Business ProfileforAbsolute Dog Training

Dear Better Business Bureau,I am writing to file a complaint against ********************* located in ***********, ********. I engaged their services for my one-year-old *****, The fee was $2800. My experience was extremely disappointing.At the consultation, *****, the trainer, presented herself as a K9 trainer and assured me that she would address all the problems I needed help with, including leash-pulling, jumping on guests, and basic commands like "sit," "lay down," and "heel." She promised daily reports and photos, which I did not receive. Communication was inconsistent, with only one photo and a single-paragraph report provided over several weeks.When ***** was returned to me, I was promised a larger platform for her training, but it was never provided. Additionally, the e-collar she provided malfunctioned within a week, and my attempts to communicate with ***** were met with complete silence.Aside from the unfulfilled promises, key aspects of the training were not adequately addressed:***** was not trained to get in and out of the car.The "heel" command was not taught.***** still has issues with pulling on the leash, despite assurances that it would be resolved.Lifetime support and house visits were not provided, as promised.*****'s lack of response and failure to meet the promised services and support were disappointing in the extreme. Her initial professionalism and personable demeanor before the sale disappeared after payment.I believe a 100% refund would be appropriate. At least, a 50% refund should be considered. Unfortunately, as ***** has consistently ignored my attempts to contact her, I have been left with no alternative but to seek a resolution through the Better Business Bureau.In conclusion, my experience with ********************* has been highly unsatisfactory, Please investigate this matter and take action to ensure that future customers are not subjected to similar experiences.