ComplaintsforUlrich Marine Center
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought my boat into this business to fix several problems, Primarily wiring issues. As the assessment of the boat developed over several weeks, different questions arose and I dealt with a gentleman named **************. He took the initial quote of repair work to be done. Here are the issues:1. While my boat was in this businesses control, the fiberglass body on the front end was damaged. I had the boat inspected before bringing the boat to this business and then delivered the boat within 4 hour of that inspection. Damaged occurred on this site of the business. $2,480 to fix.2. I had a brand new motor on the boat and in the initial quote we discussed installing a Smart Gauge for the new motor. Somewhere along the way (2-4 months) it was discussed with **** and decided to install a Garmin Graph which would talk to the motor and I could get my information that way. The bracket for the graph was made and the the graph was installed. What was not installed was the wiring that would allow the motor to communicate to the graph how the motor functions. $700, this includes cost to have another ****** dealer assess the motor and confirm that wiring was not installed.3. This company completely rewired this boat. This took some time as not all parts were available. During this processes new pumps, wiring, batteries, Switches, etc. were installed. This was several thousands of dollars of work. Part of this agreement was this business was to supply manpower to take the boat to the lake and make sure everything worked properly. This company refused to do this after we got into it about boat damage. $500 4. Manuals were not provided for graphs, new pumps, etc. for owner. $200 Summary: I have sent 2 certified letters to this business asking for reimbursement, but they fail to answer or respond. Total reimbursement needed $3,880. In the certified letters sent to them, If they do not resolve this issue, I have described what will happen next and cost associated with that process.Initial Complaint
03/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchase a mounting bracket for a depth finder at the cost of 576.24. I placed the order over the phone with ******* *****r did not disclose to me that when You return a item back to the store there is a 15% restocking fee. I had to return the item because it was not what I needed, it was the wrong bracket. I returned the bracket back to the store and I was only refunded in the amount of $489.91, and *****r stated to me that he should have told me that it is store policy for restocking fee when you return an item. I would like to refunded in the amount of $86.33. 489.81Business response
04/03/2023
***** ************ original purchase was not selected by himself. Rather, it was selected through his friends **** ***********r and **** **** who picked out the mount in-person.
**** ************ and **** **** contacted ***** ********** by phone whilst in our store and informed Mr. ********** that the selected part was what he needed. Mr. ********** then willingly provided card information verbally over the phone to the cashier to run as the part was being purchased for himself.
**** *** **** were instructed by Mr. ********** to obtain the receipt- which was provided to the parties present. Further, it was stated to Mr. ********** that store policy dictates no returns after 30 days, and 15% restocking fee an all returns within 30 days.
This policy is posted on our customer receipts, visibly on our wall signage, posted next to all credit card terminals, and was verbally stated to the individuals picking up the product.
Mr. ********** himself returned the product in-store post-purchase.
Our staff member politely explained the standard restock fee to him upon processing the return. Mr. ********** immediately became belligerent- raising his voice and vocalizing his anger using vulgar language directed personally towards our valued staff member ****** ******** in the middle of our store.
Mr. ********** became so loud and vulgar that ***** ****** our office administrator was forced to step in to reiterate our policy and that it speaking to our staff member in this way was unacceptable. Even so, the return was still processed, and 15% restock fee was applied.
Mr. ********** accepted it and left the facility stating he would be filing with the *** against us. ****** stated to Mr. ********** that he was sorry if there was any misunderstanding. ****** was very distraught after the dealing with Mr. ********** and upset that he had possibly made a mistake but knowingly gave the gentlemen picking up the product the information about our policy.
When it is a 3rd party sale sometimes communication can be missed but we ensured him that the people here to buy the unit were informed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.