ComplaintsforSPMOK LLC

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to contact *** to fix my 2015 soul. The engine crankshaft is broken and they are supposed to fix any engine problems. I have tried calling and leaving messages but they do not return my calls . They know they are responsible and don't want to do it.

  Business response

  09/25/2024

  Customer has not been in our dealership since October of 2023.  We have had conversation with this customer and customer is scheduled to come in for recalls and possible customer pay work during 1st week of October . We were willing to get customer in sooner, but this is the timeframe customer was able to travel from *********  Customer is aware that if the needed work does not fall under recall status, customer will be financially responsible for the diagnostics that are required for this determination.  Obviously, our hope is that the customer will be out as little as possible financially.

  Customer response

  09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  05/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business hustled me hard. I traded in my 2017 Kia ****** yesterday for $9500. It has Texas plates. They transferred my Texas plates onto my new 2022 Kia ********** You cant do that? Theyre trying to get out of paying the out of state sales tax. Do I give them the title to my car??

  Customer response

  05/28/2024

  Text communication 

  Customer response

  05/30/2024

  Now the dealership is refusing to give me my temp tags. Because I wont sign paperwork to dismiss this claim. 
  Please help. I called Springfield PD to make a report but this is ridiculous. 

  Business response

  06/01/2024

  We have reached out to this customer on two separate occasions in an attempt to resolve the issue.  ********** we had a good conversation with the customer, customer agreed to meetings, we set up times and dates that fit their schedule to come in for a conversation.  **********, the customer was a no show.  At this point, we feel the customer needs to react to our attempts as we have done everything in our powers to get this issue resolved.

  Customer response

  06/11/2024

  Im submitting one final complaint because these men have done nothing but harass me and make this issue far worse. They are still withholding temp tags, threatening me with police, etc. I finally found my title yesterday but sent **** a picture of it LAST WEEK. I have to go to ***** to take care of other personal matters and he told me through text message once I cross state lines police will be notified! I didnt have time to dig through boxes for my title, luckily I did find it yesterday after searching for days. This is ridiculous and Im mad. Ive been driving this car for weeks now praying I dont go to jail for something I didnt do to begin with! Now Im having to worry about men watching where ** going and if I cross state lines Ill be met with police are you kidding me?

  Business response

  06/11/2024

  We are trying to reach this customer to overnight her the temp tag at whatever address she is at.  We are willing to cut her the check for $500 for the additional trade amount but would need her to sign a release as it is an adjustment to the original deal she signed.  Know one from our store is reaching out or harassing her we are just trying to help her get everything resolved.  We have also already applied for a duplicate title on her trade which she did not supply to us as required whenever you trade in a car.  If ***** could please call ***************************** our General Sales Manager all of this can be taken care of!!  His number here is ************

  Customer response

  06/11/2024

  Im submitting one final complaint because these men have done nothing but harass me and make this issue far worse. They are still withholding temp tags, threatening me with police, etc. I finally found my title yesterday but sent **** a picture of it LAST WEEK. I have to go to ***** to take care of other personal matters and he told me through text message once I cross state lines police will be notified! I didnt have time to dig through boxes for my title, luckily I did find it yesterday after searching for days. This is ridiculous and Im mad. Ive been driving this car for weeks now praying I dont go to jail for something I didnt do to begin with! Now Im having to worry about men watching where ** going and if I cross state lines Ill be met with police are you kidding me?

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Nissan Rogue Sport from this car dealership. It had a warranty of ******* miles on it, when I bought it only had ****** miles on it, I'm also paying extra for the car dealership warranty. My battery went out after having this automobile 4 months, they should have knew that the battery was no good an they sold it anyway. I talked to them an they played like I didn't have warranty on this automobile. It cost 3-4 hundred dollars for the battery, I don't have that kind of money lying around, I'm raising my grandkids since there mother gave them up. I feel like they don't care , I pay $100 plus dollar for the extra warranty every month, but why? The way I feel now I want all my money back. I'm suppose start a new job Monday but now I can't so now I can't pay the bill. What is the warranty for? It's suppose to pay for stuff that the other warranty doesn't pay. They have had recalls after recall on this Rogue I noticed.

