ComplaintsforCounty Line Campers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a new Camper from the business and trade my used camper into them at a lower price than I could sell on my own so I could take advantage of the tax savings of the trade in value. The camper was under my business name, and they put the new camper under my personal name. I asked the closing agent to use my business name, but he told me I could only use my personal name due to financing. So, I asked to make sure I would still get the trade in value credit, and he assured me I would. SO now three months later when I finally receive all the paperwork to do the Tax and title paperwork since I am out of state buyer I have to use a OOS title company, they are telling me I can not use the trade in credit due to the two different names. I asked this to selling agent and he assured me I could. Now I am going to have to pay over $2000.00 in taxes due to me trading my camper in at a lesser value than what I could have sold on my own. I have contacted the title person for the company several times and they advised me they would get back to me with a conclusion. Yet I have not heard back from them nor are they taking my calls.Business response
02/02/2023
The customer applied for credit through our online portal and completed an in store credit application in his name, not the business. He Completed the entire transaction with all documentation in his personal name, nothing in the business name. He also signed a document (see attached) stating that he is responsible for any additional taxes, fees, registration, plates or titling costs related to the purchase.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.