3 Customer Reviews
Review from Hadley S
1 star02/24/2024
This business is a scam. This woman portrays herself as a “reputable dog trainer” but doesn’t follow through with what her services are supposed to provide. My boyfriend & I signed our dog up for the fear/reactivity/aggression class in hopes that our dog would not be so protective when we have visitors in our home. I paid $575 in full up front to receive this class from ******* *********** thinking it could help my anxious dog. Boy, was I wrong. There were several red flags from the beginning that I should have caught onto. For one, the very first class was a zoom session, which wasn’t clear on the description. My boyfriend and I drove our dog 30 minutes out of the way to her business thinking we were going to get a class. But, to our surprise, when I texted ******* about it, she informed me that it was a zoom meeting, which would’ve been fine with us except we drove 30 minutes to her business expecting her to have a 1-on-1 class with us & our dog. Next, during that SAME zoom meeting, ******* proceeded to compare her dogs to mine. We have a short haired miniature dachshund who I wanted to get trained since she is very dominant & anxious. We trusted ******* to help us. Instead, during the call, she proceeded to hold her long haired dachshund up to the camera & state, “that is why I only have long haired dachshunds and not short haired” while we were explaining our issues to her. This was very offensive to us and uncalled for from a “professional.” Since then, I have felt as though I have had to fight just to get ******* to respond to any messages. There was a span of about 2 or 3 days I was emailing, texting, & messaging her on the Practice App that she told me to download & was getting no responses. When she finally responded, she stated she was “completely booked” the day before, which is not an excuse as to why she did not respond the previous days before that. This isn’t even everything. This business owner is very unprofessional & doesn’t care about her clients.Review from Cyndi H
5 stars05/13/2023
Our experience was very good. We learned a great deal. We were not able to spend as much time doing all the practice homework as we should have but certainly got our money’s worth and saw a lot of improvement.
A Pawsitive Improvement, LLC Response
05/14/2023
We love working with you and ***! Thank you for letting others know!Review from Brent B
1 star02/15/2022
This company provides very poor customer service. The owner is very rude, unprofessional, inflexible, and doesn't treat you like she appreciates your business. Also, if you decide to use their services, be sure to review (VERY carefully) all of the details in any contract that you sign with this company. Because once you sign it, they are not flexible at all about extending timeframe for services, etc. Our vet referred them to us and we have let them know about our terrible experience with this service. There are too many other (better) options available to us.A Pawsitive Improvement, LLC Response
02/16/2022
As I personally told you, I'm sorry that you did not find my services acceptable, however, for anyone reading this review, I would definitely recommend checking out the website as well as the written policies that are all public information and definitely not hidden in fine print. Mr ***** requested a refund due to the fact that the vet (who he references in the complaint above) being unable to adequately treat his dog for heart worms. He also stated that his dog is much better now and they didn't think they needed more training. I did explain that we don't do refunds but that his time to complete training was ONE YEAR if he changed his mind and felt that more training time was necessary. He threatened to post as many bad reviews as possible, citing that he would tell all of his affluent neighbors not to use us as well if I didn't give a refund. He also wanted a refund for time that he has used in phone consultations, emails, and other services available to him, as though he expected all of our training and interactions to be free unless they were in person. While I am more than willing to work with clients to help them adjust by doing video sessions and phone consultations during these times of COVID, it is a given that the time isn't free. I am certainly concerned that Mr. ***** found the services l unsatisfactory, however, we do openly state our policies in both the written agreements and quite transparency on our website.Customer Response
02/17/2022
It is quite compelling and astonishing that this business owner's reply did not apologize for and/or even acknowledge/mention my comments about the rudeness and unprofessional manner they conduct communication with customers. Enough said.
Customer Review Rating
Average of 3 Customer Reviews
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