ComplaintsforRapid Oil Change
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Feb. 23, 2024 Rapid Oil changed my oil. I heard them hitting underneath my vehicle. It took them over 45 minutes to change it. The guy pulled my vehicle up and said it was ready. I asked did they have an issue with my vehicle and the guy said no. I went straight home. Couple of hours later I decide to go to town to eat. I headed towards ******* in ***** when my car starting making a weird noise. I decided to head home and that is when I saw the message that stated ******* pressure. I pulled into the Tractor Supply parking lot and I turned my car off. I looked under my car and saw oil pouring everywhere. I checked under the hood and it was dry. I called Rapid Oil 2-24-24 and they had my vehicle towed. I have yet to receive a rental car for this matter. Rapid oil takes blame and filed an insurance claim #PR531479. Please help me expedite this matter so I can get a rental car and my vehicle back. It is to my knowledge that this store location is making errors. Please call me with any questions at ************.Business response
03/29/2024
We regret that error was made servicing ************** vehicle however we filed a claim with our insurance carrier and they are handling the claim and will make a fair settlement to her. As far the rental car her claims are not true as I offered her use of a spare vehicle I own as well as instructions on how to get the rental car and she declined.
I believe the insurance company has resolved this issue in her favor.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.