ComplaintsforGreenway Ford

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 3rdn2024 I bought a 2017 **** ****** from Greenway Ford. To date (August 6) I have not received my title application or any paperwork from Greenway Ford in order to pay my taxes and get plates. My temporary tag ran out on August 1. I have called numerous times only. I have had several calls not returned. I have been told that they had been talking about it and would get it out right a way (two weeks ago), I have been told several times that they would call me back and have not. All I want is my title application and paperwork so I can get my plates and use my car. I have no complaints with the dealership other than this.

  

  Business response

  08/07/2024

  We are so sorry for this we have all the paperwork here we can ***** it or it can be picked up we will compensate the customer for his trip please forgive this oversight 

  **** ***** 

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I own a 2015 Ford Focus SE with the Dual Automatic Transmission. I am currently experiences transmission related issue. I was told by Ford that I have 2 recalls - one on the TCM and one on the Clutch. However, After having my car for days Ford is now saying they will not do the Clutch recall because it is an expired recall. Considering the specific car I have and the fact that it has a powershift transmission I am very concerned about them not fixing this issue and the longevity of my car now that I know more about the Powershift Settlement. I am wanting to know what my rights are as someone who didn't buy this car until after the recall expired but is concerned about the transmission in this car being part of the Powershift Settlement I have not paid Greenway Ford any money - but I bought the car in 2022 for over 11k

  

  Business response

  06/13/2024

  Hello

  THis is a Ford Motor company dispute there is nothing we can do to help at a dealership level to replace her car - 

  Thank you for the opportunity to be of help

   

  **** *****

  

  Business response

  07/15/2024

  Please bring vehicle in and ask for ***** the service supervisor we will do what we can to help !   Thank you ****

  Customer response

  08/06/2024

  My car was serviced at Greenway Ford in June and they completed some work under warranty but refused to complete some expired warranty work related to the same issue. Greenway Ford assured me there were no issues with my clutch and that my car was fixed.

  By the beginning of July my car was even worse than before and is completely un-drivable. All the codes coming up are for clutch related issues. Ford Customer Service and Greenway Ford have told my father and I that they will not help us. Greenway Ford quoted my father thousands of dollars to look at the car even though they recently worked on it and it's worse now. Ford customer service is who told me to file a BBB complaint that has gone no where. Then Ford customer service told my dad to file a report with the Highway Safety Commission...

  We not only have a product (car) that is not running with multiple transmission related issues. No shop will work on my car due to the on going lawsuits against Ford regarding this issue.

  So I have a product (car) with less than 80k miles on it that will not run and no one will even work on. After all of this how / why would I trust Ford enough to pay them to work on my car? The fact that both Greenway Ford and Ford Customer service will not offer to look at the car for free, honor the expired warranty work, or acknowledge the class action lawsuits literally every other shop keeps mentioning is absolutely ridiculous.

  This is by far some of the sketchiest car issues I have ever ran into the run around, the incompetent repairs and the blatant lies. '
  
  If the BBB considers this a "good faith attempt" I have a lot of questions about what the BBB complaint system is even for, because they did not try at all.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from Ford Motor Company stating there was a recall on my 2012 Ford Fusion. I found out there was actually 3 recalls. I scheduled an appointment with ***** at Greenway Ford for 5/3/24. The day of my appointment I dropped my car off and was told it would be ready in approximately 4 hours. When I picked my car up I was informed that two of the three recalls were completed and one was pending receipt of a part. One of them that was completed was in connection with the power steering on my car. I was to receive a call when the other was to be done. On May 10th I called the dealership because I noticed my steeing was sticking which it was not prior to my visit. I spoke with ***** and was told the recall was just a software update. Therefore I continued to drive my car. I have included copies of the recall information and as you can see it has nothing to do with a software update. Later that afternoon I drove to a nearby store and when I went to drive back home I had absolutely no power steering and could not turn the steering wheel at all. Luckily I was still in the parking lot or I would have been the 17th person to have been injured as the result of this recall. When I contacted ***** he had his manager call me back. ***** (Manager), was extremely rude and basically told me common sense would tell me I have something else wrong with my car. There was nothing wrong with the steering prior to my visit to Greenway so my common sense is telling me this is a Ford problem. I was quoted $1100 for a new power steering unit. Greenway has refused to address the problem. So far this has cost me $200.00 in tow and associated fees. I just want my car back the way it was before they performed there so called recall steps.