  Business response

  05/28/2024

  Her car battery died which is not covered under any warranty.  In good faith, we decided to reimburse her for paying for a new battery.  We will be reaching out to her today because we are giving her a check and the check was cut today.  We have it and she can have it anytime she wants to get it. 

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a car from them in October 2022. Was told it runs great nothing wrong with it. Being I was a women I believed it. Well brought a lemon from them. Aug 2023 costed $1100 in repairs to fuel line. Was told that it caked up over years of not being kept up. Okay paid that. Now this December took in foe oil change and fan issue to find out who ever had car before me never kept up on it. So now repairs are close to $5000. I trust my mechanic 100%. Timing chain, coolant, hose has leak, temp gage bad. List goes on. Called Youngblood to see if they will make repairs before coming on here. I was told come trade in, and no we will not help at all. Mind you I was charged way over value of car. Thought I was getting a deal. Now I am stuck with a lemon needing close to $5,000 in repairs, $560 car note and still $18,000 to pay. This is my only form of transportation and I am unable to drive it. Said part is I only drove it around town. I have reciepts, maintenence repair needed list. ******* is the sales person who sold it to me and is now manager. I want my truck fixed 100% or refund all money I have paid on it and put down on it. This is unfair to sell a complete lemon. Here is thought big dealerships sold good cars.

  Business response

  01/05/2024

  ****** **** purchased this 2017 Chevrolet Equinox over 14 months ago with 69,672 miles on it.  Prior to her taking delivery, the vehicle was given a thorough inspection by an ASE certified mechanic here at the dealership.  During that inspection the technician found that the several things needed to be addressed including oil change, replacing brakes, battery and tires.  Overall, we invested over $2500 in the vehicle during this inspection.  There is a copy of the Repair Order in the attached documents.  At that time there were no other issues such as electric coolant fans, fuel lines, or any other coolant issues. The vehicle passed state inspection and was operating as designed.  During the purchase ****** Dunn was informed that the original manufacturer warranty had expired therefore it is being sold AS-IS with no other warranties expressed or implied.  She was also informed that she had the option to purchase warranty coverage and she declined to take advantage of that offer.  In addition to the Repair Order, I have also attached the signed Car Fax report showing prior maintenance, the signed AS-IS document offering her to take the vehicle to a 3rd party mechanic if she desired, the signed AS-IS state Buyers Guide, and the document where she declined to purchase the warranty and any other products offered.  We did everything a dealer could do to make sure this vehicle was in good operating condition.  There is no way to know exactly what may or may not go wrong with other components that were operating fine during our inspection.  ****** has also never serviced this vehicle here since purchasing it.  She is now stating that her trusted mechanic is telling her that it needs over $5000.00 worth of coolant type repairs.  I can almost replace an entire engine for $5000.00.  Our offer to her is that we are willing to professionally diagnose whatever issues she is having at no charge but whatever repairs are needed she would have to pay for as she chose not to purchase a warranty on the vehicle.  Based on her description of what is needed I guarantee you it would be less than $5000.00.

  Customer response

  01/05/2024

  Complaint: ********
  
  I am rejecting this response because:
  I do not think it is fair I pay 19,000 plus for this car and not even having it a year I already had to fix a on going issue since day 1. I paid $1,100 plus for first repair in Aug 2023 and now this repair needs to be done costing close to $5,000. I do not accept offer for them to only cover diagnostic test. I have already dished out money for that.
  
  
  Sincerely,
  
  ****** ****

  Business response

  01/05/2024

  Based on all the documentation in this deal and the fact that anytime you purchase a used car AS-IS there is always going to be risk involved.  The customer chose not to cover the vehicle with a warranty and due to this we owe them nothing.  We are not going to blindly pay for any repair to another mechanic.  We feel that her demands are both not fair or reasonable.  If she is going to reject our compromise than we will rescind our offer. 

