Customer ReviewsforMissouri American Water Co

I was just informed about the rights Missouri American water has to entering my home or they will shut your water off. Thats just to change a meter not the bill being past due but because they have rights to go in your home you own and work on their meter.When did a water company get rights to anything inside my home?Plus to threaten you with shutoff if you dont comply in a timely manner.Worst company ever and its not like we have other options to choose from so its a dictatorship.

Changing out a meter inside of a customer's home is a PSC requirement. We are required by the *** to change out the meter every 15 years. This information can be found in our tariff located on our website - ****************************.

This doesnt even matter, you only have 1 choice of water company and its them. But thank you Missouri American Water Co for shutting off our water with out warning and then telling me when I call to get it back on that you cant have somebody out until tomorrow. And that you cant even tell me when youll come, I just have to stay home all day and be ready for a call at a random time at your discretion for you to finally come turn it on. Tomorrow is my Fiances birthday and this is single handedly ruining our plans that we had. Please fix this system.

The customer was sent four letters stating if MOAW was not provided access to the inside water meter the service would be disconnected. The customer did not contact MOAW until the ********************** was disconnected. There is an order to scheduled to change the meter and turn on the water. As long as someone is at the property over the age of 18 to provide access this will be completed.

Took an hour to reach help and when I did they were Snarky unhelpful and rude. This company turned my neighbors water off and when they did my water some how sprung a 10 gallon per minute leak. They were slow to inform and charged me **** water bill. Their slow response only padded their pockets. No wonder the earnings have been so good for this company. Such a racket!!!

In review of the customer's neighbors, no one had their ********************** turned off during the time period in which the leak occurred. There have been no main breaks on the customer's street. We do not notify neighbors when someone's water is shut off either for discontinuance of service or termination of service. The customer was provided a one time courtesy leak adjustment on January 30, 2024 in the amount of $628.40 and ****** gallons. Based on the notes, the customer is not happy with that adjustment. The adjustment was calculated correctly which is an adjustment of 50% of the overage.There will be no further adjustments provided.

American Water sent me a letter months ago stating that my meter wasnt working. I immediately called because they explained in the letter that if I didnt that extra charges would be applied, so they came to fix the meter and a few weeks later charged me $500 for water that Ive used because I was getting a flat rate. I called and was ??!! The person was like its not your fault or ours WHOS FAULT is it?! I was adamant about slowing paying it down?? these folks then decided to send a disconnection notice. I would never want my kids to go without water so now ?? of course I have to pay it. Literally sending a bill for months and yall wait until a year later to send something out. Highway robbery!

The customer's meter was stopped for approximately 12 months and they were not being billed usage. Once the meter was changed the customer was back billed for the ********************** used. Per 20 CSR 4240-13.025 Billing Adjustments (B) ** the event of an undercharge, an adjustment shall be made for the entire period that the undercharge can be shown to have existed not to exceed twelve (12) monthly billing periods or four (4) quarterly billing periods, calculated from the date of discovery, inquiry, or actual notification of the utility, whichever was first;

I am a customer of **********************. On Monday, Dec. 5, 2023 I arrived home to find my water cut off. I always pay my bills, so this was surprising. But apparently I had not scheduled a replacement water meter promptly enough for the company's liking. I immediately called the company and scheduled that appointment. I was then told that, since it was now after 3:30pm, water service couldn't be restored that day, but they'd send someone the following morning, once crews began work at 7am. Service was not restored the following morning. Eventually I had to take the kids to school and go to work myself. Missouri American Water didn't require me to be home to turn the water off, and hadn't specified that anyone would need to be home to turn it back on. That afternoon, the kids and I arrived home; still no water. I called in again. This time I was told that a crew had come but left since no one was home. The next available window was Dec. 7, between ****am. So here we are. I stayed home from work. 11am came and went. No water. I called again. This time, I was told that - unbeknownst to me - the window has changed. Missouri American Water has given itself until 8pm to turn the water back on. How nice for them.I'll believe it when I see it. Meanwhile, I'm trying to figure out how to pick up the kids from school without leaving the house. Open to suggestions.Interestingly, the note Missouri American Water left on my door on Dec. 5 included a smiley face. All class, ********* American Water. Why would anyone drag their feet booking an appointment with you?This whole ridiculous saga would be a joke except that I haven't been able to flush my toilets for two days. Thank goodness for QuickTrip. Some people know how to treat a customer.

