ComplaintsforStrike Force Mobile Service
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 19. 2024 A mechanic ******* had us sign for a ****** quote and it went up to ****** over 24 hours!! For a tension pulley and to put my belt on a 2002 ****** Sequoia! ******* or whomever the woman is cant even get her words out because she is a liar!! The mechanic took the pulley off my truck and left states he had the wrong piece which was crazy because he took the piece. I am filing a civil lawsuit against them because legally you dont start a job charge one price then come back and up the price ******!! Not to mention he took the part and never brought it back. These business practices are illegal! They are double charging on the parts as well.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to get my refund from them. They drove out to my home. They charged for gas, diagnostic and work for my car. They did not do a diagnostic on my car. They told me it was $120 per hour. Then he went up and charged me $240 per hour. I had the parts for him to fix my car. Their customer service is horrible and disrespectful. No work was done on my car nor did they do a diagnostic on my car. He showed up to my home 2 1/2 hours late.Business response
08/17/2022
I went to his location to check the car. The customer gave me some repair requests. I told him we don't go by the customer diagnosis, we must do a diagnostic. We did that and there were 6 codes came up. To put the part he had on was going to be 240 in labor, but he said he could not afford that. I told him he needed to at least pay $90 for the diagnostic. A month later he called me and said he wanted a refund because we did not do a diagnostic. But that is actually all that we did. I had even given him a discount from the 90 charge to 75. He thinks we should refund him because he believes he already knew what the cars issues were. No shop I know of would touch a car without doing a diagnostic first. And they would charge for that diagnostic. Generally, the service charge begins when the mechanic leave their shop to go to the car's location. I do not feel that a refund is warranted for a diagnostic that was done, done correctly, and is standard procedure for every mechanic shop in the country.Customer response
08/17/2022
Complaint: ********
I am rejecting this response because: It is very false partially. yes he did arrive but 2 and 1 half hour later. His job was to tell me things wrong with my car I did not know. I already told him what i knew what was wrong. He then tells me he will get to the unknown problems by working on the one we already know but would charge me 300 and more and he never told me he charged 150 by the hour.(note he was 2 and 1 half hours late) This was not a diagnostic's at all! he even said himself plugging in his machine was not a complete analysis! If he couldn't tell stuff I didn't know then it was a waste of my time and money. Also how are you even going to fix unknown issues if u didn't know yourself !?
Sincerely,
******* *********
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.