ComplaintsforAffordable Drain & Service
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Complaint Details
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Initial Complaint
07/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Filed email quote request 7/27 On 7/28, they came out to give a quote on a leak repair. We were quoted $750 and it was agreed that we could pay half before and half the next week On 7/29, they received half of the money and said they were going to buy supplies. They ended up not coming back and told us they were dealing with a separate water emergency and would be back at 9 am on 7/30. On 7/30, after trying to reach them several times, and after being told they were “just down the road” or “at the corner by the house”, they still never showed up. We are trying to get the $380 back that we paid them for the 1st half of the project I have attached picture of texts from me and husband to the plumber arranging service and paymentInitial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 27, 2022 I contacted Affordable Drains & Service and asked if they could come to my house and take a look at my water heater to find out why there was water leaking into my garage and down my driveway. The water was coming from the water heater closet. The came out to look at it and told me that my water heater was bad and that I needed a new one. They replaced it that night and charged me $1650.00 which I paid them immediately through cashapp and told me that their work had a warrantee and was guaranteed. My father woke up the next morning to find that there was water still running down the garage and driveway, the drip pan was bent up badly and there was a hole in my sheet rock wall from where they were trying to replace it. I called them back and sent several messages asking them to come back and look at it again and fix the problem. They ignored my calls and answered two of the messages and said that they would be there shortly to take a look at it and never showed either of the two times. I have asked for a refund multiple times only to be ignored and denied. Now I still have to hire another contractor to fix the water heater that they installed and I still have water leaking all over my garage and driveway. I would like them to return the money that they have stolen from me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.