ComplaintsforEntergy Mississippi, Inc.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I moved into my *********** apartment which is above the **************** in March 2023. When I moved into my residence, I spoke with several Entergy representatives who either could not find the address or told me false information. Finally, I spoke with a representative who informed me that this was a commercial property instead of a residential property; therefore, I had to pay approximately $350 as a deposit. Since that time, I have been paying over $200 for utilities for a 2-bedroom apartment. When speaking with a representative today regarding moving my services, I was asked if they ever sent a technician out to verify that it was a residential property instead of a commercial. I advised that I was unsure, but no one ever advised that was happening. She advised that she was going to send a technician out to verify that it was residential property; however, she advised that I would not receive any refunds dating back to March 2023 even though I had been overpaying. This is unethical and unfair to be overcharged without being reimbursed when the company did not do their due diligence to verify the type of residence I lived in after I had already explained it to the several times to several different representatives during the March 2023-May 2023 timeframe. I advised them that it was a residential property that was above a restaurant. It is not my fault that they did not verify it on their end.

  

  Business response

  11/08/2024

  Customer outreach complete Satisfied. 

  Customer response

  11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Entergy Mississippi provides our electricity and it has consistently gone off for hours at a time at least once a month sometimes more. When looking at the outage map you can see it is always just our couple of streets in the back of **********. since all our power lines are underground here it is obviously a problem with their electrical grid and not tree limbs or such falling. most of the time it goes out it is not even storming. It usually takes them about 5 to 10 hours to fix even when the weather is fine. No reimbursement even though we loose a lot of money in groceries and gas for running generators. You could ask any of my neighbors and they will tell you the same. This has been years ongoing and needs to be fixed for all the money we pay for electricity these days.

  

  Business response

  11/07/2024

  We apologize for the inconvenience the outages have caused.  We are working with the city to repair underground lines within the city limits.  We ask and thank you in advance for your patience during this process.  

• Initial Complaint

  10/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have decided to go with solar power. The installation was completed 8/16/24. The *** (Permission to Operate) was sent to Entergy ************************************* on 7/30/24. The company in charge of the construction and operation, Fastrac, has notified Entergy of *** several times with no response, as have I. It is now 10/30/24 and there has been no response from Entergy. As of 11/12/24, I will have to pay for solar system and electric bill. I am not supposed to pay for solar system until my system is operating. The company I am working with is Sunrun, and they say they will reimburse me for payments made while not in operation. My complaint is that Entergy has no care for a customers wants or needs and it putting off *** to continue receiving payments. I should not take 3 months for an Entergy inspector to respond to this matter. I believe it is a large company ignoring and disregarding consumers.

  

  Business response

  10/31/2024

  We apologize for the inconvenience.  The application has passed technical review and is awaiting final approval.  

  Customer response

  10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *******

   

• Initial Complaint

  10/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Entergy has failed at providing us with lights within an appropriate time frame. We have been without lights for three days. It is grossly negligent on their behalf and we feel as though this is emotional Pain and abuse to us to suffer without lights

  

  Business response

  10/29/2024

  City inspection was received yesterday evening (October 28).  Reconnection completed today (October 29)

• Initial Complaint

  09/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Entergy has raised the cost of my barn KW usage of about 4kw per month from $10.00 about two years ago to over $71.00 per month presently. I haven't used much the power because I do not do a lot of repairs in the barn as I use to. For over two years I paid entergy over $30.00 per month for energy they did not provide and now that price has skyrocketed to over $70.00 per month for energy they are not providing. The usage is about 4 kw per month. Their justification is that they are charging low kw users for not using kw. I normally carried a credit on my account and last month (about 6 August) I noticed that it was gone and that's when I spotted the increased and asked that the power to the barn be cut off immediately. Yet they still sent me a bill for $71.00. I used about 2000 in one residence and over 1900 in another and the bills were at $221.00 and $157.00. The numbers just don't add up and I need this looked into. I intend to pursue other avenues as well but this business is running afoul. My account should be adjusted to the rate per kw usage and credited funds be placed back into my account.