  Customer response

  01/05/2024

  Complaint: ********
  
  I am rejecting this response because:
  They sold me this car k owing the issues and I will not a certain them just doing another diagnostic test and then I have to pay for repairs. I want repairs covered and reimbursed for the repairs I also had to make in August. When he was asked about the take off when we test drove he gave me a excuse because it's a 2017. Knowing it was expensive what was really wrong. 
  
  
  Sincerely,
  
  ****** ****

  Business response

  01/11/2024

  We have already offered a goodwill response to this complaint and the customer has rejected our offer.  We are not simply, not going to blindly pay a mechanic we have no knowledge of for a repair we have no ability to verify is valid.  We have not seen this vehicle since the purchase in our service garage and have no idea of the issues she is stating she is having.  I have offered to inspect the vehicle for these repairs and advise her on the repairs at no cost to her, but the customer has declined to take advantage of this.  When you review the documents already submitted, we owe her nothing.  She made the decision to purchase a used vehicle AS-IS with no warranty expressed or implied.  She made the decision not to take advantage of a warranty which she has declined.  At what point is the seller not responsible for repairs over 1 year after purchase on a vehicle that again was sold AS-IS and acknowledged and signed by the customer at time of purchase??  If she is declining to take advantage of our goodwill offer than we will rescind the offer.   

   

• Initial Complaint

  08/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Attention ************************* can you please help me? My husband called the Nissan store to get an extra key for our car because one was lost; we were told by the staff person since our car is a 2008 Nissan we can get the key for $70.46. If we wanted to order the key faub as extra it will need to be programmed to work for our car. We only needed the key so ordered and paid for the key on the phone. On August 15 we picked up the key. As I was driving home I received a call saying that key wont work to start our car. I will need to pay an extra $170 for activation of the key. I really dont think that is fair to me as buyer. Our agreement was $70.46. I already paid for this key and it worthless; I cant get a refund because it is cut special for my car. I am requesting you complete your job and activate this key at no more charge to me. If I knew it was going to cost so much to activate I would have gone to ************************* its only $110 with activation included for the key at their business. ****** can you please help me? Finish the job of activating the key at no more cost to me?

  Business response

  08/17/2023

  We have reached out to this customer and believe that the issue has been resolved.

  Customer response

  08/21/2023

  5 ********************** ****** did contact us by phone excellent customer service and excellent communication skills.***** did complete the job activated our key. Excellent customer service; chase is knowledgeable with excellent communication. Thank you for activating the chip in our key to our Nissan car. I highly recommend Nissan. 5 Stars. ??????????

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle 9/2/22 with a promise to get paintless dent repair done on the vehicle, at their cost. Any communication we had, we were told they did not have anyone to fulfill said dent repair. Fast forward to now and paintless dent repair has not been completed nor have we been notified of when this might take place. Do better Youngblood! One of the reasons we purchased the car was because they promised us paintless dent repair.

  Business response

  06/08/2023

  After numerous attempts we were finally able to communicate with this customer.  An appointment has been set to perform the promised repairs and we believe this will satisfy the customers concerns.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 15th I got my car towed to Youngblood Nissan the very next day was a holiday so the 17th which was Tuesday I called them to see if they can repair my power steering pump on my 03 Chevy Trailblazer they said of course they could unbeknownst to me how much the damage was going to be how much it was going to cost but they proceeded anyway they had my car for a week and a half and charge me $1,040 the very next night after I got my car back my power steering pump went out again so I called back up there and told them and they told me to bring it back and they'll take a look at it they had my car for an additional 3 days so that's 2 weeks and charged me $1,040 3 days after I got my car back that time my power steering pump went out yet again nobody has called me nobody has returned my phone calls nobody has did anything in light of this situation.. I really and truly don't know what to do but I gave them I paid them $1,040 they had my car for 2 weeks and one day and no Services was rendered can somebody tell me what to do

