ComplaintsforM M C Auto Sales
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a 2014 Infinity in July 23&#**;. I was sold a lemon. The rear differential coupler has blown out. The vehicle is now undrivable. The cost to fix is more that $5,000. The business has been unresponsive.Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased vehicle April 14, 2022, in the amount of $13,000.00. Within a couple of weeks, had motor mounts problems. This issue was covered by warranty. On July 28, 2022 Opened sunroof and upon trying to close later that day it would not close. Talked with someone about the issue and they said it was my problem. Had to put plastic bag over roof because it was to rain in a few day. Even with Plastic bag, rain came into the vehicle. Had to get some help and try another way to cover sunroof to keep water from coming in. I don't believe if you have a vehicle for a few months and it has issues, especially being told its a motor that open and closes the vehicle should not be my problem. I could see if i had a long time and maybe used a lot, but this was not the issue. I feel they should pay to have it repaired, for that is bad business.Business response
08/26/2022
** *******, was given the same 30 thirty day warranty that our dealership gives to all of our customers. We also give them the option to purchase extended
warranties. She agreed to purchase a 24month powertrain warranty. Which would not cover the sunroof. If she had communicated her situation we would have recommended some place to have her problem resolved.
******* ******
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Contact Information
9729 Halls Ferry Rd
Saint Louis, MO 63136-4015
Business hours
Today,9:00 AM - 3:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 3:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.