ComplaintsforMullet Hop Trampoline Park

• Initial Complaint

  02/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On February 5th, I booked my son’s party. After booking and paying the deposit, I only received the deposit confirmation email. No one ever contacted me after, nor did I receive anymore emails. This past week, I called three days in a row to make sure everything was in order (pizza toppings, extra food trays, drinks, decorations, etc.) I get there early to setup and pay. The young man at the counter told me that I am to pay after the party is over. The party time was 4:30-6:30. The kids jump for an hour and get called to the room at 5:30 to eat. Initially, the hostess only bought the pizzas. I inquired about the chicken nugget tray and sandwich tray to which she informed me that no one ever added the trays to my party itinerary. I told her that I spoke to someone on three multiple occasions. And she stated that she would go and make the trays. Once the kids were done eating, they attempted to return to jumping and were told they could not jump anymore. I went to the front desk and the employee got his “manager”. The ”manager” ****, said that jump time is only for 1 hour and that if I wanted additional time, I’d have to pay $10 per kid (an extra $150). I told him no, and that no one ever informed me that jump time was for 1 hour for birthday parties. He was very condescending. I tell the kids to go back to the party room so we could finish eating (the trays finally arrived). The hostess then tells me the “manager” **** was trying to backlog the calls to see who I spoke to. I told her that he didn’t have to do anything because the matter of the fact is that no one properly communicated anything to me! I told ******, the hostess, that I wasn’t mad at her nor yelling at her as none of this was her fault. She then informed me that **** was in fact not the manager, but the supervisor. She stated someone named ** is the manager. So I told her to tell **** to give me the real manager’s information. Fast forward about 15 minutes later, I met with ****, another male and a female. The female starts to talk and says that made ****** cry. I told her I could care less about the hostess crying as she had no real reason to be crying. I stated that my son and his friends were upset as they could not jump anymore. The female begins to talk and start to snap her neck. That is when I told her “I’m gonna stop you right there. You’re not about to sit up here and snap your neck at me. that’s what we’re not gonna do! I’m going to go in here, and get ready for cake and ice cream. And I don’t want y’all to say anything else to me” They then leave. We really had no hostess the majority of the time. We even cleaned up. As we got ready to leave, I asked my friend to stand at the counter so they could know I was going to come back in to pay as I wanted to move my car closer to the door for loading purposes. I was met at the door by two D’Iberville police officers who informed me that they received a complaint for a verbal altercation as I verbally assaulted them. Per the cops, the employees also told them that I did not pay my bill and wouldn’t leave the premises . The employees said they didn’t want me back at the business and if I come back, they would press charges for trespassing. In addition, they could charge me petit larceny. Moreover, the employees were standing on the other side talking mess. I told them they’d better shutup. In total, I paid $454!!!! All of this money spent and was only met with rudeness and unprofessionalism. I have received a call from the actual manager; but have yet to receive any kind of communication from the owners. I WILL NEVER TAKE MY CHILDREN TO MULLET HOP AGAIN!!! Unorganized and Unprofessional!!

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