Customer ReviewsforAAA 5 Star Contractors

This company is full of lies and excuses. Their work is sub standard. The owner lies and falsifies information to the insurance company. He doesnt like being held to any quality standards. He has no quality control on any of the jobs and lies to cover the poor workmanship. Blames it on miscommunication and crews not understanding instructions. They dont communicate unless he is trying to strong arm payment for work, even if it isnt completed.

I had a storm on 9.27.23. The original project manager was great, got roof on, his name was ***. Waited 6 months for siding, the office kept saying not ordered, then ordered, oh we forgot to order. So switched companies. At same time this company called me saying *** was leaving and was bashing their employee to me. I cancelled services with them. They only did roof, it was verified no aiding ordered. They were paid in full for the roof. They sent a *** to my insurance stating it was completed and paid (I have a copy of the check). Today out of the blue, i hear someone yelling profanities at my front door and banging on door. I go out and no one there but a letter is taped saying I owe money-doesnt say to who or to why-just *** my personal ingormation on it and a scribbled signature and a phone number. I called and found out it was this company. The guy is screaming at me on phone telling me his prior employee was horrid and I still owe or else. I told him he had no rights to threaten me and that based on numbers from insurance he was slightly overpaid. Last contact I had was June 5th with his office and I told him that. He proceeded to get aggressive and hostile on phone, he then hung up on me. I proceeded to text him his whole conversation as proof. He then called again asking who did my siding, told him none of his business. He then said it was his business and that he is a sucessful business man and he can go after and threaten who he wants. He said I better watch out. Told him I will gladly contact the police and he hing up again.****** was this guys name and he is the owner of this company. He got very violent and hostile on phone, enough where I felt uneasy and worried about my safety. I have contacted the police. I would not go near this guy or his business.

We had a hail storm hit our area (**********) in September 2023. Our house sustained extensive damage requiring a new roof, windows and siding. We went with AAA Five Star to replace our siding and roof bc they had just replaced our roof in May 2022 and did a great job. This time, they took the money, replaced the roof (Jan/Feb 2024) and have given us the run around on the siding and gutters. Its been over seven months (currently May 10, 2024)! We have called several times (was once told it would be the end of March/beginning of April) and are now being told theyre waiting on the suppliers. *** called other siding places who have said there is no wait for plain, white siding . They also said we are stuck bc AAA already replaced the roof which is where they make their money. Called the siding supplier directly (that they said they used) and that company said there was no order placed. We are still waiting to hear back from AAA Five Star. Now we are stuck bc they quoted us for the roof, gutters and siding, we paid for part of their estimate for the siding and roof but only replaced the roof. We understand a lot of ppl are waiting on repairs but its hard to see all of our neighbors getting their siding delivered/fixed while we feel we are being lied to by AAA