Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I moved into a new home built by Cronkhite Homes in April 2022. Within the first week, I discovered the grading in the backyard had not been completed correctly, causing a creek to run through my yard, as well as the yards on both sides of me. I immediately contacted the warranty department and their representative agreed it was a problem. He indicated they would file new permits and get heavy equipment in there to fix the grading. I was in regular contact with their representative from April through August when that person finally said they were not going to fix the problem and would only fill in the dirt that had been washed away. Of course, any new dirt would be washed away in the next rain. I left a phone message for the owner on August 18, who never called me back. Yesterday, I sent a packet containing a record of all contacts and pictures of the damage, as well as bids I received to fix the issue. Pictures from May 4 of the "creek" are attached. I have additional pictures from later showing the problem persists.Additionally, on July 18 I sent in a list of issues having to do with the house that are covered under warranty. I have not received a response indicating when those issues might be fixed.
Business response
09/27/2022
We reached out to the consumer to address this complaint. We assigned this complaint to our representative that contacted the consumer and resolved all area of concern.Customer response
09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.They have had a change in personnel and are much more responsive. Only one item currently on the list has not been completed and it is scheduled for tomorrow. Thank you Cronkhite Homes. I feel part of the community once again.
Sincerely,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.