ComplaintsforQuality Electric Motor Co
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business was going to replace three bearings inside of an electric motor for $100.00. I was not given a timeframe, so after months of hearing nothing I began calling the business. I was always given various reasons why work had not began on my motor. Finally after over a year of this I was told they would start within the week. Two weeks goes by and again nothing from them. Again, I call and am told they do not ever plan to fix my motor and have no idea where it is in the shop. I suspect it was sold for scrap.Business response
08/28/2023
I am willing check and see if the motor is here if he gives a description of it. He may call me personally so we can get this resolved. The motor in reference may still be in the shop.Business response
08/30/2023
I have been hanging on to his compressor. It is here and he can pick it up. I never told him it was 100 dollars. We charge 100 dollars an hour but he can come and pick the compressor up to resolve this issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.