  

  Business response

  09/03/2024

  Mississippi customers with any device/meter separate from the residence, the account will bill on a nonresidential rate [barns, hobby shops].
  
  Effective July 1, 2024, all customers (residential and general service) are billed a minimum fixed amount.  Please visit Commercial and Industrial Rate and Rider Schedules (entergy-mississippi.com) regarding the approved rate increase.  Contact **************** if further assistance is needed.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello - my neighbors and I have contacted Entergy multiple times over the past 4 to 5 months requesting tree trimming for dead trees along our street that are threatening the pole to pole aerial Entergy lines. Out neighborhood power grid is fragile with frequent and common power outages. We have been trying to follow the proper processes and procedures with Entergy to accomplish the tree trimming and remove these threats to prevent future outages. Entergy states the trees are 'on the list' when we call but will not give any type of timeline. Our neighborhood needs help. Thank you for your help

  

  Business response

  08/27/2024

  Trees have been identified and are currently on our list to make safe at a later date.  No time frame can be provided at the moment as to when work will begin.  As soon as resources become available, we will take care of the issue.

  

  Business response

  08/29/2024

  
  Trees has been identified and are currently on our list to make safe at a later date,

  Customer response

  08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22183173

  I am rejecting this response because:

  Entergy has given no specific timeline for tree trimming. After diligently trying to address this with Entergy multiple times for the past 4 to 5 months, my neighborhood needs some type of timeline to understand when Entergy will actually finish this work. Thank you.

  Regards,

  *********************

• Initial Complaint

  08/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I know this will probably land on deaf ears and blind eyes but I feel I have been abandoned, abused and neglected by Entergy Power company.On July 18th 2024, I called to set up service in my name for a new construction home. She stated that someone would be out to check the meter and the account would be put in my name.On August 14, 2024, My power had been turned off. I was told that it was cut off but had a work order for someone to come out and install a meter. The account had not been put in my name (as requested July 18) but they were going to take care of it. Power was restored that night.On August 16, 2024, My power was cut off again. When I called, I was told that they had a work order to come out and install a meter. Once again, I have a meter. I provided the meter number. I was told it would have to be changed to a permanent meter. Meanwhile, it is 95 degrees outside and I have no power. I was assured that this workorder has todays date (August 16) and would be completed today. I called back at 5 pm, I was concerned I would be without power all weekend. I was assured that this would be taken care of today. I was told it was on their schedule for today. Someone would be out today!At 9 pm, I call back. Recording states Office is closed, Call back on Monday. I call the emergency number. Now, I am being told it will be Monday but you have no idea when it will get completed. I am 60 years old with health problems and Entergy due to their incompetence has turned my power off and left me without power for 3 days in 95+ temperatures Then when I tried to file a complaint on the website it would not let me. So I guess you dont want to hear from your customers. This is no way to treat your customers. I called July 18th and ask for the power turned on in my name. Now a month later it is still not done. Due to your inability to do your job my health has suffered and I have lost about $300 in food.

  

  Business response

  08/19/2024

  Power scheduled to be restored today as we complete moving the meter from the builder and into the homeowners name. 

  Customer response

  08/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22161654

  I am rejecting this response because: I would still like an explanation on why it took a month to get power turned on in my name. Why the local technician did not correct the paperwork when meter was installed? (Paperwork says *********, actually installed in ****** (Which is the correct address)).   Why after talking to 6 customer service representatives and explaining the issue each time that this was not resolved sooner? Why was I not directed to the correct department the first 5 times I called? Why were there not notes on the account from the first 5 representatives?   What are you doing to train your representatives to provide better customer service in the future? Instead of saying its fixed now, maybe you should review your companies' policies and fix what is broken.  A phone call or a letter covering all of the above questions and a $300 reimbursement for food lost due to thawing out over the 3+ days (95+ degree heat) without power will be acceptable. I can't put a price on my health issues that were acerbated by the situation.