The customer was sent at least seven letters to gain access to the water meter. Per 20 CSR 4240-13.050 Discontinuance of Service (1) Service may be discontinued for any of the following reasons: (F) Refusal after reasonable notice to permit inspection, maintenance, replacement, or meter reading of utility equipment. If the utility has a reasonable belief that health or safety is at risk, notice at the time inspection is attempted is reasonable;Per MOAW Tariff Rule 10 DISCONTINUANCE OF WATER SERVICE A. *********** may discontinue water service to a Customer for one or more of the following reasons:5. Refusal after reasonable notice to permit inspection, maintenance, replacement or meter reading of Company equipment. If the Company has a reasonable belief that health or safety is at risk, notice at the time inspection is attempted is reasonable.

I had an issue with a sink hole developing around the water line going to my home. I had them come out as the access to their stop box was visible and I though it might be leaking causing the sink hole. A guy came out 9/26/23 and after his inspection he told me there was no leak and he did not know why the sink hole developed around their pipe. He was still there when I left, but when I came back home later that day, I noticed he had painted some blue paint around the area. In looking closer, I noticed he had broken the exposed pipe. I wanted to fill the hole up with dirt as I don't want anyone to hurt themselves by stepping into the hole, but if I do that, dirt will get into their pipe not allowing them to turn off my water. I called the 12 times trying to get someone to call me back, but that never happened. I finally got a return call on 11/2/23 and all this person could tell me is that they did not find any problem on 9/26/23 and that there was no notes about a busted pipe. I again informed this person that I had logged several calls explaining about the broken pipe, but she could not see that either. I informed her that on 11/4/23 I will be filling the hole in with dirt and if it gets into their pipe I am not responsible. A guy them came out on 11/3 and left a note. When I called to check on it, I was told it could take up to 90 days for someone to come out. Again I reiterated the importance of the hole getting filled in to avoid any accidents, but it did not sound like there was anything they could do as it was "not an emergency". I will be filling this hole in with dirt on 11/4 and they will need to deal with it when they finally make it out. All in all, I have never dealt with a company that just did not care about their customers like Missouri American Water. Between no calls backs and very rude staff, this company is the worse.

We apologize that you were unable to get the resolution you desired. This has been assigned to a contractor as a high priority.

The water bill was 3x higher than normal and the usage was also 3-4x higher than what it usually is. I called to find out why and it was stated that an estimated reading was done on the water meter instead of a physical read. If it was an estimated read, why wouldnt they take the average usage over the last few months instead of tripling everything? The representative I spoke to told me that I most likely wouldnt have gotten a credit if I didnt call in to ask about it and now they will have someone come read the meter to correct everything. This is seems to be theft to me, and an absolute disgusting practice. It felt like they were hoping people would just pay it and move on instead of questioning their bill.

The customer started service in March *********************************** June and July 2023. The customer's reads were estimated due to the reading device not transmitting. The estimated meter readings were adjusted based on what the water meter was actually reading. Based on the customer's usage the month before and two months after the estimated, the estimated bills are correct. The customer had one month that the usage was lower when they first started service. The customer used the ********************** they were billed for based on the physical meter reads.

As a new widow I have set up online accounts with all utilities except Missouri American Water. I have contacted them at least 15 or more times to have them help me set up my account but to no avail. I have had 3 callbacks set up for managers. They have never called me back. I just want this resolved. They have been very uncooperative. I want someone from technical support to help me finalize this process. I have been a customer for more than 50 years and have never had a utility treat me this badly. Please have them help me.

There does not appear to be 15 interactions on the customer's account regarding ********************** set up. There is 4 instances logged for MyWater assistance, on December 14, 29 and 30th. When the customer called on December 30th they were informed due to the holidays, it may take longer than normal to get a call back. The requests for a call back are still active and someone should be reaching out to the customer shortly.