37 Customer Reviews
Review from Carl D
5 stars11/14/2024
Great service department. Totally satisfied. Definitely recommend Glendale for sales and service.
Glendale Chrysler Jeep Response
11/20/2024
We are so happy to hear that your visit with us was a pleasant experience. Thank you very much for the positive feedback. We look forward to seeing you again in the future!Review from JB T
5 stars10/22/2024
Outstanding dealership Perfect experience every time. ****** is the greatest service advisor. Everyone else professional and courteous.Glendale Chrysler Jeep Response
10/23/2024
Thank you very much for your kind words! We are glad to hear that your visits with us are pleasant. We look forward to helping with your service needs in the future!Review from Damon A
5 stars10/21/2024
Simply excellent service and great communication. Service manager was by far the bestGlendale Chrysler Jeep Response
10/22/2024
Thank you so much for your positive review. We are glad to hear that you had a wonderful experience with our service department. We look forward to working with you on your vehicle needs in the future.Review from Nicole M
1 star08/27/2024
Horrible experience with Glendale. I guarantee we will NEVER ever purchase anything from this dealership. The sales associates were rude, condescending and arrogant. If I hear of somebody I know that is looking for a vehicle, Glendale will NEVER come out of my mouth. It's a shame because I just bought a very expensive Jeep on Saturday from a dealership that was respectful and wanted our business. I will definitely be spreading the word around how rude, condescending, and arrogant Glendale sales associates. Dealership doesn't deserve anything higher than 1 star. **I do not recommend this place even to my worst enemy**Glendale Chrysler Jeep Response
08/28/2024
Dear ******, Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you had, and we want to assure you that we take this matter very seriously. We are committed to taking appropriate steps, including additional training opportunities for our team, to ensure that no one else has a similar experience.Additionally, the owner of Glendale has reached out to understand the nature of your frustrations in detail. If there is an issue, we are committed to making it right. Your satisfaction is our top priority, and we are here to address any concerns you may have.Please feel free to reach out to us directly to share any further details or specific issues you encountered. We appreciate your feedback and are eager to resolve this matter to your satisfaction.Thank you for your understanding and patience.Best regards, ************************* ************Review from Donna S
5 stars07/13/2024
Outstanding service delivered by a highly proficient team. The service was provided promptly.Glendale Chrysler Jeep Response
08/28/2024
*****, thank you for the 5-star review. We appreciate you taking the time to share your positive experience with us. We appreciate your business and look forward to assisting with your vehicle needs in the future.Review from Christopher R
5 stars06/13/2024
I setup my appointment online month in advance. When I arrived at the service department, the process was straight forward and smooth.Glendale Chrysler Jeep Response
08/28/2024
Thank you for the positive feedback. We are glad that the visit to our service department met your expectations. We value your business and look forward to working with you in the future.Review from Lexi P
5 stars05/18/2024
They were extremely helpful! They walked me through the process of buying out my lease. They were all extremely helpful and willingness to answer and questions I had. I definitely recommend!Glendale Chrysler Jeep Response
08/28/2024
Thank you for the 5-star review! We strive to provide an excellent customer experience and appreciate your feedback. We look forward to doing business with you in the future.Review from Randy G
1 star02/19/2024
When I arrived for my appointment, the staff was unfriendly. They remained huddled together and refused to welcome me or make any effort to engage. I eventually interjected and was greeted with grunts and moans - no verbal communication. My service had a few additional suggested add-ons that were both expensive and poorly communicated. When I picked up my car, I was greeted with the same rudeness that welcomed me a couple hours earlier. I will look elsewhere for service next time.Glendale Chrysler Jeep Response
04/11/2024
*****, we are sorry to hear about your experience with our service department. Glendale CJDR strives to make sure that all of our customers feel welcome, and we sincerely apologize that we fell short of that on this particular visit. We appreciate the honest feedback as it allows us to improve our customer experiences. Our team values you as a customer and hope that you will give us another opportunity to work together in the future.Review from Katie R
2 stars12/04/2023
If I could choose anywhere else next time, I will. This was, for the second time, the worst service experience Ive ever had. The check in process starts with someone who cant be bothered to acknowledge your presence, dismisses your concerns & reasons for being there and instead makes it about getting a recall update performed so the techs can get paid more for the recall work. When they called for pickup all they said was its ready. I called back for more details before I drove down there& got rude, short answers about the recall that was fixed but nothing about why we originally brought it in. When I picked it up, I asked again about a screen issue we were having and was told I dont know anything about screens in jeeps. Sorry. Overall a terrible, unhelpful experience resulting in us seeking service from elsewhere. Do not recommend to anyone.Glendale Chrysler Jeep Response
12/18/2023
*****, we are sorry to hear about you experience with us and we would like the opportunity to rectify the situation that arose during your visit. Please reach out to ********************* at ************ at your earliest convenience.Review from Laura S
1 star12/04/2023
People were friendly but they didn't fix the problem. A day after getting my car after a week in the shop, the problem light reappeared. I dropped it off a second time and they didn't touch the vehicle claiming the part hadn't come in due to the strike but it was ordered. They said that they would call when the part arrived which was 2 months ago and the only notification was asking about my experience. They have wasted $300 of my money between Ubers and maintenance program fees. And the warning light is still on as I can't get it fixed by anyone else because they filed it with my maintenance plan.Glendale Chrysler Jeep Response
12/18/2023
Hi *****, we are sorry to hear that you are unhappy with your experience. We have received the part that you mentioned in your complaint and contacted you on numerous occasions to set up an appointment to replace that part for your vehicle. We have left voicemails and sent text messages with no response to get the appointment scheduled. Please contact ********************* @ ************ and we will be glad to get this resolved once and for all.
Customer Review Rating
Average of 37 Customer Reviews
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