22 Customer Reviews
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Review from Cody L
1 star10/11/2024
I bought a Worth bat from a retailer (CheapBats), after one month, the bat cracked after normal use. Nothing egregrious whatsoever. My claim was accepted and returned the bat. I was sent a bat replacement that was completely unacceptable in comparison to the bat I had. It was a different weight, cheaper quality, and had been on sale for less than what I paid for the bat I wanted at other vendors. Rawlings let me return the warranty bat for a replacement. Rawlings has no inventory whatsoever at this point online and I'm trying to find a resolution to get me a bat that si satisfactory. Emails and calls are impossible. I've called and been told i'd get a call back. I've sent dozens of emails and every email response takes 14 days or more to get a response. It's October 11 and it's been since August and there's been no customer service at all on this. I don't want to do this but how is such a large company so poor at response times and help for these issues? It's appalling. I just want a bat that's USA certified and slowpitch with a weight 25oz/34 that's pretty darn common. Like someone please get back to me to figure this out. It *****.Review from matthew g
1 star09/11/2024
Bought two items, a blue and pink heart of the hide glove ORDER #R01489678 and a 2025 hype fire ORDER #********* and the bat ended up lost and I received and email 6 WEEKS after ordering the glove telling me it was out of stock when I ordered it. Terrible company to order baseball equipment from. They dont even know what they have in stock. They were 0/2 on completing my orders. STAY AWAY.
Rawlings Sporting Goods Company, Inc Response
09/12/2024
The feedback is appreciated. We are aware of this situation and working on providing more accurate inventory information to our customers. We are hopeful that an improved system will be implemented in 30 daysReview from Tiffany S
1 star04/30/2024
I ordered the Mantra, and the k*** broke off the bat as soon as my daughter took the wrapper off. We ordered another one through Rawlings. There was no warning on their website that they would be closed for a full week, and I need the bat this week. It said 2 days shipping when I ordered it. After trying all day to contact customer service, they're telling me that it will be a full week from now before the company reopens for shipping. They won't cancel the order so I can buy elsewhere. I have to wait for the bat, return it, and wait on a refund. Their customer service is non-existent. Do not order from Rawlings!Review from DAVID Q
1 star11/29/2023
I will never buy or recommended this company to any of my friends or family after my bad experience with them. I place an Order In Nov 22 2023. The Shipping said. You will be receiving Your Item on Dec 22, 2023. 10 days. I paid for 3 days Shipping $10.00. I chat with them and they say you need to wait because is not in werw warehouse yet. i paid 3 days shipping for faster shipping. They are a scammer. Do not buy them BEWAREReview from Robert I
1 star08/08/2023
****** bat bought for my kid was a waste of money. 2 of the same bats broken in less than a month each. Multiple players in league with same issue. They will only give me the same junk bat back and my son cant even usenit anymore, hes too old now. Their garbage product ruined whole season, they wont refund my money or give me a usable replacement.Review from Micah C
1 star08/02/2023
If you buy a custom glove there's a chance it's not right and when you try to contact them they don't respond, like if I'm gonna wait for a month, is that not plenty of time to get it right?Rawlings Sporting Goods Company, Inc Response
08/07/2023
The individual sent an email to the general Rawlings mailbox on 8/2 and it was answered on the same day. The glove was ordered as submitted on our website. The customer apparently did not submit the configuration that included the name the glove. Unfortunately, it was the customer's mistake. If there was previous correspondence, i was not able to locate it.Review from Sebastian U
5 stars07/21/2023
Ordered a custom glove. They said it would be 6-7 weeks and it showed up in less than 4. Very happy with their speedy time and how pristine the glove looks.Rawlings Sporting Goods Company, Inc Response
07/24/2023
We appreciate your feedback and glad the glove meant your expectations.Review from robert w
1 star06/08/2023
I'm a little league coach for **** yo and purchased bat 4/20/22. The Prodigy *** Youth bat was used for summer and fall league 2022 before bending into a banana 5/2023. The kids are learning to hit and none have the strength to cause the deformation. It also dented. Save your money. It wont last. Rawlings wont honor warranty after 13 months either, despite our weather being winter for 6 months and unable to use the bat. How disappointing from a company I have bought from all my life.Rawlings Sporting Goods Company, Inc Response
06/09/2023
Our bats carry a one year warranty. The claim was requested after the warranty expired. I reviewed the pictures and the bat had been used extensively.Review from Lisa H
1 star03/28/2023
Signed up online for a promised discount, started getting email ads immediately- but no discount. Code finally arrived, and it did not work when trying to order a glove. No reason, just would not apply. I reached out for help, auto reply said I would hear within 1-2 days. Nothing. Three days later I tried again to get help. Crickets. The irony is that they now have a fantastic sale that would be worth me ordering a glove. But no. Terrible service is not ok. The WORST customer service is NO customer service. There are great brands out there. ******, ******…Review from Jennifer P
1 star02/07/2023
I will never buy or recommended this company to any of my friends or family after my bad experience with them. They lack customer service and wont respond to emails , calls, or the chat. My dad had bought a super expensive item from them but sadly we had ordered the wrong handed glove and wanted to return it and order the correct one. After forever of waiting for a response to help me with the return process , I took matters into my own hands and got the return label all by myself through their website. We returned it , it had arrived to them, and nothing. No refund , nothing. Almost a month later and no one responded to my emails concerning this so today my dad decided to contact the bank so that they could take the money out of their accounts and send it back to my dad by force just like the bottom comment did. I didnt know you could do this until now until I read that comment so if anyone is getting their money stolen by these guys please go through your bank and they will give you the money back.
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