Customer ReviewsforReed's Metals Inc.

BEWARE! Do NOT hire. They take your money and make promises but you don’t get what you pay for. I have multiple complaints and multiple people that used Reed’s that have nothing but complaints. I had to hire a separate contractor to pour my concrete, I also have no roll up doors. My brothers building (started same time as mine) should be torn down and refunded. The awning is a safety hazard. I have plenty of pictures of what kind of work they do and what your money will get you. You’ve been warned

Thank you Mr. **** for your feedback and the opportunity to work with you to resolve your concerns. The building in question was delivered March 2022 with erection scheduled for April 2022. At your request, erection was postponed until June 2022. Following erection, the concrete was postponed, again, at your request. You notified us July 10th of your desire to reschedule the concrete. It was rescheduled for August 8th. You made a decision to move forward with a different concrete contractor as you wanted it sooner. We are sorry the short notice on rescheduling did not allow for completion on the new timeline. We have certainly tried to be as flexible as possible with the scheduling to meet your needs throughout this entire process. We are working diligently to provide the custom black doors you have requested. We have been notified by four different roll-up door manufacturers that they no longer provide black doors. To accommodate your request, we have a company painting the doors to your specifications. We hope and trust this will meet with your satisfaction. As per our most recent conversations, we are happy to know you are satisfied with the materials, construction and overall quality of the building. Once the doors are painted and installed, we trust you will enjoy the results for years to come.

Great Customer service and price. Had a new building built by them and they went above and beyond. They are who you are looking for when you need a contractor. Someone who holds true to their word and goes above and beyond to insure you are satisfied!!! **** the new GM is a game changer in this location!!!

Thank you very much for sharing your experience. We couldn't agree with you more about ****. He is extremely customer focused and works hard every day to deliver above and beyond. Enjoy your new building!

Reed's delivered horrible service on almost every level. The salesman, ***** ***, said the non-refundable deposit would lock in the price. After I signed & paid they raised the price a debilitating 18%. I complained bitterly--I set my budget based on Mr. ***'s deception. I had a lawyer look at the paperwork--sure enough, buried in the lawyerspeak was the ability to raise the price willy-nilly. To Reed's credit, they dropped the price a small amount after my complaints: a few of their employees try to help. Mr. *** became unreachable &/or terse after he got my deposit. My contractor & the foreman of the crew assembling the building both lamented that I had ordered the barn from Reed's, saying I would have trouble, that there would be missing parts. Prophetically the kit was missing main purlins, bolts, window frames, cupulas... to add injury, none of the locks worked. Most of the missing parts were eventually delivered but long after the construction crew had to level for another job, leaving us with an unfinished barn. We didn't waste our time complaining about the sub-standard locks & purchased working locks ourselves. The cupulas are still MIA. Note that I ordered this barn in September of 2020, 16 months ago; I'm still waiting on cupulas. I've asked Voicemail--usually the only entity I can reach at Reed's--if I can get a refund so I can order the cupulas elsewhere. My request was ignored. The experience has started to leave me with severe anxiety & heart palpitations. After phone-bombing them today I was told the cupulas were ordered on January 7th--2 weeks ago--& I would get an ETA when they had it. After I ordered my kit a friend told me they had ordered a barn from Reed's and had to get a lawyer involved in order to get it delivered. If you want to do business with a company that feels like it got teleported into America from some lawless, third-world country then give Reed's a call. If you want honest American customer service go elsewhere.

Customer ordered the building in September of 2020. ***** ***, the sales representative, sent customer permit drawings for approval on October 16th, 2020. The building had to be put on permit hold until we've heard back from the customer. In April of 2021, the customer emailed ***** saying she has her permit and she's ready to put the building into production. (This was approximately 6 months after she received permit drawings.) Due to the elapsed time and multiple steel price increases, we had to reprice the building and send the customer a change order. The steel industry was experiencing unprecedented material increases during this time. Customer was not happy about the price increase but signed the change order on May 3rd, 2021. In the change order it states that customer will receive the building in 14 weeks, after signing the Change Order. Building was placed into production to be completed by July 26th, 2021. The building was delivered on July 26th. There was an insulation delivery set for July 26th, but the insulation supplier stated that their notes say deliver August 18th. After speaking with the insulation provider, they agreed to deliver the insulation by August 12th, 2021. On November 11th, 2021, the customer reached out saying she was missing some parts for her building. We replaced the missing parts without question. Also, at that time the customer stated they didn't receive the Cupolas that they ordered for their building. After speaking with our purchaser, it didn't show where the Cupolas had been ordered. The cupulas were ordered, and they were delivered on January 27th, 2022.