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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 1/29/2024, today, I received a letter with what appears to be a live check for $254,368.80 for the purchase of my house if I am interested in selling. However, the problem is, if someone else opened my mail, would they have been able to cash this document? This practice should not be allowed. I do not want any further contact by *******************, signiture on the document and offer.Business response
02/06/2024
Good afternoon,
I just received this complaint, and I would like to apologize for the inconvenience, but would like to state that the letter is supposed to state at the top where I highlighted (see attached image) that "THIS IS NOT A REAL CHECK. PLEASE DO NOT ATTEMPT TO CASH FOR A MONETARY VALUE." It is just a piece of paper and the back of the page is blank and does not resemble a check either. That being said, again, I do apologize that the letter was mistaken for a real check and would like to assure that ******************************* at ********************************* *****************, ** will no longer receive any letters from us in the future. Please advise if there is anything else I can do to resolve this matter.
Thank you,
*******************
Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************************************************, ** 38654
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.