  Business response

  02/10/2023

  Mr. ******** had this vehicle towed into us on 01/16/2023, without an appointment, and we adjusted our schedule to get his vehicle looked at the same day it was towed in.  The vehicle is a 2003 Chevrolet Trailblazer with over 171000 miles.  When we received this vehicle we immediately realized that it had $3000-$4000 in severe damage to the front end of the vehicle from an obvious collision, the front bumper was literally hanging down almost touching the ground.  The initial concern from Mr. ******** was that the vehicle would not start and the pulley assembly from the power steering pump had literally separated and came completely apart from the pump on the front of the engine.  The damaged pulley system was lying in the seat of the vehicle.  The technicians pushed the vehicle into the repair stall to diagnose exactly what had happened.  Upon inspection it was determined that the power steering pump failed causing the pulley shaft to seize and literally come out of the center of the pump and damage the belt and the pulley system.  Without the pulley system operating properly, and no belt, the other accessories ie: the alternator, was not charging the battery therefore the no-start issues.  We charged 1 hour diagnosis and the technician submitted the ticket to the parts department for an entire power steering pump assembly including new pulley assembly and the fluid reservoir tank which is attached to the power steering pump.  The service advisor then reached out to Mr. ******** and quoted approx. $400 for the parts alone.  Mr. ******** told the advisor he did not have the money to spend and went to ******** **** *****, purchased his own pump and brought it in to be installed but did not purchase the attached reservoir tank.  We informed him at that time that we would put his pump in but if the old reservoir tank is clogged or broken there would be no fluid flow and the tank would also have to be replaced and the only way a second tank could be replaced would cause the entire assembly to come off the engine again and be reinstalled.  Unfortunately that is exactly what happened.  Once the new Power Steering pump and pulley assembly was installed with the old tank and the battery was charged we started the vehicle and there was “no flow” from the tank to the pump itself meaning a tank now needed to be purchased and the entire assembly would have to be removed and reinstalled.  In an effort to help Mr. ******** financially with the repair we offered to find one at *** ******* for only $40.00.  The technician removed the power steering pump assembly a second time and replace the tank with the used one from ***.  During this repair he inspected the system and found one of the power steering hoses had been rigged with a center hose and two clamps that were leaking fluid so he tightened the clamps to stop the leak.  The vehicle was then driven and everything was operating properly.  Mr. ******** had continuously argued with the advisor saying our initial quote of $923.00 was too high and he could not afford to pay that so the advisor discounted the bill to $793.28 and Mr. ******** came in and paid the bill (with $270.00 from a Sunbit service credit card which we offered him) and the other $523.00 in cash, and picked up his vehicle on 01/25/2023.  3 days later Mr. ******** called in stating the power steering was not operating properly again and brought the vehicle back in.  Upon inspection the technician found a small crack in the bottom of the tank we acquired from ***.  Now the entire assembly again had to be removed and we were able to get a warrantied replacement tank from *** but none of the labor for the repair was covered.  We installed what is now the third reservoir to the power steering pump and reinstalled the entire assembly and the customer became verbally abusive with the service advisor and refused to pay anything else.  I have a recorded copy of the phone call where the customer made the statements “You are a *****, your mother is a *****, your ***** is a *****, and I am gonna come down there and Kick your ***!!”  At this point the advisor told him to come get his car and we will not do business with him ever again.  Mr. ******** was never charged any additional monies other than from the original repair.  Apparently he is still having some issues with the power steering on the vehicle and I will not allow him back into our business based on the threat of harm to my employees.  There are numerous other components on the system such as the rack and pinion and fluid lines running to the rack and pinion that could also now be causing problems.  Based on the severity of the front end collision there is no saying how deep this rabbit hole could go.  I have attached a copy of the repair order signed by Mr. ******** for his charges and if you would like to actually hear the very threatening phone call I have it saved but your system would not allow me to attach an audio file.

