ComplaintsforFour Seasons Pool & Spa Inc

• Initial Complaint

  05/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired FS to “open” the pool at our new house. The appt was set and I made an additional call to them to make sure they completely understood we didn’t live there and that they HAD TO call ahead and I would make sure I was home so they could have access to our locked pool storage. I lived 5 minutes away. I get to the house and wait all afternoon and he’s a no show. So I called and let them know he never showed. They then tell me he tried to call but because his phone uses blocking to hide his number or some bizarre story that made no sense he couldn’t call my phone. So he just showed up and couldn’t get to the locked storage area he just left? I asked why didn’t he call the office and have them call me if his phone didn’t work to call me? They had no answers and we rescheduled. He finally comes out gets the pool open leaves the bill, added $50 missed appointment fee to my credit card and doesn’t mention that to my husband!! I see the bill and I’m furious! I have nicely called and asked it be removed and explained it was not my error but their error. Explained it to their LSL store employee in person and asked him to have their manager call me. No one called. Called 5 times to STC location asking the owner or manager to call me. They will not even call me back. It’s so bizarre to not call a customer back. It’s like Oz behind the curtain. I’m not sure anyone is running the place. This is about the principle. This is fraud. This is bad business. This is wrong. I don’t care if it’s only $50. I don’t care if it was $5. The flippant disregard of a customer calling or their concerns is unacceptable. It is a business taking advantage of customer, just because they felt they could. I want the $50 returned to us as I’ve asked repeatedly. What they did was wrong. Thank you

  

  Business response

  06/16/2023

   This individual has NEVER contacted our office or sent emails or contacted any representative in our store, in 2023. 

  We did an opening for her in June 2022 and we did a refund of $77.63 THE VERY NEXT DAY.  We are attaching the receipt.  She was charged because she wasn't prepared for her visit, NO POWER TO THE EQUIPMENT and we had to charge for pool accessories to open her pool. She has been put on our DO NOT SERVICE LIST!  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contracted with 4 Seasons Pool & Spa on May 21, 2022 and was required to pay $2,000 initially to install a sump pump at my pool to correct a hydrostatic water pressure issue. After several schedule cancelations, they finally came out on Wednesday, October 19, 2022. Three guys spent the day digging a 4 foot deep hole and was told they would be back to finish the installation. They did not return again until Monday, October 24, 2022 to complete the sump pump installation. They ran out of rock to backfill around the sump pump corrugated tube. When asked if they were going to finish, I was told they had already installed 23 bags of rock and left. In my opinion, they left the site in a mess and did not finish the job or finish with any pride of workmanship. This whole experience has been unacceptable. I will purchase the rock and finish backfilling myself, I will reinstall the fence panel, and I will clean up the area. I will use the balance of monies remaining on the contract to complete the project and feel the $2000 they have had since May is more than adequate compensation for what they did. I could never recommend someone use 4 Seasons for any reason.

  

  Business response

  11/08/2022

  First and foremost, I do agree with the customer that we have had some issues with scheduling his job.  This rescheduling also falls on the customer, as well.  I have attached all correspondence with the customer, along with the schedule of appts.  We have reached out to the customer to schedule an appt to finish the work, but the customer will not allow us back on his property.  It is not my techs fault that he did not have enough rock.  When a job is bid, the estimator gives my tech the amount of rock to bring to the job.  It is human error and if the customer would have allowed us to come back this would have been resolved the next day.  We are willing to work with the customer and come to an agreement for a discount of services.  Under no circumstances, we will we write off $875, which is the remaining balance of the contract.  We have a legal and binding contract signed by the customer.  If we can not work something out then we will have no choice, but to take this to small claims court.  

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