Business ProfileforBig St. Charles Harley-Davidson

I bought a 2016 Trigide Nov. 2022, from *********************** Charles. We traded an electric Glide 2011 for it. They gave us $8,000 for the bike, plus we added $4,000 cash towards the 2016 Tri Glide. In the meantime we moved to ******* July 2023. July 24, 2024, I rode the bike back to **, to go to Sturgis. My bike just made it to ******* Charles ***************. It broke down, was told both clutch plates went out and the extended warranty I bought wouldn&#**;t cover a moving part and it would take up to 10 days to fix it. I said no, knowing I would take a beating cost wise, but traded for another ********. That was July 27, 2024 and I bought a 2012 ********.They canceled the extended warranty on the 2016 and I was to receive $1200 back. To date, 10/4/24, I still have not received it! I bought a new *************** extended warranty from ****** for the new 2012 Harely ********. I was a bit concerned because the warranty didn&#**;t cover the 2016. However, **** ******, the ****** ******** finance manager said "This will cover the entire bike." Jokingly I said "What if the engine blows?" **** said "Yes! Covered 100%!" I bought the warranty and off to Sturgis I went. Made it there and went to the rally on August 4th, on my way back to my room, the engine sounded like it had marbles in it. I stopped immediately and had it towed to *********** ****** ********* **********, SD. I was told it was a sprocket inside the primary that caused the failure. Much to my surprise, they said it was a ***** Sprocket, not a ****** ******** Sprocket, so warranty will not cover the basically blown engine. They told me it would be approximately $7600 - to fix it. So I had my wife call ****, the finance manager at Big Charles ****** to find out our options. He suggested we cancel the warranty ($4790) and put it towards another new ********! They (****** ********* couldn&#**;t give me the $4790 because I have a lien on the bike. My issue with all that has occurred and they money I have put out is that I bought 2 ****** ********* both from Big St. Charles ******. I bought their *************** extended warranty from what I thought was a trusted, certified ****** ******* Yet the warranty wasn&#**;t worth the paper it was written on because it covered nothing on either bike! How was I to know there was an after market product on the bike they inspected, certified and sold to me with a warranty (*************** as a ****** *********.Well it cost me a week in my room at Sturgis and $7366.26 to fix my bike and go home. So I thought! I picked up my bike on Aug. 9th and I left on Aug. 10th. I was just under 100 miles out and the bike broke down again! My friend put the bike in his trailer and we drove back to ** and straight to ******* Charles ****** ******** just to be told by ****, it&#**;s not their problem. So now I have to contact *************************** in ************ to fix this new problem. I am 78 years old. When is enough, enough! Luckily *************************** stands behind their work and they had Big St. Charles *************** find and fix the problem totally at their cost. As far as I am concerned I should not have had to pay the $7366.26. **** said it was covered. I have put out so much money all together just to turn around and get screwed by Big St. Charles ****** ********* and to think that I have bought 2 bikes from them and trusted them servicing all of my bikes from the last 13 to 15 years.