  

  Business response

  06/13/2024

  Hello

   

  We would be pleased to take a look at this vehicle and try to help, but it has over 330,000 miles on it, so there could be any number of issues causing this

   

  PLease stop in the dealership and ask for ****** ******* service director thanks

   

  **** *****

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After trading in a vehicle the issue of paper tag with my information. And I am getting 12 violations from another state after the sale. I contacted the dealership. They did nothing. I contacted Ford then the manager of the dealership called. I am still waiting for a resolution. This dealership is the worst. This is my second b b b complaint on the same vehicle

  

  Business response

  05/16/2024

  we can refund these violations, what is the amount, 12.00 ?  

  **** *****

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rarely file complaints against a business unless their ethical practices are unexistent. I purchased a used vehicle back in November that originally had issues with the front driver's side tire. I even communicated with Dakota, the sales person that I would only be interested in purchasing this vehicle if the tire is replaced. He reassured me that it will be taken care of. However, the service department ******* chose to plug it instead. Due to weather conditions the plug came out 3 days later. He decided to plug it for a second time. About 2 weeks later the tire was low again. He decided that it needed to be plugged once more as he claims a new nail was the cause. However, I took it to my mechanic and he said the plug was too large and deep something that will continue to be a problem unless I replace the tire. He did not find another nail puncture in the tire. I even told ***** this, yet he comes up with the tire claiming that there was a new nail damage on the tire. Now, the tire is low again and they refuse to replace it and suggested that I replace the tire altogether. I am frustrated because I had to take the vehicle to my mechanic to ensure the vehicle is in overall good condition as they refused to replace the front brakes as well. Thanks to that inspection, I was able to identify that the front breaks would not be able to pass inspection in Missouri as Kansas has no guidelines regarding inspections. I had to put up a fight and speak with ****** about my frustration just to get the breaks replaced at no cost since it was in that condition since its purchase. As a customer I should not be battling to get things done that should be done from the get go or by being ethically correct as a business entity. What happened to customer service? As a business entity there are certain ethical guidelines that should be enforced. This business is focused solely on money and not in serving people like it should be. I do not recommend their services and lesson learned!

  

  Business response

  03/29/2024

  I have no problem replacing the tire for this customer.    Thank you.  
  **** ***** 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In November, My fiancé' and I went to Greenway Ford to purchase a vehicle. We were told that there was a 2020 Ford Explorer that we could test drive and purchase. They stated that the car was recently traded in by one of the managers and was in great condition. We test-drove the vehicle and the battery low light continued to flash on the screen. We made it aware to the salesperson and he stated that it just needed a jump. Once the paperwork was completed and we placed 1000.00 down on the vehicle we drove it off of the lot. A week later the car did not start. We had to have the car jumped and they told us to bring the vehicle to the dealership for a new battery. While we were in the facility, the financial advisor informed us that the bank did not improve the loan and we could not keep the car but they would get back with us to let us know. Three weeks later we went to the dealership because the car refused to start three days in a row. We asked about the paperwork and they stated that the manager placed the mileage in the system incorrectly and the bank rejected the loan. They stated that the only car they could give us was a trade-in that was filthy. My fiancé' and I looked at the car and immediately stated that we did not want the vehicle because not only was it filthy it had damage to the car. They told us that that was the only car available and if we wanted the car we had to put 500.00 more down (after already being told that we did not have to put down any more money by the manager over finances). We refused and asked for a refund. We received the refund for our 1000.00 but we are very upset about the transaction because they sold us a car that was already in horrible condition; We still have a contract from the first time we left the lot with the car; They didn't tell us we just happened to find out about the incident and they stated our credit wouldn't be check and they did yet another hard inquiry. I would like your help solving this matter.

  

  Business response

  01/18/2024

  Hello

   

  I would like to meet or talk to Ms ******* and get her a car she loves !    **** * *****

  

  Business response

  01/29/2024

  We would like to resolve this issue and retain a satisfied customer -  I would offer free service and two free fuel fill-ups in Ms ******** current vehicle to compensate her for her time.

   

  Thank you 

   

  **** *****

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On or around December 25th 2023 I made an agree to buy a 2023 Ford from the dealership and trade my 2012 in with $1000 cash.( the dealership was to pay the remaining balance of the loan on the 2012.) A week after I was notified about descrepancies in the paperwork and was told the deal couldn't happen unless I was willing to put more money down. Upon returning the vehicle I was told they would have to mail me the refund. Reluctently I said ok. It has been over 2 weeks and I have made multiple phone calls with no postive action taken.