  Regards,

  *************************

  

  Business response

  08/21/2024

  Claim filed on consumer's behalf.  Please contact **************** at ************** for further assistance. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Entergy has an unexplainable method of charging its customers. I own a property in ** but rarely ever go there using NONE of their energy. Their own verbage "Electricity is measured in kilowatt-hours (kWh). If you turn on a 100 watt light bulb for 10 hours, you use 1 kilowatt-hour of electricity, which adds as little as 8 cents to 9 cents or less to your electric bill. I use NONE 12 months of the year, yet I have paid ENT $16-18 each month seemingly just to keep the power on since I used no power.. BUT then the bill was $40 this month. What might it be next month? They count on the fact as I see in previous complaints that people are enrolled in level billing where the cost is spread over the yr. I AM NOT ENROLLED IN LEVEL BILLING. My attempts to get an explanation through email and phone and on their website results in talking into a black hole. No one even made an attempt to help and tell me about level billing, which I think is a scam anyway, as I attempted to enroll on it today and it predicted my monthly bill would be $19 ( more than the usual $16-$18 that it was previously). Its laughable. Can I say it again. I have NOT switched on one light switch in 12 months. My Usage was zero.kwh.but they have an Energy charge of $40.20. They are not selling energy based on usage!!! They overload their site with scan codes/videos that explain nothing. I will go ahead and pay this $40 bill in order to avoid late fees added on, but they seem to be untouchable and accountable to no one. Customers who **** up the energy have no way of actually knowing how its calculated, but since I use NONE, its apparent that Entergy has a "spread it around" h*** of an algorithm . Energy charge, fuel charge ,meter reading. This has to change. In a year I will have paid $225 minimum up to $482.40 *** that is IF they dont raise it again.. WITHOUT EVER TURNING ON A LIGHT...so much for the 8-9 cents...PLEASE HELP.

  

  Business response

  08/06/2024

  Please reach out to our **************** at ************** regarding the approved rate increase. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to bring to your attention several concerns I have:1.We have a building that has been categorized as commercial despite not having a bed, bathroom, or kitchen attached. However, the electricity supply to this building originates from another that does have these amenities. As a result, we are being charged commercial rates for what should be a non-commercial building.2.In June, we received a bill for 176 kWh, which amounted to $71.49. In July, we used 161 kWh but were charged $99.32. The discrepancy has raised concerns as we seem to be charged more despite using less electricity. When my wife called on 6/18/24, she was informed that the rates had increased. However, we did not receive any notifications regarding rate increases on any of our three accounts. When I called on 6/19/24, I was told that using less power results in higher charges. I kindly request an appointment with someone to assess our buildings classification while I am available. Additionally, I seek clarification on why our bill is higher despite using fewer kWh or, alternatively, a refund for the overcharged amount to be credited to my account.

  

  Business response

  07/30/2024

  See appropriate rate schedule for nonresidential service approved by the MPSC.  Please note Customer Charge has increased from $28.38 to $53.10.  Riders included in the rate are based on a lump calculation among all EML Customers. For full explanation of these riders, please follow link ******************************************************************************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had two assistance agencies help me with my bill one paid $1000 which is posted but the payment in the amount of ****** has not been posted. The agency and myself have followed the instructions which to email ****************************************** to find the payment, we included the check front and back and were told it would be applied in ***** hours. Well here it is Wednesday and one point central had not followed up with us and payment is still not posted. Entergy is saying my payment is past due when we have shows proof of payment. No one has a way to connect with the one point central department and no one knows anything about it because they dont create tickets to keep track of and barely put notes on the account. I need someone to find this payment that we have shown proof of and apply it to my account today! This is unacceptable and then yall have the nerve to tell me my payment is past due!

  

  Business response

  07/18/2024

  Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs. The company's bill payment assistance program works with local non-profits, faith-based groups and government to pair customers in need with assistance dollars. The program ensures that customers have uninterrupted service while they are seeking bill payment assistance funds.  If an agency has pledged on the customers behalf,please have the agency contact the **** group via the communications portal utilized between both parties. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