very helpful and friendly. He answered my concerns and questions.***** called me about the gutters. He also was very helpful.I am satisfied about the work done on ******* and gutters.I would reccommend this company to family and friends.

******, Thanks for allowing us to work with you on your roof and gutter replacement project!

Storm guard did an excellent job , customer service was great. Would recommend.

Thanks, *****! It was our pleasure to work with you on your roof replacement project.

******************* the Storm Guard representative inspected our roof and insured us we had enough damage to make a claim with our insurance carrier. When the insurance adjuster came to look at the roof *** made sure the adjuster saw all the damage. The roof is expected to be replaced soon along with gutters. Storm Guard replaced a roof for me at a different property in 2017, the workmanship was excellent. Thats why I contacted them again.

***, We truly appreciate the opportunity to work with you on your roof and gutter replacement projects and are glad to work with you again. Thanks for the kind comments.

I am extremely happy with our new roof from Storm Guard. Our representative ******************* kept us informed every step of the way! I couldn't be more pleased!!

Thank you, *****! We appreciate being able to work with you on this project. *** does a great job of communicating with his homeowners and guiding them through the roof replacement process.

My husband and I are very pleased with how fast and efficient Storm Gaurd is to work with. ****** with Storm Guard was great. She answered any questions we had and was very great to work with from start to finish. Thank you.

****, we appreciate you choosing Storm Guard to work with you on your roof replacement-which by the way, looks great!

One thing St. Louis area home owners know is that the weather is not an asset. Another is that “keeping a roof” over your head is a major responsibility made more difficult by the weather. When it comes time to repair or replace your roof, please consider contacting STORM GUARD. We recently had to replace our roof that was original to the house (31 years+). Storm Guard checked all the boxes: prompt in communications, professional in demeanor, answered all our concerns and questions, gave detailed information and choices about materials, prices and worked diligently to work within our budget range. The schedule was set and a fantastic team of workers arrived on time in temperatures below freezing and completed a perfect and remarkable cleanup. The finished project was inspected and approved by one of the company engineers a couple of days later. Also be aware this company works on general construction, painting and replacement windows. Please give them a call if you find that St. Louis weather might have won a battle, but you don’t want to lose the war! Ask for **** or * ******.

Mr. and ***********************, we were pleased to be able to help you with your roof replacement due to storm damage. We have assembled the best crews and staff to guide and take care of our homeowners from start to finish. It was our pleasure to work with you and we appreciate your recommendation!

I would like to say that from the very beginning working with ******, was very pleased with how he handled everything. I would recommend Storm Guard at anytime for them to do the work. They got on the job and finished and cleaned up and my wife and I was very pleased with the work they did. Thank you Storm Guard, I’m glad we chose Storm Guard.

******************************* and all of us have enjoyed working with you on your roof replacement project. We were so happy to be of help to you! Thanks for choosing Storm Guard.

Excellent service and great in working with the insurance claim. ***** was very helpful and responded quickly with answers to all my questions. Work crew was fast and efficient. New roof and gutters look great!

******, Your new roof and gutters do look great! We are happy to have the opportunity to work with you on your new roof and gutters.