  

  Business response

  01/17/2024

  We will refund the balance immediately - I apologize for this error

  Please have ** **** email ************************** for a prompt refund 

   

  **** *****

  Customer response

  01/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21157569, and find that this resolution will satisfy my complaint as long as the refund is made promptly. I left *** ***** my number in the email sent per his request.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 5, 2023 we stopped at Greenway Ford in RAYTOWN. MO to look at a **** ********** **. A saleman, ******, came out to see if we wanted to drive the car. After we drove the car we discuss price. There was an price of car and details of the car. I believe cost was listed at $36,988. The discussion with salesman, ****** we told him we would buy the for price on the sticker. We told him multiple times we would not go any higher His comment "I got this, no problem " He then had a blank piece of paper he asked how much we buy car, what monthly payment we could handle, and if we had a down payment. After we told ****** the cost of car we would buy car for $36988, monthly payment between $500. to $600., & amount of deposit of $5000. ****** then stated he needed signatures of Dexter and myself, on the lines he put on paper. Nothing else was on this paper. ****** stated he had to talk to his manager. He came back stated the car would cost us $40,092. We stated no to the price. ****** tried to explain why; but we didn't want the car for any reason. He stated he understood, we emphasize the cost we would buy the car. He stated he understood and again said "I got this, I'll handle this". Again left to speak to manager. He came backed to tell us we needed to speak to finance manager, Broderick. We were under the impression we was buying the car for $36988. ********* discussed interst rate, addional warranty; not mention selling price of car. Broderick open an laptop to sign on the laptop. We signed but did not see cost of sale. We had brought the car, was given a thumbprint, which had paperwork. I didn't have a laptop or computer to see papers. Following Monday went back to Greenway Ford to tell them we didn't agree the selling price. I spoke to a Sales manager to had a piece of paper that had numbers showing cost of car, break down of monthly payment, monthly payment, amount of deposit and my "copy" of my signature. I NEVER seen this document. DID NOT SIGN THIS DOCUMENT. I want to see original document, not copy. We feel we were lied to regarding the document sales Manger show me.

  

  Business response

  11/30/2023

  I would like to make some type of concession to the customer if they would meet with me at Greenway Ford , thank you **** ***** owner

  Customer response

  12/06/2023

  I have called **** ***** since he responded to my complaint.  Left several messages, he has not responded to my messages, so we can meet.

  I'm not sure what options I have left to do except get an attorney to file a civil complaint and/or go to the attorney prosecutor. Im very disappointed that Greenway Ford has not responded and this business not in good faith.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  November 2022 I ordered a Ford Bronco with the understanding they wouldn't charge a dealer markup and I would buy at MSRP. It was delivered to the dealer July 2023 and the price increased $30k over MSRP. They refused to honor our deal. They did offer a "no hard feelings"

  

  Business response

  07/19/2023

  **** ***** new owner, I heard about this as soon as the customer left and tried to call them to make amends.    Have them call me at the store and I would like to discuss options.  The. Rondo is still here!       Thanks 

  **** Macey 

  Customer response

  07/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I set a time to come in and discuss with the owner **** and was assured that the vehicle was there.  When I arrived we were told that the vehicle was transferred to St. Louis and **** refused to come and talk.  This business is shady and very unprofessional.  They twice wasted our time and once again received a "no hard feelings".
  
  Regards,
  
  **** *****

  

  Business response

  08/04/2023

  i HAVE TRIED TO CONTACT ADAM SEVERAL TIMES, I HAVE ANOTHER ON EI WILL DISCUSS WITH HIM !   HAVE HIM CALL ME

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is for the Greenway Ford also known as **** ***** **** ** ******** *** ******** **** * *** **** ******** ** *****. My vehicle (2017 Jeep Wrangler Unlimited Sport) was totaled in an accident in Dec 22, 2022. I purchased a new vehicle (2021 Jeep Wrangler Sahara) in April 2023. I realized I still had an extended warranty plan on the totaled vehicle. I called the original dealership that is now closed (State Line Jeep Dodge Ram of Missouri) and was forwarded to Greenway Ford to handle my warranty refund. I spoke with a finance advisor named ******* first in mid April 2023. She forwarded my messages for 2 weeks to her GM (Blake Fanning) who is handles the claims. When I finally got ahold of Blake on May 2, 2023 he assured me he’d send in my paperwork for a refund. I should be receiving a refund of $374.29 (after fees applied). I have attached the paperwork. Since then I’ve requested an update/ a confirmation that the claim was filed via email. Dates I contacted ***** via email: May 4, 18, 26, and 31. I’ve been ghosted. I tried calling June 5, 2023 and spoke with ******* again. I’ve received no call back. I simply want to know when to expect the refund and how the refund will be provided? I feel as if my refund request is not a priority or it was forgotten just like all the forwarded messages and emails. ******** **** ****** ************ ** ************ ****** *****************************

  Customer response

  06/21/2023

  The complaint I posted on 6/8 has been resolved. While I have not heard from the GM at the Ford dealership, I did receive the refund for the remaining service plan via check in the mail today. 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