4 Customer Reviews
Review from BK S
1 star09/07/2024
Not only did I go through work place discrimination, I was lied on, my field and paperwork was altered due to my race an the way I spoke up for myself as an employee, the way the head talked down on the employees is f****** ridiculous an they must have forgotten that freedom of speech was a thing when it came to employees also. The fact that not only did I have car issues an called in every day the ****************** claimed I never did an I have the phone records to show so. The lack of respect for employees. Thank you for showing me how NOT to run a business they constantly hold a day to hire due to lack of staff. They fired me an claimed I quit. When I started asking for my personal file an getting a copy of things they claimed I was very rude an disrespectful. But altering documents is very rude an disrespectful, judging others is rude an disrespectful, sitting in a place of authority an looking down on others whom work for you is very disrespectful, not giving the clients proper care is very disrespectful. I have photos of before and after I was fired of my clients homes an the neglect they went through by this company who claims they have a high standard. Whom claims they are better because they have a title. What is even more sad is they think an a former employee they could intimidate, belittle, gaslight, as well as manipulate an control. This company needs to be investigated an definitely someone needs to come in like I did an speak up. The clients need to be spoken to individually without Advantage even knowing as a further investigation
Advantage Home Care Response
09/11/2024
To respect your privacy, we have chosen not to use your name in this response. We were concerned to hear about your allegations of discrimination and falsification of documents, especially since we are deeply committed to being an Equal Opportunity Employer. Our business is built on these core values, and our team reflects the diverse communities we serve.
In light of the seriousness of your claims, we conducted a thorough internal investigation. We found no evidence of wrongdoing. On the contrary, it was revealed that two of our team members made extra efforts to arrange transportation for you to and from a clients home. You chose not to accept these offers.
We understand that transportation issues can be frustrating, but it's crucial for us to provide timely and effective services to our clients, who rely on us for their needs. We regret that this situation has led to false allegations and questioned our organization's integrity
Review from Elaine D
1 star09/05/2024
If 0 was an option thats what I would put. This is BY FAR THE WORST agency I have EVERY worked with. My child is disabled and we went for WEEKS without services with no call back from the office. They dont bother answering the phone in the **** location most of the time and when they do its ********* & so will call you back but they NEVER do. Its hurtful that they show NO regards to the care of my loved one. Ive never had ( not one) care giver who did anything from the care plan with some prompting. All they do is sit on the phone & watch trashy tv. Some agencies are dedicated to the care of their clients. This one is not. It breaks my heart every time I need someone and they are a no call no show.Advantage Home Care Response
09/06/2024
Dear Miss ******,
Thank you for reaching out and sharing your concerns. At Advantage Home Care, we deeply value the well-being of your granddaughter and all those we support daily. We take any feedback, especially complaints, very seriously, and I want to assure you that management is aware of your dissatisfaction.
We recognize that issues can arise, and we are actively working to find a new caregiver who will meet your expectations. We understand that having 13 different caregivers assigned since November 2020 can be challenging. The current employment landscape does present difficulties in maintaining a stable caregiver roster, and we are constantly working to navigate this issue.
Our goal is always to provide the highest quality of care. While our contract does not guarantee continuous coverage, we strive to ensure that every care receiver receives the attention and service they need. We sincerely invite and encourage you to assist us in finding a caregiver who aligns with your preferences. If you know of any potential candidates or have suggestions, please let us know.
Your long-standing relationship with our agency over the past four years is incredibly important to us, and we understand that this complaint may have come from a place of frustration. We are committed to resolving this issue and continuing to provide the care your granddaughter deserves.
We greatly appreciate your patience and collaboration in this matter. Should you feel that our services are not meeting your needs, you have the option to contact the Department of Health and Senior Services (DHSS) to request a new provider at any time.
Thank you for your understanding and for working with us to address this situation. We hope to continue serving you and your granddaughter with the quality care you have come to expect from us.Warm regards,
Advantage Home Care
Review from Shavona M
1 star06/07/2024
My client is very upset with them. Stopped working for them in March 2024. They still have active in the system. Casemanger asking for verification still haven't responded its been almost 3months. The client hasn't been cared for with assistance because of this poor company. He needs assistance severely bad don't care about the clients and attendants. Highly Don't recommend them no communicationAdvantage Home Care Response
06/18/2024
I'm truly sorry to hear about your experience and the difficulties it has caused. It's clear that there have been significant lapses in communication and support, which should never happen, especially when someone's well-being is at stake.Rest assured, we take your feedback seriously and I would actively like to address the issues within our system and communication processes. Our goal is to ensure that such lapses do not occur and that every client and attendant receives the care and attention they deserve.I would like to personally apologize for any distress this situation has caused. If there is anything specific I can do to assist you further or if you have additional concerns, please do not hesitate to reach out to me directly. There are many sides to every story and I am happy to dive into this situation if you are able to contact me. Please give us a call and ask for *****.Advantage Home Care Response
06/18/2024
Upon reviewing the circumstances surrounding your departure, I want to assure you that we have made every effort to address your concerns in a respectful and compliant manner. When you initially communicated your decision to leave our company, both you and the client preferred to have only you provide care, and indicated that your absence would be temporary. In accordance with our commitment to honoring client preferences, we refrained from assigning a replacement caregiver and placed you on hold pending your return and the client's readiness to resume services.Regrettably, on April 30th, you informed us of your decision not to return, prompting us to deactivate your status accordingly. It is important to note that the client participates in a consumer directed program, wherein they exercise authority over their caregivers. As administrators of the service, we diligently adhere to their directives and ensure compliance with their insurance regulations.Throughout this process, we made repeated attempts to assist the client in securing alternative arrangements, but encountered resistance due to their steadfast preference for your return. Please understand that our actions were guided solely by the client's wishes and the regulatory framework governing their care.At Advantage Home Care we are dedicated professionals in the field of ********** committed above all else to meeting the needs and preferences of those we serve. While I firmly believe that we handled this situation in accordance with established protocols, I sincerely apologize for any distress it may have caused you. Moving forward, I hope we can focus on a positive resolution for all parties involved.Wishing you and the client continued health, happiness, and safety.*****Review from Betsy S
2 stars02/27/2024
I have been using this health care place for my mother for a year or more They are terrible with communication and so un organized even the workers are complaining I have been through so many different caregivers in last yr The caregivers are no shows or call off in 3 months 1 missed 12 days of work and then ended up leaving just after start time saying she quit because of all the issues she was having with this employer Ya so there I was stranded with ** care for my mother whom is 90 Then took them a month to find another one Sent me the best one yet she was only her 2 wks and they pulled her from me because they had someone else Im beside myself angry Makes my job harder because Im late for work and worrying when ** at work grateful I have great boss and work for good companyAdvantage Home Care Response
02/28/2024
First, I would like to thank you and your mother for being with Advantage for over a year. That alone shows that you are willing to work along with us to ensure the best care for you mother. The largest challenge that we face as a home care agency ,every day, is staffing. Finding quality and reliable caregivers has become more and more challenging, especially post pandemic. Our caregivers and clients are everything to us and we are sad to hear about the *** and downs over the past year. I have escalated your review to upper and local management in effort to stay on top of things as best we can for you and your mother. Please understand some things are out of our control and we are absolutely trying our best in a very tough hiring world out there right now. We at Advantage will continue to do anything we can to provide the best service to all of our Caregivers and CareReceivers. If you would ever think of someone in your every day life that you could refer to be a caregiver for your mother, please let us know. We find when friends or family members help us find caregivers that things tend to work out more favorably.
Customer Review Rating
Average of 4 Customer Reviews
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