  Customer response

  02/10/2023

  Complaint: ********
  
  I am rejecting this response because:
  For one NONE of this was told to me in thr beginning of the ordeal. The part about the bumper hanging to the ground is the reason for this or that. I got my car towed into the car lot on the 15th which was a Sunday and the place was closed so there is no way they could of looked at it the same day. Furthermore the next day was Marting Luther Kings Birthday and the place was closed that day as well so it wasn't until Tuesday when I received a y word on my vehicle. Upon assessing the vehicle Mr ***** told me instead of replacing the alternator let's replace the power steering pump first considering the power steering pump is a direct line to alot of electrical things on vehicles. OK fine so I go and get a power steering pump from a local automotive store and was never told whether to get it with or with out a resovoir tank. Me not being mechanically inclined I just picked the pump without the resovoir tank . Now after they put the power steering pump on that I purchased, I called just for an update. I was told that they put the power steering pump on drove it around and the power steering was still "laboring " his (Mr *****) choice of words.  So with that being said I should of gotten the pump WITH the resovoir tank. OK I didn't know that. So I then search and seize and search and scour just to find a resovoiir tank and apparently they are discontinued unbeknownst to me. So I suggested that I take the first pump I bought back to the store and replace it with one that includes a resovoir tank. "No no no let me look around and try and find one" (Mr *****) tells me . Ironically enough he calls me bacc within 20 minutes of that phone call and tells me he located  one for 40 dollars. Hmmm awfully strange but ok cool. I mind you this is approaching the second week that they have had my car. Also have you noticed that I haven't once said anything about being consulted about the price that all of this is gonna run me. Because I never was consulted at ALL until the very end when it was either pay for it or we can put a lein on it. No one consulted me. Usually that's supposed to happen after the assessment, they then see if the customer wants the mechanic to move forward with the service. Anyways. So they put the resovoir tank on and I get my car back the 24th of Jan and my power steering pump went out again late night the 25th. . So uh I called back up there the next day and told them (Mr *****) about it he then tells me to bring it back in . So I did.  I sit and I wait I sit and I wait and finally the manager guy (name unknown) comes out and tells me that it was a Crack um one if the hoses that they are gonna seal it and I should be good in about 30 to 45 minutes. That's good because I have to work here shortly. I sit I wait I sit I wait and finally Mr ***** comes out and tells me something totally different than what the manager guy just told me an hour ago.  He tells me that there is a Crack in the resovoir tank that they ordered from some place and that they gonna have to get another sent in. It's gonna be at least tomorrow or the next day. I mind you this is a Thursday.  So I'm like ok what ever. I take a shuttle hone that they provided.  When I get half way hone in the shuttle I noticed I left my keys in my truck at the shop. So we turned around to go back to the dealership . Wouldn't you know it. I could NOT find my car no where in plain sight. Another associate even tried to help me amd he was askin other mechanics did they know where the Trailblazer was at and no body knew. One would think that it would be somewhere close by considering it was the dealerships fault that I had to bring it back. Nooooo. From the time I got in the shuttle and proceed halfway home and then turn around to retrieve my keys my truck was sitting in the back of the car lot like Amongst a SEA of Cars. Employees cars other cars they were selling I mean a slew of cars. It took me literally 7 to 10 mins to locate my car , because I recorded the walk to get to my car, . That' shows a level of priority doesn't it?? No it doesn't. Here is the straw that broke the angey customers back. The next day I get up I have no missed calls from the dealership no text messages (text messaging is how Mr ***** and I coreespjded) I have no missed anything  so I get a ride up to the car lot just to see something. BINGO my car is still put back of the car lot amongst a sea of cars.  I call  around 2 ish in the afternoon to see  why is my car sstill out back as if to say its not imoortant its not on the priroty list. I have to work I have children to pick up etc etc. I finally get ahold of Mr *****. I flat out ask him what's going on with my car Chance why is it in the back of the car lot where it was yesterday? I said you guys have had my car almost two weeks. Before I got the word weeks out Mr ***** very rudely tells me to "jus come get your car then. I will not lie I went off. It got totally intense and I got infuriated . Yes I did. I was well aware that he was recording the conversation  or had me on speaker phone which let's me know that he knew that this whole ordeal did not meet customer service standards. He knew that i was wronged in this whole ordeal.  He offered no resolution. He offered no compassion he offered no empathy. Nothing. Matter of fact he asked me "well why did you pay for it then"  that made me even more livid because I was forced to eat that price considering no body consulted with me. AT ALL. So now with all that being said . I got charged 990 dollars initially for a power steering pump I then told them that was a little extreme to be honest with you considering I was never consulted about it. So he had the price dropped to 793 dollars for a power steering pump.  I paid 270 through Sunbit and the rest out of pocket . They had my vehicle close to two weeks . Guess What?? My power steering pump is out till this day!!! No lie that's the honest to God truth. I have NO POWER STEERING PUMP TILL THIS DAY. So cam some one please tell me what if anything can I do?? 
  
