7 Customer Reviews
Review from Armando G
1 star11/19/2024
Bought a power steering pump which blew bearings and belt came off and burned up engineReview from Robbie D
5 stars07/25/2024
I had an issue returning an unused 1/2" chrome extension two days later to a store I've shopped at for 25 years. The employees told me there was basically nothing they could do. Turns out this was incorrect. I called the regional office and talked to a very nice lady. She told me they could have pulled up the past sales to verify. I also used my rewards and that keeps track of things. There is even a phone number you can call to get assistance. Despite my local store being incompetent, I was surprised how amazing customer support was when I needed them. I had honestly stepped out of the zone over the annoyance and frustration. Now, I am willing to get in the zone.As this BBB review is of the regional office, I offer 5 stars. The call was answered quickly by someone one state over, who actually listened to me complain and offered cool and rational advice in return. Many seem to have a bad thing to say. I wanted to share my positive experience.Review from Kate L
1 star05/20/2024
I went to this AutoZone so they could replace the battery in my car. When they replaced the battery they shorted my radio fuse. It would no longer turn on and I was without a radio due to someone else's mistake for over 6 months. They then told me they would pay for the new radio if I showed them the receipt and I contacted them with all the information they told me they would need and silence. They wont contact me back and I am out $500 from a mistake they made. I took my car to **** to make sure it they were the cause and **** said they were. I even have the paperwork to shows. I asked multiple times and called them before sending the info. I have still not received a response. Do not go here, they are not worth the time or money and obviously lie to their customers. I spent $300 on that battery and now out $800 because of them. I can't even get a response back from them, even my lawyer has tried contacting them and no response back either. I am so disgusted with this situation. I was such an avid customer and I have never been back to an ********************** since.Review from Mary B
5 stars01/04/2024
**** at the **********, **. location was such a huge help for me today. He was pleasant and had a fantastic attitude and smile. I am an independent female who sometimes gets lost in automotive endeavors. Thanks for all your help. Give that man a raise!Thank You,***********************Review from Howard F
1 star10/13/2023
Try to rob me out of my money by not ordering the part I need for my car and did not give me a receiptReview from Cullen J
1 star02/21/2023
Autozone does not accept there own gift cards for purchases.Review from Courtney J
1 star07/28/2022
This location needs diversity and inclusion at this location. The employees don't wear name tags, unprofessional, lack accountability, and integrity. "Lacking diversity creates adversity".
AutoZone Regional Office Response
10/16/2023
We are sorry to hear you didn't have a great experience with our team. Providing the best customer experience is what ********************** is all about. If you need further assistance or would like to share more feedback, you can always reach us at ***************************************** or directly at our Regional Office at **************. We hope you'll give us a chance to turn things around the next time you visit.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.