Customer ReviewsforEleras Automotive Group

Eleras salesman, ****** ******, called me late October, and intimated he was with **************. He talked about our leased 2024 *******, how ******* likes to keep the electrical/mechanical insurance in effect, and how (though there was no charge for the 1st year), continuing the coverage for the 2nd year would be $149, and for the 3rd (and last year of the lease) year would be $145. I questioned $145 for the 2nd year ("Yes") and $145 for the 3rd year ("Yes"). I'm 84, and never leased a vehicle before. I thought this low (administrative?) fee was what happened with a lease. I said "Okay." He required the 2nd year payment of $149, and I paid by credit card. On 10/31/24, my card was charged $149. On 11/16/24, I received a brochure from Eleras stating I have a contract with them, in the amount of $144.53 x 24 months, for "auto protection." I called Eleras on 11/18/24, *********************************** the accounting department. I explained Mr ****** said absolutely nothing about a contract, that I signed no contract, that he gave the impression he was with ******* and never mentioned he was with an automotive protection insurance company, and this needed to be expunged/deleted. The man replied that, "You don't need to sign a contract. You said 'yes'". I said I did not say yes to what he was trying to sell. He said "This is non-negotiable." The man knew exactly what was going on. I believe this to be a scam and that Eleras Automotive Group should be held accountable for their unethical and devious practices. My credit card company has sent a letter of dispute to Eleras regarding the monies they received from me due to their deceiving practices.

They posed as my dealership regarding my warranty/service contract. The document I received twice in the mail stated I needed to register otherwise my warranty/coverage would expire. I received packet in the mail and realized it was scam and not my dealership. I already have the coverage I need and not whatever this company can offer. I tried to cancel but they were very rude to me on the phone and left me on hold in my attempt to cancel. Their packet states I can call and cancel at any time. (clearly not). Now they are saying my account will default if I dont pay. They didnt receive payment because Im disputing with my bank about this scam.

I called this company several times to ask to stop calling and mailing their threatening letters to me to sign up for additional coverage on my vechicle. I also asked to speak with ***** ****** the program coordinator and is constantly being told hes not available and then hung up on. I would never do business with this company due to rude and poor customer service.

To Whom It May Concern:
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