  
  Sincerely,
  
  ******* ********

  Business response

  02/15/2023

  When all is said this customer supplied the pump to us and purchased the part elsewhere.  Everything we charged was for labor other than the $40.00 tank and removed and replaced this assembly 3 times.  If the customer is having issues with the power steering pump he needs to take it to another garage and take the power steering pump he purchased back to ********** and have the part warrantied but they do not cover labor on a parts warranty.  If the customer is expecting us to perform additional labor on his vehicle for free that is not something we are interested in doing based on everything said in my first response. Also we did not close on MLK day.

  Customer response

  02/16/2023

  Complaint: ********
  
  I am rejecting this response because:
  ok whether you was open or closed on MLK day..... The fact is you did not pull my vehicle in, and looked at it first before any other car like they stated on the previous response. I find that very hard to believe considering after the 2nd time i took my car to them, they had my car in the back of the parking lot sitting off on a island by its self. I have video footage of that also. Regardless of all that is being said back and forth, how on earth does this NEGATE the fact that i paid almost 800 dollars for absolutey NOTHING????? furthermore youre trying to just hop over the fact that it was the PART that YOUNGBLOOD NISSAN ORDERED that apparently CAUSED or CAUSING the issue with my vehicle and considering none of you are standinng on princples or morals, you just  think this absolutely OK to force a paying customer to come off of  793 dollars for NO  sevices rendered.. Not to mention NOT one assocate NOT one ASE certified technician is telling me what i  need to know in order to get a halfway decent functioning car, which is a bunch of CRAP!!! I would be willing to bet everything i own that no other paying customer would be going through any of this especially not "Mr. or Ms. ***********" mmhmm! They have totally disregarded the possibility that i have a job to go to, that i have a child to pick up from school, or dinner that i have to bring home.... that didnt crss their mind all because i got upset at the fact that they have had vehicle for 2 weeks and charged me 793 dollars for NOTHING??Another thing before i close, because lets be honest we know who is the underdog here... I would love to know about when Mr. ***** started recording this irate phone call?  Was it as soon as he said HELLO this is ***** knowing that the conversation was about 2 take a turn for the worse? Or was it when Mr. ***** just abruptly told me to "Just come get my Car"? After having it for 2 weeks and charging me 793 dollars??? hmm because there was ABSOLUTEY NOTHING  up untill that point that would of suggested this was about to take a turn for the worse NOTHING!!! Remember i have all of our correspondance via texting... Next Stop Attorney General , NAACP!!!!!! Something to keep in mind WE r not all just DUMB and SAVAGES contrary  to beliefs.
  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  10/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to get a copy of my service records since I moved out of state last year, and I have been told on several occasions that they will be emailed to me, and they never were. I have talked to the "voicemail" of the service manager several times, and they still will not give me my service records!

  Business response

  10/19/2022

  Our Kia Service Manager made multiple attempts over 8 months ago to email the entire service history and unfortunately the customer said they did not receive it while at the same time she was having cell phone issues and we were unable to communicate.  We were finally able to communicate with ******** yesterday and have sent her the entire history and followed up with a phone call to confirm that the documents were received by her.  Therefore I believe this issue is 100% resolved.

  Customer response

  10/20/2022

  Complaint: ********
  
  I am rejecting this response because: while I did receive a copy of a print out, it did not include the info on the new engine that was put in, nor the various times I brought it in because I felt something was wrong with the engine. Due to Walmart placing the incorrect oil filter not only on my vehicle, but several others, and them knowing that one of the other vehicles had to be have a new engine, I was allowed to drive my vehicle from approximately 30,000 up until almost 98,000 when I was finally given a test to check my engine. Which showed I needed a new engine. During that time before the engine change out, I had to replace my egr valve 3 times, at a charge to me before getting the new engine. And guess what? That isn't on the report either!
  
