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Find a Location

Smith, Rouchon & Associates, Inc. has 1 locations, listed below.

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    Business ProfileforSmith, Rouchon & Associates, Inc.

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/9/1985

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1456 Ellis Ave, Jackson, MS 39204-2204
    BBB File Opened:
    4/9/1985
    Years in Business:
    45
    Business Started:
    10/1/1979
    Business Incorporated:
    9/7/1979
    Accredited Since:
    4/9/1985
    Type of Entity:
    Corporation
    Business Management
    • Ms. Betty Smith, VP/Operations
    • Mr. Tommy Smith, President
    • Ms. Samantha Oberhausen, Office Manager
    • Mr. Tony Rouchon, Treasurer
    Contact Information

    Principal

    • Ms. Samantha Oberhausen, Office Manager

    Customer Contact

    • Ms. Samantha Oberhausen, Office Manager
    Additional Contact Information

    Fax Numbers

    • (601) 960-4148
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela H.

    2 stars

    11/05/2024

    Hello, I have been contacted by 3 different cust. serv. reps at Smith Rouchon, regarding a surgery that I had 9/2014. First of all, isn't this debt beyond the statue of limitations? 2ndly I have spoken with a rep by the name of *****, *** and then *****. They each have different information regarding me. I have given my debit card info over the phone and the rep. was satisfied that the payment had been processed. Now, shortly after making a paymt, I will get a follow up call saying I owe over 300,000 for a person that I haven't heard of, with a different acct and for a facility that I haven't heard of. They admit they have the wrong acct. Shortly, after that, going back as far as May of 2024, I receive a text message for a ****** *****, with a different acct no and a box that I can open up and make payments at my leisure. Well, naturally I call and inquire about this unknown account and was told that was a mistake. Thinking I'm ok, just recently I received a call Friday, 11/01/24 I believe or the Thursday before that, stating that a paymt was due on the account for ****** ***** again and I politely said, yes, this account is a mistake and my acct was with *** *******. So the lady said, ok, sorry to have bothered you. But I asked, since she had called could I go ahead and make a payment on my account and she said yes, I can see that you have already paid over 308 dollars on your acct. I give out my debit card again and was told the payment was successful. Why am I getting another call today, asking for a payment and being told that they have not received a paymt when I just made a paymt on Friday, 10/31/24, direct deposit day. Just Thursday, 10/30/24 at 11:18 am, I have received another text message regarding the acct for ****** ***** from someone by the name of *****. I refuse to give out my debit card info again without an explanation of where my information is going. Are they taking my debt card information and applying it to someone else's acct?

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