ComplaintsforSt Louis Restoration Co.

• Initial Complaint

  07/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We paid them a "design fee" preliminary to their building two exterior front doors for us. We are in receipt of a receipt from this company. They suggested, on 6/14/23 that we would have the design "maybe in a week" but we did not receive them. I recontacted them on July 20th (a month later, after hearing nothing) and was told I would have the designs the following day or by the following Monday. It is now July 29th and we have nothing to show for our over $500.00 downpayment. I want any monies we still owe them for any services rendered to-date and wish to settle paid and final without question, and terminate our relationship with this company. My mind is made up. If we owe them more money for any of the pains they have thus far taken during our inquiries, let us know. On the other hand, any further monies owed should not include the $500.00 + design fee we paid, as we have received no design. Payment was required on their visit to our home on 6/14/23, and provided. We signed NO CONTRACTS. We wish to only terminate our relationship due to their lying and not providing the service stated in a timely fashion.

  Business response

  07/30/2023

  We are sorry it has taken us longer than expected to provide the services for this clients' project. As a custom service business, we tailor solutions for clients to solve their needs, and this particular project had some unique circumstances with attempting to re-use existing parts of the project that we thought would be a fun challenge - but had become a bit more than that. We are working with the best of intentions and don't appreciate the light in which we have been cast when we are trying to give them a proper solution to their problems, that sometimes takes extra time. It was my fault personally that I made a promise to deliver end results to you last week when I thought I would have them ready, and broke that promise to you. Please sincerely accept my apology for that, I do not take it lightly.
  
  

  While we have incurred considerably more cost than what was billed in the initial design payment trying to solve the problems, given the tone of this complaint, we agree that it is best to refund the payment and terminate this relationship as requested. We will eat all  the costs incurred this far from our end,  issue a full refund via check in the mail that you should receive in the next week, and close out this project.

   

  You seem like good people, and it was nice to meet you, and we have no intentions of treating you unfairly. We wish you the best in future endeavors. We stumbled and fell.  We must stand back up and do better next time.

  Customer response

  08/01/2023

  We still have no assurance within this company's note "From the Business on Sunday, July 30, 2023" that this company will provide a written statement assuring us that no further charges will be forthcoming for any and all past services.

  My Desired Outcome/Settlement requested the following, "We need a statement in full from them that we have paid all monies owed" (and that they have been) "paid in full for any and all past services provided." 

  This complaint will remain open until the company has provided, via our email address or in the mail, the requested statement, above, and we have it in-hand for our records.

  Sincerely,

  ***** ********

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