  
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car 05/2022 from their used car lot. Brought car to shop in May, June and July due to bumper on ***** keeps coming off. Repair shop is unable to fix which I have a 7 year warranty. Called and left message for GM and have not received a return call.

  Business response

  08/10/2022

  Customer states that she left a message for me as the GM/Dealer and I never received any messages from her.  Since the complaint we have reached out to the customer to take care of her bumper concerns and she is scheduled to bring the vehicle in for a no charge repair on Monday August 15th.  I will make sure this issue is resolved.  Sincerely,  **** ** *******

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/02/2022 Consumer Complaint Dear Connie Re: Poor Car Maintenance Service On 01/14/2022, I took my Nissan Rouge for service because my check engine light was on. According to the code displayed (P2096) from visiting Plaza Tire, my vehicle needed a new O2 sensor. Plaza Tire mentioned that we needed to take it to an authorized Nissan dealer. Unfortunately, I am incredibly disappointed by the ill-treatment Youngblood provided me. After taking my vehicle to your company to be serviced, I was informed that the O2 sensor needed to be fixed along with a new a/f sensor, a complete tune-up, and a new gasket. Your company's repair estimate was $2177.25. Due to the high cost and my knowledge of vehicles, I decided to get a second opinion. So, I took my SUV to another mechanic. It was determined that a tune-up was unnecessary since our vehicle has less than 40,000 miles, the spark plugs are excellent, and there is no leak from the gasket, which wasn't even touched, as previously reported by your mechanics. I wonder if this is standard practice at your shops or the regular feedback you receive from your customers? I was charged $372.50 for Youngblood's inaccurate and fraudulent diagnosis. I'm afraid I have to disagree with these charges. To resolve the problem, I would appreciate a full refund. I look forward to your reply and a resolution to my problem. Enclosed with this letter are copies of the auto status report and other related documents for your reference. I will wait until 48 hours before seeking help from a state consumer protection agency or additional assistance. Please contact me at the above address or by phone a* ***** ******** ********** ******** ***** Update 02/17/2022 In addendum, Mr. ****** ****** has not contacted me in 17 days with any solution or ways to get his leadership **** *******, general manager, or **** **********, the owner, actively involved. So I believe it's only fair that they are aware of the situation to help Mr. ****** with a solution

  Business response

  02/25/2022

  In reviewing this complaint I do not believe we have done anything wrong. The customer brought in the Nissan Rogue with a check engine light on. We had our senior advisor **** ********* and Master Nissan tech ***** ****** that worked with ******** in helping her diagnose her car.  After performing the original diagnosis on the SUV master tech ***** advised **** that he would recommend performing a smoke test to determine if there was an underlying problem that has caused the sensors to fail. At that point **** called the customer and explained what needed to be done to get a proper diagnosis on the car. ******** gave verbal authorization to perform the additional smoke test on the vehicle. After performing the smoke test, ***** determined the Rogue has an exhaust leak coming from the front exhaust tube joint gaskets. ***** Provided an estimate to replace the air fuel sensor, the o2 sensor, the exhaust gaskets that are leaking, and to perform a tune up with replacing the spark plugs and air filter. I have reviewed all of the phone calls and have looked at all of the tech print outs and notes and I fully stand behind Peter's diagnoses. of Mrs ***** Nissan Rogue. If  Mrs ***** has taken to another shop and they have given a different estimate I would suggest that Mrs ***** has taken her car to a shop that does not have a properly trained tech that has diagnosed  the Rogue properly and does not have the training that ***** has on Nissans. I have attached all the supporting documents from ***** to support our diagnosis on Mrs *****'s Nissan Rogue with a copy of the phone recording from **** explaining the diagnosis with Mrs *****'s approval for the diagnosis and the charges.  If Mrs. ***** would like we would be glad to have ***** our Master Nissan Technician to physically go over her vehicle, the repairs, and show her exactly what and why he has recommended the needed services. She can even bring whatever technician with her that is questioning our recommendations. We strongly feel she is trusting the wrong technician.  

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