ComplaintsforCharter Spectrum
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I were making changes to my spectrum account on 6/5/24 while talking to and representative I was informed I were being charged for and product (service box) in which I DO NOT HAVE For and year while speaking with the representative I was told she would put in a order to locate the service box and have an representative reach out to me.which they did on 6/6/24 I was informed that they will refund me only for 60 days . I paid for the product for 12 months.
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Contact Information
Customer Complaints Summary
15,088 total complaints in the last 3 years.
5,268 complaints closed in the last 12 months.