Customer ReviewsforAndy B's Springfield

I was in the arcade where I spent a lot of money on my myself and I wanted to treat several kids who had no money and I wanted them to have fun an win prizes. After me and 5 of the African ******** kids picked out all their prizes from the tickets i gave them, their Dad quickly told them it was time to leave. I had used my tickets to buy two squishy ***** and the kids left so I asked the lady at the arcade desk if i could trade something else for myself since the kids left and I had no use for the *****. I had my arcade card in my hand but she rudely and very short, said NO. I said come on please, I dont need these ***** bc the kids took off and I wanted to get candy. I was just trying to be nice to the kids and spoil them with the tickets I won. She once again rudely said No. I was still very nice and I can will you please bc I have no use for these rubber *****.. Without explaining why, she talked to me like a child and Im 44 yrs old. Was extremely rude and was trying to rush me away from her. She had dyed bright red hair and piercings. I told her ok then and God bless her. But then i started realizing that I dont deserve to be treated inhumane. I went to a woman name ****. She was so sweet helpful and friendly and said as long as I have my game card I can exchange. I told her I did and the redheads knew I did as well. Nova was sweet and exchanged the ***** so I can get candy. The redhead was rude and gave me a dirty look but thats not my problem. I spoke with management ********. He was extremely nice and very apologetic. I explained the rude fake red head and he said shes had two complaints already. I praised **** for being extra special and he said if i give her a good review shed get an extra $5 on her check so please reward her. I hope no one has to deal with that redhead again. Worse attitude and shouldnt work in a kids place like that. ******** was amazing and handled everything well and very apologetic. Thank you for handling this situation well.

We went bowling on December 23rd. We were assaulted by another group. We never got to bowl. They did refund our money because we didn't get to bowl. The police got called and some were arrested. The management sat there and watched. We were told later that they are not allowed to get involved. They should have a sign posted to that effect so that patrons know they are bowling at their own risk.